Note fondée sur 893 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,5 Service et personnel
4,4 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 30 août 2021 sur Expedia
Hôtel horrible j’en suis tombée malade. Ce n’est pas un hôtel 5 étoiles les chambres sont vétustes, mauvaises odeurs dans les draps de lit, toilette sale. Nous avons détesté cette hôtel aucun service même pour avoir de l’eau dans la chambre il fallait remplir une bouteille dans une fontaine à eau filtrante située dans un coin du couloir des chambres mais l’eau avait vraiment un mauvais goût. Très peu de choix au buffet et nourriture pas de bonnes qualités. Nous devons y séjourner 5 nuits mais nous y sommes restés finalement que 2 nuits de cauchemar. Je ne me suis pas sentie en sécurité dans cette hôtel ce que je n’ai jamais ressenti auparavant dans mes autres séjours. Hôtel où on marche beaucoup au soleil pour aller au buffet. la plage ou la piscine très peu d’allée ombragée. C’est honteux rien est fait pour le confort des touristes je ne comprends pas les avis positifs. Beaucoup de bruit le soir dans les allées des chambres c’est n’importe quoi sans compter le bruit des spectacles.
par un voyageur
Publié le 28 juill. 2021 sur Hotels
Super tou était parfait
par un voyageur
Publié le 18 déc. 2019 sur Expedia
Plus: Propreté et qualité de la nourriture.
Moins: peu de négatif
par un voyageur
Publié le 1 déc. 2019 sur Expedia
Commentaires de Gestion de l’hôtel
3 déc. 2019 par Quality Manager, Gestion de l’hôtel
Thank you for your positive rating.
par un voyageur de Montevrain
Publié le 2 nov. 2019 sur Expedia
Très vaste complexe composé de plusieurs hôtels. La variété de l'offre gastronomique (buffets et service à table) nous a beaucoup plu. Il y en a pour tout les goûts. Des restaurants à theme qui proposent la nourriture mexicaine, les Steakhouses, des spécialités asiatique ou encore poissons et fruits de mer, cuisine italien
Autour des piscines (eau salée) ainsi qu'à la plage il y a plusieurs bars, des douches et des toilettes. Tout est très propre et bien entretenue.
par un voyageur
Publié le 12 mars 2019 sur Expedia
par un voyageur
Publié le 10 nov. 2024
par un voyageur
Publié le 18 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Quality Manager, Gestion de l’hôtel
Thank you for your positive rating. We are always very happy to receive confirmation that our guests have enjoyed a wonderful holiday. We look forward to welcoming you back again soon.Best Regards,
par un voyageur
Publié le 13 sept. 2024 sur Expedia
This place is very nice and kid friendly. Such a massive place with nice pools and bars all over. We enjoyed it a lot!
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Quality Manager, Gestion de l’hôtel
We want first of all for you to know that we are really pleased that you had such a fabulous holiday with us and we want to thank you for sharing your wonderful experience with others. As we work hard on a daily basis to exceed the needs and goals of our valued guests and provide them with a feeling of joy and total comfort, we are obviously flattered by your kind words.Again, we want to express our gratitude for this wonderful feedback and hope to have the honour of serving you again soon.Best Regards,
par un voyageur
Publié le 13 sept. 2024 sur Expedia
In general we have been in better hotels. Employees harass you to sell you membership and want tips just for doing their job. There were cockroaches in the hotel, one ran past us in the theater (it seems like it was part of the show, hahaha). The water park was closed and this was not informed when we booked. One night they called my room at about 11 PM saying we were making noise when we were actually asleep and my 2 year old son had been crying because he had a fever. The buffet is not good, the variety of food is limited. The theme restaurants were good. The pool was in poor condition, I injured my knee when I rubbed against one of the walls of the pool. There was noise throughout the hotel as they were repairing some buildings and this was never reported when we made the reservation. The shows are the worst I have seen in a hotel, I think they should invest more in the shows. The carousel was always closed and my son got bitten by a lot of mosquitoes. There were little monkeys throughout the hotel that took your food and searched your bags, they must solve this problem. Anyway, the experience was bad and I think they should have given us an upgrade, instead of selling the membership. Beware of Romeo, who is only harassing guests to sell you the membership instead of asking how their stay was.
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Quality Manager, Gestion de l’hôtel
Thank you for taking the time out of your day to write to us and share this review of your recent holiday at Iberostar Selection Paraiso Lindo.Our mission is to make every stay as close to perfection as possible ensuring our guests have the most relaxing experience and it is with great concern that we read that you did not enjoy your stay with us. Allow us to mention that we are a company committed to excellence, relying on continuing innovation, evolution, and constant enhancement of all aspects of the services we offer. All renovations and changes are made with the sole intention of improving our service and facilities and offering our guests only the best experiences. On the other hand, we are saddened to hear that our buffet did not live up to your expectations because a passion for gastronomy is one of the strengths of our company. Daily we strive to take care of our varied menus that combine quality and quantity following high standards. We will share your comments with our team of chefs because; at Iberostar we know that the well-being of our guests is the reason for our daily work.Regarding The Club program we would like to mention that it was created to honor the loyalty of our guests and to offer them special benefits. The intention of our colleagues is to inform our guests about the different services we have at our different hotels. We regret to know that this meant an inconvenience for you as their intention was not to make you feel uncomfortable, but to inform you and we truly apologize for this.We would like to say that your comments are invaluable in helping us create the ideal holiday experience and we really hope you will allow us another opportunity to show you that your holiday experience can be improved.Best regards,
