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Iberostar Waves Tucán - All Inclusive

4.5 star property
4.5-star beachfront property near Playa del Carmen Maritime Terminal

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Photo gallery for Iberostar Waves Tucán - All Inclusive

4 outdoor pools, open 7:00 AM to 7:00 PM, pool umbrellas, sun loungers
Beach/ocean view
On the beach, white sand, sun loungers, beach umbrellas
Breakfast buffet
Lobby sitting area

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Housekeeping

Explore the area

Map
Avda. Xaman-Ha, Lote Hotelero No 2, Playa del Carmen, QROO, 77710
  • Xplor Theme Park
    ‪10 min drive‬
  • Playa del Carmen Main Beach
    ‪11 min drive‬
  • Xcaret Eco Theme Park
    ‪13 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪269 min drive‬

Room options

View all photos for Premium Room, Accessible

Free minibar, in-room safe, desk, blackout drapes

Premium Room, Accessible

  • 35 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront

Terrace/patio

Junior Suite, Oceanfront

  • 38 sq m
  • Beach view
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Promo)

Free minibar, in-room safe, desk, blackout drapes

Premium Room (Promo)

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room

Free minibar, in-room safe, desk, blackout drapes

Premium Room

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Beachside

View from room

Premium Room, Beachside

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite

Flat-screen TV

Junior Suite

  • 38 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, Oceanfront

Terrace/patio

Junior Suite, Oceanfront

  • 38 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Last room available

Free minibar, in-room safe, desk, blackout drapes

Last room available

  • 35 sq m
  • Sleeps 1
  • 1 Double Bed OR 1 King Bed

View all photos for Premium Room, Accessible

Free minibar, in-room safe, desk, blackout drapes

Premium Room, Accessible

  • 35 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Near Pool)

Balcony view

Premium Room (Near Pool)

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room

Free minibar, in-room safe, desk, blackout drapes

Premium Room

  • 35 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite

Flat-screen TV

Junior Suite

  • 38 sq m
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, Oceanfront (Beach Access)

Balcony view

Junior Suite, Oceanfront (Beach Access)

  • 38 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Near Pool)

Balcony view

Premium Room (Near Pool)

  • 35 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (Beach Access)

Balcony view

Junior Suite, Oceanfront (Beach Access)

  • 38 sq m
  • Partial ocean view
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Pure Wellness)

Free minibar, in-room safe, desk, blackout drapes

Premium Room (Pure Wellness)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Promo)

Free minibar, in-room safe, desk, blackout drapes

Premium Room (Promo)

  • 35 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Beachside

View from room

Premium Room, Beachside

  • 35 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Pure Wellness)

Free minibar, in-room safe, desk, blackout drapes

Premium Room (Pure Wellness)

  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Tropical View)

Garden view

Premium Room (Tropical View)

  • 35 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Tropical View)

Garden view

Premium Room (Tropical View)

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Last room available

Free minibar, in-room safe, desk, blackout drapes

Last room available

  • 35 sq m
  • Sleeps 4
  • 1 Double Bed OR 1 King Bed

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About the area

Playa del Carmen

Beachfront retreat .Your stay at this Playacar property places you within 2 miles (3 km) of Quinta Avenida and Playa del Carmen Maritime Terminal. Playa del Carmen Main Beach and Mamitas Beach are also within 3 miles (5 km).

What's nearby

  • Playa del Carmen Maritime Terminal - 6 min drive - 2.9 km
  • Quinta Avenida - 6 min drive - 3.1 km
  • Xplor Theme Park - 10 min drive - 7.1 km
  • Playa del Carmen Main Beach - 11 min drive - 3.5 km
  • Xcaret Eco Theme Park - 13 min drive - 7.8 km

Getting around

  • Cancun Intl. Airport (CUN) - 53 min drive

Restaurants

  • ‪Festival Grand Buffet - ‬8 min walk
  • ‪Rosa Roja - ‬5 min walk
  • ‪El Gaucho Steakhouse - ‬5 min walk
  • ‪Cupcake Cafe - ‬6 min walk
  • ‪RIU Yucatan - ‬7 min walk

About this property

Iberostar Waves Tucán - All Inclusive

4.5-star beachfront property near Playa del Carmen Maritime Terminal
Iberostar Waves Tucán - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Iberostar Waves Tucán - All Inclusive you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 8 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 2 poolside bars, and 5 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Free self parking is available.

