Note fondée sur 1 062 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,6 Service et personnel
4,6 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 12 janv. 2024 sur Expedia
Très bel hôtel au coeur de Playa d'El Carmen, accessible à tout, très belle prestation, 8 restaurants impeccables et diversifiée, personnel gentil et respectueux, manque de francophonie
Commentaires de Gestion de l’hôtel
23 janv. 2024 par JMC- Sales Team , Gestion de l’hôtel
Thank you for choosing our beautiful resort for your recent stay in Playa del Carmen! We are delighted to learn your stay was most enjoyable!
par un voyageur
Publié le 5 oct. 2023 sur Expedia
Very Good quality price
Commentaires de Gestion de l’hôtel
6 oct. 2023 par JMC- Sales Team , Gestion de l’hôtel
Dear Jean Edouard,Thank you for taking the time to share your recent experience at Hilton Playa del Carmen, we are happy to learn your stay was overall enjoyable!
par un voyageur
Publié le 3 oct. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
23 oct. 2023 par Management Assistant, Gestion de l’hôtel
Dear Jean, Thank you for taking the time to rate us.We regret not having met your expectations.It would be helpful if you could share with us more about your experience with us.Thanks again.
par un voyageur
Publié le 29 déc. 2021 sur Hotels
Commentaires de Gestion de l’hôtel
30 déc. 2021 par Ana Figueroa, Gestion de l’hôtel
Dear Philippe,
Thank you for taking a moment to share your experience. It was a pleasure having you, and we are glad to know you were pleased with the hotel overall.
We look forward to having the opportunity of hosting you back at Hilton Playa del Carmen.
par un voyageur
Publié le 7 nov. 2024
Great all inclusive. Food and Alcohol is at the lower end since its an all inclusive. I would not comoare it to an All inclusive 5 star resort like an Xcaret Arte /Mexico resort but more like a 3 star food and drink quality. As for hotel and rooms 4 to 4.5 stars. They do say transportation included but the shocker is when you ask of it, they send you to one of their contracted taxi services 250-300 round trip. We took a private car for 50 each way and you can get a 15 passenger van for about 80. Id cone back for sure but not for the food and drinks. Id get wirhiut the all inclusive option at lower rate and eat outside. Plenty if good choice walking within 1-4 blocks
Commentaires de Gestion de l’hôtel
8 nov. 2024 par Samantha Hidalgo, Gestion de l’hôtel
Dear Leticia,Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. We are very sorry for the inconveniences you have been through and that you did not fully enjoy your stay with us. We want to apologize for not being able to completely satisfy you and want to mention that this is not what we would like to portray as our services.The Resort will take into consideration the opportunities mentioned.Your comments have been shared with the appropriate departments so they can be addressed.All The Best,Hilton Playa del Carmen
par un voyageur
Publié le 18 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Joan Canto - Sales Team, Gestion de l’hôtel
Dear Cristina, Thank you for choosing our beautiful resort for your recent stay in Playa del Carmen, we are delighted to learn your stay was most enjoyable and we appreciate the time invested in sharing your recent experience with us.
par un voyageur
Publié le 17 sept. 2024 sur Expedia
Very clean and beautiful. Staff extremely friendly. Only downside was there were times when not many dining options were available and pool/beach close at 10, none of us were ready to go to bed and there weren’t many options on the resort.
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Joan Canto - Sales Team, Gestion de l’hôtel
Dear Rachel, Thank you for choosing our beautiful resort for your recent stay in Playa del Carmen, we are delighted to learn your stay was most enjoyable.
par un voyageur
Publié le 17 sept. 2024 sur Expedia
Amazing staff! Bartenders, wait staff, housekeepers…. Beautiful hardworking people. Breathtaking view from main lobby. Amazing 16 de Septiembre Party. We are already looking forward to the next visit!!!
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Joan Canto - Sales Team, Gestion de l’hôtel
Dear Baldemar, Thank you for choosing our beautiful resort for your recent stay in Playa del Carmen! We are delighted to learn you completely enjoyed our customed events and the wonderful service provided by our staff.
par un voyageur
Publié le 17 sept. 2024 sur Expedia
Everything was amazing! The food, the drinks, the entertainment- Roberto and his team were great!!! I will recommend 1000x over. Mexico owes me nothing!!
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Joan Canto - Sales Team, Gestion de l’hôtel
Dear Danielle, Thank you for choosing our beautiful resort for your recent stay in Playa del Carmen, we are delighted to learn your stay was most enjoyable!
par un voyageur
Publié le 16 sept. 2024 sur Expedia
Meeting people and having fun food was wack it was hot no ac 😒 everything closed early forced to go 5th ave and be charged overpriced for drinks and food
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Samantha Hidalgo, Gestion de l’hôtel
Dear Ramona,Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. We are very sorry for the inconveniences you have been through and that you did not fully enjoy your stay with us. We want to apologize for not being able to completely satisfy you and want to mention that this is not what we would like to portray as our services.The Resort will take into consideration the opportunities mentioned.Your comments have been shared with the appropriate departments so they can be addressed.
