Avis Great Location! Ocean Views! AC! Rooftop Pool!!

The suite was really nice, had everything we needed. Phenomenal location, quiet end of 5th. The only downside of this suite that couldn’t be controlled is there isn’t a lot of natural light. The pool was wonderful and warm and not busy at all.

Before arrival we were given instructions from the management company on how to access our suite however the information was inaccurate. There was no security at the front desk, no sign in. If it wasn’t for someone coming out of the building and trusted that we were staying there, would we have been able to get to our suite. We had to ask another tenant for the security code for the outside door or we wouldn’t have been able to leave. Not sure how secure it is when everyone has the same code. After a few days, the management company had a security guard hired. When we got to our suite they were still cleaning it although check in was 3pm and we arrive well after that. The condo suite was very comfortable. We enjoyed the roof top swimming pool however the furniture needs to be replaced. During our stay, they were starting to work on renovations to the pool patio (lighting for evening, cushions for the wicker furniture. The staff indicated that new loungers were coming as well as tile work on the pool. When you look at the amenities of Soul 1 (the condo right beside), Soul 2 needs a little work. Even with work needing to be completed to make holiday guest more comfortable, we had a great stay.

Few problems with floor cleaniness at the accommadations and missing a few things including a safe that is listed in the VRBO as being included. Although the unit had a new fridge the freezer didn't work when we arrived,which was fixed 4 days after we arrived. The biggest problem, which couldn't be resolved was that construction was being done for the entire two weeks we stayed there right behind the bedroom wall, which is not something the VRBO owner can do anything about but it was bad enough (jack hammering , hammering, drilling etc.) to drive us out of the unit every day except the Sundays when they didn't work.

Apartament was clean and nice. There is only one window facing closed patio, so there is no light coming in. No problem for us since we spent all our time on the beaches and in town. Owner responded quick for our questions and minor issues. We've been charge by mistake 2 times of last payment and I hope this will be resolved soon. I will make an update about it.

Nice property and well located on the 5th. Part of the 5th less busy and quieter at night which is a bonus for sleep. Many dining options available. Nice supermarket at 750m (10 min.). AC unit is super quiet. I recommend.

The property is in a great location. Is just in the 5th Avenue at Playa Del Carmen. The property was extremely cleaned and the pool views are amazing! The local people at registration were kind, respectful, very helpful.I traveled with my two daughters one is 12 and the other one is 16 years old.The area is very safe.We feel safe the whole time.