Note fondée sur 1 085 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,6 Service et personnel
4,7 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 12 janv. 2024 sur Expedia
Très bel hôtel au coeur de Playa d'El Carmen, accessible à tout, très belle prestation, 8 restaurants impeccables et diversifiée, personnel gentil et respectueux, manque de francophonie
Commentaires de Gestion de l’hôtel
23 janv. 2024 par JMC- Sales Team , Gestion de l’hôtel
Thank you for choosing our beautiful resort for your recent stay in Playa del Carmen! We are delighted to learn your stay was most enjoyable!
par un voyageur
Publié le 5 oct. 2023 sur Expedia
Very Good quality price
Commentaires de Gestion de l’hôtel
6 oct. 2023 par JMC- Sales Team , Gestion de l’hôtel
Dear Jean Edouard,Thank you for taking the time to share your recent experience at Hilton Playa del Carmen, we are happy to learn your stay was overall enjoyable!
par un voyageur
Publié le 3 oct. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
23 oct. 2023 par Management Assistant, Gestion de l’hôtel
Dear Jean, Thank you for taking the time to rate us.We regret not having met your expectations.It would be helpful if you could share with us more about your experience with us.Thanks again.
par un voyageur
Publié le 17 janv. 2025
Commentaires de Gestion de l’hôtel
18 janv. 2025 par Samantha Hidalgo, Gestion de l’hôtel
Dear Winter,Thank you for taking the time to complete our survey. We are very glad to know you were pleased with the hotel overall. We look forward to hosting your stay once again and continuing to meet your expectations. Your feedback is greatly appreciated.Thank you for choosing The Hilton Playa del Carmen!
par un voyageur
Publié le 7 nov. 2024
Great all inclusive. Food and Alcohol is at the lower end since its an all inclusive. I would not comoare it to an All inclusive 5 star resort like an Xcaret Arte /Mexico resort but more like a 3 star food and drink quality. As for hotel and rooms 4 to 4.5 stars. They do say transportation included but the shocker is when you ask of it, they send you to one of their contracted taxi services 250-300 round trip. We took a private car for 50 each way and you can get a 15 passenger van for about 80. Id cone back for sure but not for the food and drinks. Id get wirhiut the all inclusive option at lower rate and eat outside. Plenty if good choice walking within 1-4 blocks
Commentaires de Gestion de l’hôtel
8 nov. 2024 par Samantha Hidalgo, Gestion de l’hôtel
Dear Leticia,Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. We are very sorry for the inconveniences you have been through and that you did not fully enjoy your stay with us. We want to apologize for not being able to completely satisfy you and want to mention that this is not what we would like to portray as our services.The Resort will take into consideration the opportunities mentioned.Your comments have been shared with the appropriate departments so they can be addressed.All The Best,Hilton Playa del Carmen
par un voyageur
Publié le 20 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
20 oct. 2024 par Samantha Hidalgo, Gestion de l’hôtel
Dear Theresa,Thank you for taking the time to complete our survey. Your comments will be shared with our staff. We are very glad to know you were pleased with the hotel overall. We look forward to hosting your stay once again.Your feedback is greatly appreciated.Thank you for choosing Hilton Playa del Carmen!
par un voyageur
Publié le 20 oct. 2024 sur Expedia
Awesome resort with amazing staff!
Commentaires de Gestion de l’hôtel
20 oct. 2024 par Samantha Hidalgo, Gestion de l’hôtel
Dear Isabelle, Thank you for taking the time to complete our survey. Your comments will be shared with our staff. We are very glad to know you were pleased with the hotel overall. We look forward to hosting your stay once again.Your feedback is greatly appreciated.Thank you for choosing Hilton Playa del Carmen!
par un voyageur
Publié le 20 oct. 2024 sur Expedia
Very picturesque. We had a nice getaway. Unfortunately the beach was closed. Our elevator did not work 5 out of 7 days. When walkways were wet they were very slippery. All restaurants were good and our favorite places were Spice and Aromas.
Commentaires de Gestion de l’hôtel
20 oct. 2024 par Samantha Hidalgo, Gestion de l’hôtel
Dear Gayle Lee,Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. We are very sorry for the inconveniences you have been through and that you did not fully enjoy your stay with us. We want to apologize for not being able to completely satisfy you and want to mention that this is not what we would like to portray as our services.The Resort will take into consideration the opportunities mentioned.Your comments have been shared with the appropriate departments so they can be addressed.
par un voyageur
Publié le 19 oct. 2024 sur Expedia
Todo muy bien..
Commentaires de Gestion de l’hôtel
20 oct. 2024 par Kevin Yañez, MOD, Gestion de l’hôtel
Hola Armando!¡Gracias por tu reseña! Nos complace saber que todo fue de tu agrado. Esperamos darte la bienvenida de nuevo muy pronto para otra estancia excelente.
par un voyageur
Publié le 19 oct. 2024 sur Expedia
Excelente ubicación, cerca playa, cerca 5ta avenida y los restaurantes muy buenos. Las actividades de todos los días estupendas.
Commentaires de Gestion de l’hôtel
20 oct. 2024 par Kevin Yañez, MOD, Gestion de l’hôtel
Hola Rochelle!¡Muchas gracias por tu comentario y por elegirnos! Nos alegra saber que tu experiencia fue positiva. Esperamos tener el placer de recibirte nuevamente en el futuro y seguir superando tus expectativas.
