Note fondée sur 1 351 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,9 Propreté de la chambre
4,7 Service et personnel
4,8 Confort de la chambre
4,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 2 avr. 2023 sur Expedia
Hôtel exceptionnel
Commentaires de Gestion de l’hôtel
3 avr. 2023 par Guest Service HXA, Gestion de l’hôtel
Dear guest,Thank you very much for taking the time to share your opinion with us.We are glad to know that you enjoyed your stay at Xcaret Arte. We appreciate your kind comments that motivate us to improve and continue providing the best vacations with a taste of Mexico. We look forward to your next visit! Sincerely, Hotel Management Xcaret Arte
par un voyageur
Publié le 14 juin 2022 sur Expedia
La nature…
Commentaires de Gestion de l’hôtel
16 juin 2022 par Hotel Management Xcaret Arte, Gestion de l’hôtel
Dear Ms. Alina,
Thank you for taking the time to evaluated your stay with us at Xcaret Arte, we are glad to know that you enjoyed your stay and we hope we can welcome you back in the near future.
Sincerely
par un voyageur
Publié le 7 janv. 2025
its beautiful
Commentaires de Gestion de l’hôtel
12 janv. 2025 par Hotel Xcaret Arte Management, Gestion de l’hôtel
Dear Jose, Thank you for recently having stay at our hotel . It pleases us to know you had a lovely experience and hope to host you again in a close future. Cordially,
par un voyageur
Publié le 5 nov. 2024
First of all, I just want to say that every staff member here was great. We had two butlers assigned to our room, not including housekeeping and the person that restocks our fridge and snacks. We kept in touch with our two butlers by the Whatsup app. Any questions or needs that came up we just sent a text and one of our butlers would take care of everything. We missed a few of the activities and dinners we scheduled because we overbooked and had too many things to do. The staff kindly waived all of our cancellation fees even though we didn't give much notice. Also, the place is beautiful along with all of the parks too. We went to Xcarte, Xel Hal, Xplorer and Xsenses. We loved them all! The food at all of the restaurants was delicious. The actives and shows were all a lot of fun too. I'm already planning a trip back and it hasn't even been 2 months yet!
Commentaires de Gestion de l’hôtel
5 nov. 2024 par Hotel Xcaret Management, Gestion de l’hôtel
Dear Terry,We appreciate that you stayed with us and we also appreciate that you took the time to tell us about your experience.Your opinion is very important to us, we are glad that you enjoyed your stay and we hope to see you again soon.Thank you for sharing our love of Mexico with us.
par un voyageur
Publié le 21 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 oct. 2024 par Hotel Xcaret Management, Gestion de l’hôtel
Dear Christopher,We appreciate that you have stayed with us, and we also appreciate that you took the time to evaluate your experience.Your opinion is critical to improving our services, and we are sorry that we did not meet your expectations hopefully we have more information about it. We hope you allow us to welcome you again to change the experience.
par un voyageur
Publié le 21 oct. 2024 sur Expedia
It’s a great place with good food.
Commentaires de Gestion de l’hôtel
23 oct. 2024 par Hotel Xcaret Management, Gestion de l’hôtel
Dear Mr. Bernhard,We appreciate that you stayed with us and we also appreciate that you took the time to tell us about your experience.Your opinion is very important to us, we are glad that you enjoyed your stay and we hope to see you again soon.Thank you for sharing our love of Mexico with us.
par un voyageur
Publié le 20 oct. 2024 sur Expedia
Despues de haber visitado dos veces xcaret mexico visitamos xcaret arte y nuestras expectativas eran altas. La comida si no es en especializados que necesitan reserva no tienen la variedad ni la calidad esperada, el personal fue amable pero no lo habitual para xcaret, celebramos nuestra luna de miel y no sentimos ningun trato especial como otra ocacion que habiamos ido de aniversario y si tuvieron detalles. Xcaret es un lugar especial y magico pero lamentablemete esta vez no cumplio nuestras espectativas para su precio y prestigio.
Commentaires de Gestion de l’hôtel
23 oct. 2024 par Dirección de Hotel Xcaret Arte, Gestion de l’hôtel
Estimada Maggy,Apreciamos que se haya hospedado con nosotros y también apreciamos que se haya tomado el tiempo para evaluar su experiencia.Su opinión es fundamental para nosotros, para mejorar nuestros servicios, lamentamos que no hayamos cumplido con sus expectativas y esperamos que nos permita volver a recibirle muy pronto.
par un voyageur
Publié le 16 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 oct. 2024 par Hotel Xcaret Management, Gestion de l’hôtel
Dear Miranda,We appreciate that you have stayed with us, and we also appreciate that you took the time to evaluate your experience.Your opinion is critical to improving our services, and we are sorry that we did not meet your expectations hopefully we have more information about it. We hope you allow us to welcome you again to change the experience.
par un voyageur
Publié le 16 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 oct. 2024 par Hotel Xcaret Management, Gestion de l’hôtel
Dear Mickey,We appreciate that you have stayed with us, and we also appreciate that you took the time to evaluate your experience.Your opinion is critical to us, we are happy that your stay was pleasant and we hope to welcome you again very soon.Thank you for sharing with us our great love for Mexico.
par un voyageur
Publié le 16 oct. 2024 sur Expedia
Everything was good until we sat for a “90 minute “ that turned into a 3 hour time share presentation where the final boss got upset and was rude because we didn’t want to buy a timeshare
Commentaires de Gestion de l’hôtel
18 oct. 2024 par Hotel Xcaret Management, Gestion de l’hôtel
Dear Louis,We appreciate that you have stayed with us, and we also appreciate that you took the time to tell us about your experience.Your opinion is critical to us, we are happy that your stay was pleasant and we regret the experience with the Vacation Club was not what you expected, we are going to share your comments with the Sales department to improve their attention, our guests are the most important for us, and we hope to have the chance welcome you again very soon.Thank you for sharing with us our great love for Mexico.