This 4.5-star Playa del Carmen property is smoke free.

  • 350 guestrooms or units
  • 3 levels
  • 8 dining venues
  • 2 bars on the beach
  • 2 bars by the pool
  • 5 bars or lounges
  • Meeting rooms
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • No smoking on site
  • Water dispenser
  • Swim-up bar
Iberostar Waves Tucán - All Inclusive offers 350 air-conditioned accommodations with free minibar items and safes. Flat-screen televisions come with satellite channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include coffee/tea makers and ceiling fans. Housekeeping is offered daily and irons/ironing boards can be requested.

The onsite spa has 5 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Italian, Portuguese, Spanish

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Iberostar Waves Quetzal - All Inclusive

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  • Spa
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Property amenities

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Dining table
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting (surcharge)
  • Playground
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Food and drink

  • 2 beach bars
  • 2 poolside bars
  • 5 bars/lounges
  • 8 restaurants
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 2 outdoor tennis courts
  • 4 outdoor pools
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Kayaking
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Steam room
  • Windsurfing
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Smooth flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Entertainment

  • Flat-screen TV with satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Dining table
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Composting
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 2 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 56.57 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property uses eco-friendly cleaning products. The property is professionally cleaned. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 7:00 AM to 7:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Up to 2 children 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Iberostar Tucan
Iberostar Tucan All inclusive
Iberostar Tucan All inclusive Playa del Carmen
Iberostar Tucan Playa del Carmen
Tucan Iberostar
Iberostar Playa Del Carmen
Iberostar Tucan Hotel Riviera Maya/Playa Del Carmen, Mexico
Iberostar Tucan Mexico
Iberostar Tucan Quetzal
Playa Del Carmen Iberostar
Iberostar Tucan All inclusive All-inclusive property
Iberostar Tucan inclusive l C
Iberostar Tucan All inclusive
Iberostar Tucán All inclusive
Iberostar Waves Tucán All Inclusive
Iberostar Waves Tucán - All Inclusive Playa del Carmen
Iberostar Waves Tucán - All Inclusive All-inclusive property

Iberostar Waves Tucán - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 555 out of 1006 reviews
Rating 8 - Good. 260 out of 1006 reviews
Rating 6 - Okay. 91 out of 1006 reviews
Rating 4 - Poor. 55 out of 1006 reviews
Rating 2 - Terrible. 45 out of 1006 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

6/10 Okay

salvador alfaro

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Staff is amazing. Rooms need a lot of updating very old looking. Outdoor area is peaceful and beautiful. Food was just ok. No room service and no staff around pool area to offer drinks
Stayed 5 nights in Dec 2024

6/10 Okay

Carolina

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Rooms are clean but need major updates and arnt that big in size. The property is beautiful minus the rooms. It feels like your in a peaceful jungle with tons of waterfalls. The staff was amazing and super friendly. Another bumper is that there is no room service and no service in or around pool area. You have to walk to the bar or food stand if want anything. The pool with a swim up bar is for adults only. Food was just ok not alot of variety.
Stayed 7 nights in Dec 2024

6/10 Okay

Raymond Arthur

Liked: Cleanliness, staff & service, property conditions & facilities
The resort and the service was very good. The animals in a natural environment were a pleasure to watch. Always somewhere to sit around the pool. The only downside was the loud music from the resort itself and the neighbouring resort until 11:00 pm most nights was a turnoff!
Stayed 21 nights in Nov 2024

10/10 Excellent

LUZ

Stayed 4 nights in Nov 2024

4/10 Poor

Tatiana

Stayed 2 nights in Dec 2024

10/10 Excellent

Kristal Erin, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Nov 2024

10/10 Excellent

Margarita

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, clean beach, tasty food, great entertainment, perfect location to relax and enjoy nature's beauty.
Stayed 5 nights in Dec 2024

2/10 Terrible

Susan E.

