Note fondée sur 589 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,6 Service et personnel
4,6 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 11 oct. 2024 sur Expedia
Personnel agreable. Nourriture ok mais sans plus , petit hotel et peu danimation
Commentaires de Gestion de l’hôtel
11 oct. 2024 par Brenda García | Social Media Manager, Gestion de l’hôtel
Dear Sachadra,Please accept our sincerest apologies, for any disappointment experienced. Comments from our guests enable us to continually improve and exceed our standards. Please be confident that we have shared the points you have outlined with all levels of leadership.The time taken to share your comments with us is most appreciated.
par un voyageur
Publié le 5 juin 2024 sur Hotels
Hotel was fine but beware the ‘VIP’ service that they try to push. It is essentially a sales programme for something similar to a timeshare scheme. The representatives were quite dishonest the whole way through and the hotel took no responsibility even though they pass you onto the VIP team. It’s tarnished was otherwise a good stay.
Commentaires de Gestion de l’hôtel
5 juin 2024 par Nailea / E-concierge , Gestion de l’hôtel
Thank you for sharing your opinion through this medium. Your comments are really valuable to us, as they allow us to improve our service and product levels.We are very sorry to hear about the situation with the VIP UVC department as they are an external area to us as Hyatt Zilara Riviera Maya, however, we have taken your comments very seriously and you can rest assured that the necessary training measures are being taken to prevent future occurrences.
par un voyageur
Publié le 26 déc. 2023 sur Hotels
Excellent à tous points de vue. Service, confort, propreté, restauration
Beaucoup d’attention pour nous satisfaire ! Bravo à toutes les équipes
par un voyageur
Publié le 29 mai 2023 sur Expedia
Mis padres se sintieron muy bien. Todo el servicio de excelente calidad sobretodo el trato humano. Cosa que no puedo decir del Hotel Riu en donde nos trataron súper mal. Este hotel es excelente no solo por sus instalaciones sino por la gente que trabaja en él. Repetirían sin lugar a dudas.
Commentaires de Gestion de l’hôtel
29 mai 2023 par Hyatt Zilara Riviera Maya team, Gestion de l’hôtel
Gracias Orlando por tus comentarios, con nuestro servicio desde el corazón nos esforzamos al máximo para crear experiencias memorables para todos nuestros huéspedes. ¡Nos encantará recibirlos nuevamente en Hyatt Zilara Riviera Maya!
par un voyageur
Publié le 7 janv. 2025
Commentaires de Gestion de l’hôtel
7 janv. 2025 par Edna Amador | Social Media Concierge, Gestion de l’hôtel
Dear Fitzroy, We are sincerely grateful you shared your thoughts with us regarding your recent stay at our resort. We value so much our guests, your time and comments as they help us grow and deliver the wonderful service we always intend to achieve. Please, feel free to let us know more about your experience.
par un voyageur
Publié le 14 nov. 2024
Es tranquilaby apartada
Commentaires de Gestion de l’hôtel
15 nov. 2024 par Edna Amador | Social Media Concierge, Gestion de l’hôtel
Querida Nora Johanna,Estamos encantados de saber que cumplimos con sus expectativas y que tuvo una estancia agradable. Fue un placer tenerle con nosotros y le agradecemos que se haya tomado el tiempo de compartir su experiencia con nosotros. Valoramos mucho a nuestros huéspedes, su tiempo y comentarios ya que nos ayudan a crecer y ofrecer el maravilloso servicio que siempre pretendemos conseguir. Por favor, no dude en hacernos saber más acerca de su experiencia. Esperamos poder volver a darle la bienvenida en el futuro.
par un voyageur
Publié le 19 oct. 2024 sur Expedia
The food was very good- we had the Italian and Asian and found both lovely as was the restaurant for lunch over the pool. Loved my massage with Jose and Cinthia was so accommodating in water therapy area. Jose did a healing, good pressure therapeutic massage, a nice surprise for a resort.
The bed was a bit hard but the room was nice.
Everyone on staff that we encountered was very friendly from the breakfast buffet attendant Guadalupe to the bellmen.
We did not like the timeshare sales right after check in- felt uncomfortable and sort of got the vacation off on the wrong foot, but I just let it go and had a really fun time otherwise. I would advise them have an area to provide timeshare discussion instead of funneling everyone to have a “talk” just after checking in coming from long flight and airport bustle.
Commentaires de Gestion de l’hôtel
21 oct. 2024 par Edna Amador | Social Media Concierge, Gestion de l’hôtel
Dear Mandy,We are delighted to hear that we met your expectations, and you had an enjoyable stay. It was a pleasure having you and we appreciate that you have taken the time to share your experience with us. At Hyatt Zilara Riviera Maya, service is our passion and our guests’ comfort are our priority; therefore, we are glad to know that the staff provided you with outstanding service. We have taken note of the opportunity areas kindly mentioned in your review. Please feel confident that we will take the proper measures to improve our service in all possible ways. We sincerely hope to have the pleasure of welcoming you back in the future and providing an even better experience.
par un voyageur de Washington
Publié le 17 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 oct. 2024 par Edna Amador | Social Media Concierge, Gestion de l’hôtel
Dear Mary Alexia,We are sincerely grateful you shared your thoughts with us regarding your recent stay at our resort. We value so much our guests, your time and comments as they help us grow and deliver the wonderful service we always intend to achieve. Please, feel free to let us know more about your experience.
par un voyageur
Publié le 17 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
17 oct. 2024 par Edna Amador | Social Media Concierge, Gestion de l’hôtel
Dear Maureen,We are sincerely grateful you shared your thoughts with us regarding your recent stay at our resort. We value so much our guests, your time and comments as they help us grow and deliver the wonderful service we always intend to achieve. Please, feel free to let us know more about your experience.
par un voyageur
Publié le 16 oct. 2024 sur Expedia
Great time. Food was excellent. Service was excellent. Beach is very nice. I would absolutely come back again
Commentaires de Gestion de l’hôtel
16 oct. 2024 par Edna Amador | Social Media Concierge, Gestion de l’hôtel
Dear Jonathan, Thanks for choosing Hyatt Zilara Riviera Maya as your vacation host in paradise. Your satisfaction is the most important to us and our main goal, and nothing pleases us more than learning it was successfully achieved during your visit. We are glad to know that the staff provided you with outstanding service they were always helpful and friendly. We sincerely look forward to welcoming you back on a future occasion and provide you with the exceptional quality and service that characterizes our resort.
