Note fondée sur 1 060 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,7 Service et personnel
4,6 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 12 janv. 2024 sur Expedia
Très bel hôtel au coeur de Playa d'El Carmen, accessible à tout, très belle prestation, 8 restaurants impeccables et diversifiée, personnel gentil et respectueux, manque de francophonie
Commentaires de Gestion de l’hôtel
23 janv. 2024 par JMC- Sales Team , Gestion de l’hôtel
Thank you for choosing our beautiful resort for your recent stay in Playa del Carmen! We are delighted to learn your stay was most enjoyable!
par un voyageur
Publié le 5 oct. 2023 sur Expedia
Very Good quality price
Commentaires de Gestion de l’hôtel
6 oct. 2023 par JMC- Sales Team , Gestion de l’hôtel
Dear Jean Edouard,Thank you for taking the time to share your recent experience at Hilton Playa del Carmen, we are happy to learn your stay was overall enjoyable!
par un voyageur
Publié le 3 oct. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
23 oct. 2023 par Management Assistant, Gestion de l’hôtel
Dear Jean, Thank you for taking the time to rate us.We regret not having met your expectations.It would be helpful if you could share with us more about your experience with us.Thanks again.
par un voyageur
Publié le 29 déc. 2021 sur Hotels
Commentaires de Gestion de l’hôtel
30 déc. 2021 par Ana Figueroa, Gestion de l’hôtel
Dear Philippe,
Thank you for taking a moment to share your experience. It was a pleasure having you, and we are glad to know you were pleased with the hotel overall.
We look forward to having the opportunity of hosting you back at Hilton Playa del Carmen.
par un voyageur
Publié le 7 nov. 2024
Great all inclusive. Food and Alcohol is at the lower end since its an all inclusive. I would not comoare it to an All inclusive 5 star resort like an Xcaret Arte /Mexico resort but more like a 3 star food and drink quality. As for hotel and rooms 4 to 4.5 stars. They do say transportation included but the shocker is when you ask of it, they send you to one of their contracted taxi services 250-300 round trip. We took a private car for 50 each way and you can get a 15 passenger van for about 80. Id cone back for sure but not for the food and drinks. Id get wirhiut the all inclusive option at lower rate and eat outside. Plenty if good choice walking within 1-4 blocks
Commentaires de Gestion de l’hôtel
8 nov. 2024 par Samantha Hidalgo, Gestion de l’hôtel
Dear Leticia,Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. We are very sorry for the inconveniences you have been through and that you did not fully enjoy your stay with us. We want to apologize for not being able to completely satisfy you and want to mention that this is not what we would like to portray as our services.The Resort will take into consideration the opportunities mentioned.Your comments have been shared with the appropriate departments so they can be addressed.All The Best,Hilton Playa del Carmen
par un voyageur
Publié le 9 sept. 2024
The resort was fantastic. All the staff were super friendly. The beach is rocky under the water. Be aware the they will try and sell you a time share when you first get here
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Joan Canto - Sales Team, Gestion de l’hôtel
Dear Ronnie, Thank you for choosing our beautiful resort for your recent stay in Playa del Carmen, we appreciate the time invested in sharing your recent experience with us!
par un voyageur
Publié le 19 août 2024 sur Expedia
Muy buena atención de los camareros especiales Jose martinez,Lenin Escobedo,Javier pool,Antonio cohuo,Lucas Tamayo y el capitan del restaurante Jose Garcia que por años me ha brindado las mejores atenciones….
Commentaires de Gestion de l’hôtel
21 août 2024 par Samantha Hidalgo, Gestion de l’hôtel
Estimado Ruddy,Queremos hacerle llegar nuestro más sincero agradecimiento por tomarse el tiempo para completar nuestra encuesta de salida. En nombre del personal de Hilton Playa del Carmen, nos gustaría aprovechar esta oportunidad para agradecerles el permitirnos tener el privilegio de hospedar a huéspedes tan distinguidos como ustedes.Quisiéramos tener el gusto de volver a tenerlos aquí en casa, por lo que les pedimos que si deciden darnos esta oportunidad, nos lo hagan saber para consentirlos una vez más como se merecen! ¡Gracias y hasta pronto!Hilton Playa del Carmen
par un voyageur
Publié le 18 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 août 2024 par Samantha Hidalgo, Gestion de l’hôtel
Estimada Carmen,Queremos hacerle llegar nuestro más sincero agradecimiento por tomarse el tiempo para completar nuestra encuesta de salida. En nombre del personal de Hilton Playa del Carmen, nos gustaría aprovechar esta oportunidad para agradecerles el permitirnos tener el privilegio de hospedar a huéspedes tan distinguidos como ustedes.Quisiéramos tener el gusto de volver a tenerlos aquí en casa, por lo que les pedimos que si deciden darnos esta oportunidad, nos lo hagan saber para consentirlos una vez más como se merecen! ¡Gracias y hasta pronto!Hilton Playa del Carmen
par un voyageur
Publié le 17 août 2024 sur Expedia
I am very disappointed with Speedy Shuttle. I was not able to reach a person for my travel to the airport. They were paid upfront and did not provide the full service. Although they are a third party their service is a reflection of the business conducted with the resort hotel..
Commentaires de Gestion de l’hôtel
18 août 2024 par Samantha Hidalgo, Gestion de l’hôtel
Thank you for taking the time to complete our survey. We apology if your transportation supplier did not provide a proper service.Your comments will be shared with our staff. We are very glad to know you were pleased with the hotel overall. We look forward to hosting your stay once again.Your feedback is greatly appreciated.Thank you for choosing Hilton Playa del Carmen!
par un voyageur
Publié le 17 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 août 2024 par Kevin Yañez, MOD, Gestion de l’hôtel
Thank you so much for your perfect rating! We are glad to hear that you enjoyed your experience with us. We look forward to welcoming you back very soon, thank you for choosing us!
