Note fondée sur 1 435 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,9 Propreté de la chambre
4,7 Service et personnel
4,8 Confort de la chambre
4,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 2 avr. 2023 sur Expedia
Hôtel exceptionnel
Commentaires de Gestion de l’hôtel
3 avr. 2023 par Guest Service HXA, Gestion de l’hôtel
Dear guest,Thank you very much for taking the time to share your opinion with us.We are glad to know that you enjoyed your stay at Xcaret Arte. We appreciate your kind comments that motivate us to improve and continue providing the best vacations with a taste of Mexico. We look forward to your next visit! Sincerely, Hotel Management Xcaret Arte
par un voyageur
Publié le 14 juin 2022 sur Expedia
La nature…
Commentaires de Gestion de l’hôtel
16 juin 2022 par Hotel Management Xcaret Arte, Gestion de l’hôtel
Dear Ms. Alina,
Thank you for taking the time to evaluated your stay with us at Xcaret Arte, we are glad to know that you enjoyed your stay and we hope we can welcome you back in the near future.
Sincerely
par un voyageur
Publié le 5 nov. 2024
First of all, I just want to say that every staff member here was great. We had two butlers assigned to our room, not including housekeeping and the person that restocks our fridge and snacks. We kept in touch with our two butlers by the Whatsup app. Any questions or needs that came up we just sent a text and one of our butlers would take care of everything. We missed a few of the activities and dinners we scheduled because we overbooked and had too many things to do. The staff kindly waived all of our cancellation fees even though we didn't give much notice. Also, the place is beautiful along with all of the parks too. We went to Xcarte, Xel Hal, Xplorer and Xsenses. We loved them all! The food at all of the restaurants was delicious. The actives and shows were all a lot of fun too. I'm already planning a trip back and it hasn't even been 2 months yet!
Commentaires de Gestion de l’hôtel
5 nov. 2024 par Hotel Xcaret Management, Gestion de l’hôtel
Dear Terry,We appreciate that you stayed with us and we also appreciate that you took the time to tell us about your experience.Your opinion is very important to us, we are glad that you enjoyed your stay and we hope to see you again soon.Thank you for sharing our love of Mexico with us.
par un voyageur
Publié le 17 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
19 août 2024 par Dirección de Hotel Xcaret Arte, Gestion de l’hôtel
Estimada Quetzalli,Agradecemos que se haya hospedado con nosotros y también que se haya tomado el tiempo de evaluar su experiencia.Su opinión es fundamental para nosotros, nos alegra que su estancia haya sido agradable y esperamos darle la bienvenida nuevamente muy pronto.Gracias por compartir con nosotros nuestro gran amor por México.
par un voyageur
Publié le 16 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
17 août 2024 par Hotel Xcaret Management, Gestion de l’hôtel
Dear AmelieWe appreciate that you have stayed with us, and we also appreciate that you took the time to evaluate your experience.Your opinion is critical to us, we are happy that your stay was pleasant and we hope to welcome you again very soon.Thank you for sharing with us our great love for Mexico.
par un voyageur
Publié le 15 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 août 2024 par Dirección de Hotel Xcaret Arte, Gestion de l’hôtel
Estimado Jorge,Agradecemos que se haya hospedado con nosotros y también que se haya tomado el tiempo de evaluar su experiencia.Su opinión es fundamental para nosotros, nos alegra que su estancia haya sido agradable y esperamos darle la bienvenida nuevamente muy pronto.Gracias por compartir con nosotros nuestro gran amor por México.
par un voyageur
Publié le 14 août 2024 sur Expedia
Our second time was a joy at this resort. The quality remains and everything is high standard. Im usually not a fan of most resort food but at the Arte, the food was excellent.
Overall tho above the rest, is the service. Whatever we needed was provided. There were many who provided excellent service but to highlight a few:
Juana - the best server up on the rooftop ba en Casa Del Diseno. Whenever we needed a drink, she would have it for us. Also thank you to Karen, Sheila, Martin, Charly and Ruben.
We definetly would love to be back at this resort!
Commentaires de Gestion de l’hôtel
16 août 2024 par Hotel Xcaret Management, Gestion de l’hôtel
Dear Robert,We appreciate that you stayed with us and we also appreciate that you took the time to tell us about your experience.Your opinion is very important to us, we are glad that you enjoyed your stay and we hope to see you again soon.Thank you for sharing our love of Mexico with us.
par un voyageur
Publié le 12 août 2024 sur Expedia
Excellent customer service! I left an item in the bathroom and the staff was able to track it down and return it to me. Thanks
Commentaires de Gestion de l’hôtel
12 août 2024 par Hotel Xcaret Management, Gestion de l’hôtel
Dear Tracy,We appreciate that you stayed with us and we also appreciate that you took the time to tell us about your experience.Your opinion is very important to us, we are glad that you enjoyed your stay and we hope to see you again soon.Thank you for sharing our love of Mexico with us.
par un voyageur
Publié le 10 août 2024 sur Expedia
Gorgeous
Commentaires de Gestion de l’hôtel
10 août 2024 par Hotel Xcaret Management, Gestion de l’hôtel
Dear Cecilia,We appreciate that you stayed with us and we also appreciate that you took the time to tell us about your experience.Your opinion is very important to us, we are glad that you enjoyed your stay and we hope to see you again soon.Thank you for sharing our love of Mexico with us
par un voyageur
Publié le 9 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
10 août 2024 par Dirección de Hotel Xcaret Arte, Gestion de l’hôtel
Estimado LuisAgradecemos que se haya hospedado con nosotros y también que se haya tomado el tiempo de evaluar su experiencia.Su opinión es fundamental para nosotros, nos alegra que su estancia haya sido agradable y esperamos darle la bienvenida nuevamente muy pronto.Gracias por compartir con nosotros nuestro gran amor por México.
