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Holiday Inn Express And Suites Playa Del Carmen by IHG

3.0 star property
3-star hotel near Quinta Alegría Shopping Mall

Choose dates to view prices

Photo gallery for Holiday Inn Express And Suites Playa Del Carmen by IHG

Outdoor pool, open 8 AM to 10 PM, pool umbrellas, sun loungers
Exterior
Terrace/patio
Premium bedding, down comforters, Tempur-Pedic beds, in-room safe
Point of interest

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Housekeeping
  • 24/7 front desk
  • Laundry
  • Parking included

Explore the area

Map
Av. Constituyentes Entre Av. 10 y Av. 15, Colonia Centro, Playa del Carmen, QROO, 77720
  • Quinta Avenida
    ‪2 min walk‬
  • Mamitas Beach
    ‪7 min walk‬
  • Playa del Carmen Maritime Terminal
    ‪16 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪49 min drive‬

Room options

View all photos for Suite, 1 King Bed

Suite, 1 King Bed

Suite, 1 King Bed

  • 38 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds

Suite, 2 Queen Beds

Suite, 2 Queen Beds

  • 38 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Balcony

Premium bedding, down comforters, Tempur-Pedic beds, in-room safe

Suite, 1 King Bed, Balcony

  • 38 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room

Premium bedding, down comforters, Tempur-Pedic beds, in-room safe

Standard Room

  • 32 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 King Bed, Accessible (Mobility)

Premium bedding, down comforters, Tempur-Pedic beds, in-room safe

Standard Room, 1 King Bed, Accessible (Mobility)

  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Premium bedding, down comforters, Tempur-Pedic beds, in-room safe

Standard Room, 2 Queen Beds

  • 38 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Balcony

Premium bedding, down comforters, Tempur-Pedic beds, in-room safe

Standard Room, 1 King Bed, Balcony

  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, down comforters, Tempur-Pedic beds, in-room safe

Standard Room, 1 King Bed

  • 32 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Playa del Carmen

Seaside stay .You'll be steps from Quinta Alegría Shopping Mall and within a 10-minute walk of Mamitas Beach with a stay at this Downtown Playa del Carmen hotel. Playa del Carmen Maritime Terminal is within 2 miles (3 km) and Xcaret Eco Theme Park is within 9 miles (15 km).

What's nearby

  • Quinta Alegría Shopping Mall - 1 min walk - 0.1 km
  • Quinta Avenida - 2 min walk - 0.2 km
  • Mamitas Beach - 7 min walk - 0.6 km
  • Playa del Carmen Main Beach - 8 min walk - 0.7 km
  • Playa del Carmen Maritime Terminal - 16 min walk - 1.4 km

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive

Restaurants

  • ‪Starbucks - ‬2 min walk
  • ‪Ah Cacao Chocolate Café - ‬2 min walk
  • ‪Bar Loco Playa del Carmen - ‬2 min walk
  • ‪Los Bisquets Bisquets Obregón - ‬2 min walk
  • ‪Suerte de Churro - ‬1 min walk

About this property

Holiday Inn Express And Suites Playa Del Carmen by IHG

3-star hotel near Quinta Alegría Shopping Mall
A computer station is on site and WiFi is free in public spaces. Business amenities include a business center and 2 meeting rooms. Free breakfast is available daily. An outdoor pool, a rooftop terrace, and multilingual staff are also featured at the business-friendly Holiday Inn Express And Suites Playa Del Carmen by IHG. Limited free parking is available on a first-come, first-served basis.

This 3-star Playa del Carmen hotel is smoke free.

  • 91 guestrooms or units
  • 5 levels
  • Built in 2018
  • Buffet breakfast (free)
  • Terrace on the roof
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Gift shop
  • Television in lobby
  • Elevator
  • No smoking on site
Holiday Inn Express And Suites Playa Del Carmen by IHG offers 91 accommodations with laptop-compatible safes and complimentary bottled water. Tempur-Pedic beds feature down comforters and premium bedding. A pillow menu is available. 32-inch flat-screen televisions come with satellite channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Languages

English, Spanish

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Property amenities

Family friendly

  • Free rollaway/extra bed
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • Bicycle storage
  • Outdoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Braille/raised signage
  • Elevator (43 inch wide door)
  • Front entrance ramp
  • Handrails in stairways
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (34 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Entertainment

  • Flat-screen TV with satellite channels

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Tempur-Pedic mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