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
We made our reservations through Expedia and paid in advance. When we got to the Iberostar Waves Tucan, they said we were in the worst location in the resort, but could “upgrade” to a better location (just happens to be the location we’ve been at in three previous stays at Iberostars in Mexico, including this one). We believe we were charged $240 more for the same two rooms we had already paid for. We are supposed to believe that they just happened to have two rooms next to each other for the entire week of U.S. Thanksgiving when the resort was very, very full. Looks very dishonest to us. We won’t stay there again. It's a nice property, but we can't take dishonesty. Too many other options.
Stayed 4 nights in Nov 2024

8/10 Good

Josefina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was nice. The staff was very helpful. However, the rooms are very outdated. Bed is very uncomfortable everything looks old .. concrete stucco walls. I have stayed at other Iberostar’s in the Cancun area and this one was my least favorite. Try Grand Pariso .
Stayed 5 nights in Nov 2024

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort is well maintained by friendly and helpful staff. Food options are very broad and food is mostly quite good. Beds are full size and quite firm. I understand there will be some renovation soon and hope the beds will be upsized to queen. Wonderful beach and pool areas. Nice global assortment of guests. Plenty of day and evening activities.
Stayed 5 nights in Nov 2024

10/10 Excellent

Isabel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent service, food place 😋
Stayed 4 nights in Nov 2024

8/10 Good

Svetlana Victoria

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
It’s good overall
Stayed 7 nights in Nov 2024

10/10 Excellent

erick

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
a everything there is perfect
Stayed 2 nights in Nov 2024

10/10 Excellent

Victoria Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Great!
Stayed 5 nights in Nov 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not get to see the monkeys this time, but we did hear the little guys. Great vacation time
Stayed 7 nights in Oct 2024

10/10 Excellent

gilberto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

Doreen

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are the best so friendly and helpful the food was sooo good and plenty of it.
Stayed 6 nights in Oct 2024

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

Rayla

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is great for family and kids, variety foods. Service is 5 stars. The property is beautiful with many animals walking around, it was a really great experience. I recommend it.
Stayed 5 nights in Sep 2024

8/10 Good

OSCAR

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Le falta un poco de calidad a la barra libre, pero todo lo demas muy bien.
Stayed 4 nights in Oct 2024

2/10 Terrible

Nicolas

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst customer service, worst food, worst resort I have ever stayed at. Terrible experience. Will never be back.
Stayed 3 nights in Oct 2024

10/10 Excellent

Brooke M

Stayed 6 nights in Sep 2024

10/10 Excellent

Cynthia L

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is absolutely fantastic! From day one the service, the property, food options was phenomenal. The pools, beach and pathways that lead you through the jungle, were mastered perfectly. Thank you Juan from the Cozumel Breakfast staff for being amazing! He made our mornings so much better with his kindness and hospitality. The rooms are exactly how they should look, with the traditional Mexican vibe. Overall I give this resort a 10! We are planning our next visit and we just got back!!
Stayed 5 nights in Sep 2024

4/10 Poor

Kyla

Travelled with family
Liked: Staff & service
Beware
The older gentleman at check in wouldn’t give us our rooms together or on first floor. I had booked 2 rooms, one for my husband and me and one for my daughter, son in law and their baby. We needed to be together to help with the baby. They put us on different floors. Also we needed ground level, we’re 67 and don’t do stairs well. They couldn’t accommodate. He wasn’t very helpful at all. If you book thru a 3rd party (like Hotels.com) you are treated like a second class citizen. You are only allowed certain rooms which face the street or are right off the lobby with lots of noise. Just doesn’t seem right.
Stayed 5 nights in Sep 2024

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2024