We should mention

  • Pool access available from 8 AM to 10 PM.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Playa Carmen Hotel Playa del Carmen
Holiday Inn Express Playa Carmen Hotel
Inn Express Carmen Hotel
Express Suites Carmen By Ihg
Holiday Inn Express Suites Playa Del Carmen
Holiday Inn Express Suites Playa Del Carmen by IHG
Holiday Inn Express Suites Playa Del Carmen an IHG Hotel
Holiday Inn Express And Suites Playa Del Carmen by IHG Hotel

Holiday Inn Express And Suites Playa Del Carmen by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 646 out of 1002 reviews
Rating 8 - Good. 252 out of 1002 reviews
Rating 6 - Okay. 64 out of 1002 reviews
Rating 4 - Poor. 22 out of 1002 reviews
Rating 2 - Terrible. 18 out of 1002 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Aline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel and staff !
Stayed 4 nights in Jan 2025

10/10 Excellent

Aline

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Stayed 1 night in Jan 2025

10/10 Excellent

RENE, Pomona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing is really good price is a little bit high but very convenient 👌
Stayed 1 night in Jan 2025

8/10 Good

amy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staffs very efficient upon check in & friendly . Enjoyed our stays.
Stayed 1 night in Jan 2025

10/10 Excellent

ximena

Stayed 3 nights in Dec 2024

10/10 Excellent

Flor, Los Angeles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it. Very professional and friendly.
Stayed 1 night in Jan 2025

8/10 Good

Milena

Stayed 5 nights in Jan 2025

8/10 Good

RIGOBERTO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2025

8/10 Good

Catherine

Stayed 1 night in Jan 2025

8/10 Good

Slawomir

Stayed 3 nights in Jan 2025

6/10 Okay

Riccardo

Liked: Cleanliness, staff & service, amenities
Htl is good but not very clean
Stayed 5 nights in Jan 2025

10/10 Excellent

Stephane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price vs quality.
Stayed 9 nights in Dec 2024

10/10 Excellent

Mingying

Stayed 7 nights in Dec 2024

4/10 Poor

Farid, San Jose

Disliked: Cleanliness, staff & service
No limpiaron los cuartos bien y el mismo desayuno todos los días durante una semana
Stayed 7 nights in Dec 2024

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort

Leaks and puddles.

The mini fridge was leaking? (a puddle of water coming out from under it). Puddle of water covered the balcony (The floor slanted inward toward the bedroom sliding door instead of away from the door) The toilet didn't flush initially but it was fixed when I informed management.
Stayed 2 nights in Dec 2024

2/10 Terrible

felix

Liked: Property conditions & facilities, room comfort
Stayed 8 nights in Dec 2024

10/10 Excellent

J

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff we encountered was friendly and helpful, and the location was convenient for everything. The breakfast was filling and tasty. I would recommend this hotel to others.
Stayed 2 nights in Dec 2024

4/10 Poor

Jim

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
The breakfast is atrocious and very limited. We went the first day but it was horrendous and very limited. We left and went every morning elsewhere. The rooms are extremely noisy from the hallway to people above you. The roof top pool does not get cleaned regularly and was very cloudy with lots of algae bloom. Roof top deck is decent but get busy after 3pm. Cleaning ladies do a good job of cleaning but we had to constantly request regular coffee. The big positive is the location - it’s a 5 min walk to 5th ave. For a place to sleep it ok but bring earplugs.
Stayed 4 nights in Dec 2024

10/10 Excellent

Felix

Stayed 7 nights in Dec 2024

10/10 Excellent

Ashlesha

Stayed 1 night in Dec 2024

8/10 Good

run

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Sue

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2024

2/10 Terrible

felix

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Horrible place

The breakfast is HORRIBLE the eggs like lips of rocks beans with dish soap water toaster take 4 minutes to work After staying 4 nights i notified the front desk that I will check earlier they agreed then they changed my car for 2 nights without telling and without my consent
Stayed 3 nights in Dec 2024

10/10 Excellent

YOUNGSOO, LONDON

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2024

6/10 Okay

Eliana

Disliked: Cleanliness

Apartamento bonito de odor insuportável

Recepção maravilhosa da Flor e equipe da cozinha,os demais nao são receptivos . Ficamos 6 dias no apartamento 381 que é bem conservado , porém a limpeza e higienização deixam a desejar, a chaise tinha um odor insuportável que espalhava para o quarto inteiro. O capricho da arrumação , origami com toalhas , reposição de amenities são pontos positivos. Café da manhã , muito bom !
Stayed 6 nights in Dec 2024