Ratings based on 910 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Sep. 17, 2024 on Expedia
I wouldn’t recommend this place.
Mediocre food and a bad customer service experience.
Comment from Hotel Management
Sep. 18, 2024 by Quality Manager, Hotel Management
First of all, we would like to thank you for sending us your feedback.Our aim is always to provide an enjoyable and comfortable stay for our guests and we are disappointed to read that your experience did not meet your expectations.Excellence in service truly is one of our strengths and we work with enthusiasm for it to remain so. Customer orientation and a personalized service are essential to achieving maximum satisfaction among our guests and we regret that during your stay we did not accomplish our goal with you.Regarding our culinary offer, allow us to say that the standard of our cuisine is very important to us at Iberostar. Our goal is to constantly surpass ourselves, continually introducing new ideas and concepts to our gastronomy. We are saddened to know that we did not completely satisfy you, and we will pass on your disappointment to our team. We would like to say that your comments are invaluable in helping us create the ideal holiday experience and we really hope you will allow us another opportunity to show you that your holiday experience can be improved.Best regards,
by A traveller
Posted Sep. 13, 2024 on Expedia
Comment from Hotel Management
Sep. 25, 2024 by Quality Manager, Hotel Management
Thank you for taking the time to share your experience with us.We are so pleased to know you enjoyed a wonderful experience.It will be an honor to host you once again in the near future.Kind Regards,
by A traveller
Posted Aug. 29, 2024 on Expedia
My room have cockroach inside
Comment from Hotel Management
Sep. 2, 2024 by Quality Manager, Hotel Management
Thank you for choosing Iberostar Waves Paraiso Del Mar for your recent holiday.Allow us to mention that we work very strictly according to the internal and external Health & Safety regulations, which include regular fumigations to all our rooms, always using non-hazardous and biodegradable chemicals. We regret if this made your holiday with us seem less perfect.In the future may we invite you to personally transmit, during your stay any complaints or suggestions that you may have and allow us to intervene and make your holiday even more enjoyable. At Iberostar that is one of our main goals.Once more we thank you for choosing Iberostar and we hope to welcome you back again in the future.Best regards,
by A traveller from Brooklyn
Posted Aug. 29, 2024 on Expedia
Time for dining time was limited and after a certain time the transportation is over making you have to walk far distances
Comment from Hotel Management
Sep. 2, 2024 by Quality Manager, Hotel Management
We would like to express our appreciation for the time that you have taken to send us your review.Our aim is to provide an enjoyable and comfortable stay for our guests and we are saddened to know that your experience did not meet your expectations.In the future may we invite you to personally transmit, during your stay any complaints or suggestions that you may have and allow us to intervene and make your holiday even more enjoyable. We hope to have the pleasure of your company in the future and fulfill all of your expectations in true Iberostar style.Best regards,
by A traveller
Posted Aug. 27, 2024 on Expedia
The food is horrible, everything else ok..staff amazing
Comment from Hotel Management
Sep. 2, 2024 by Quality Manager, Hotel Management
Thank you for choosing Iberostar Waves Paraiso Del Mar for your recent holiday.We sincerely appreciate your words towards our staff who are characterized by their kind and helpful manner. We will relay your comments to our team and we are sure they will be happy to know their efforts have been acknowledged. On the other hand, we are saddened to hear that our culinary offer did not live up to your expectations because a passion for gastronomy is one of the strengths of our company. Daily we strive to take care of our varied menus that combine quality and quantity following high standards aim to please the palates of our valued guests. We will share your comments with our team of chefs because; at Iberostar we know that the well-being of our guests is the reason for our daily work.We hope to have the pleasure of your company in the future and fulfill all of your expectations in true Iberostar style.Best regards,
by A traveller
Posted Aug. 23, 2024 on Expedia
The resort was great... So many things to do the food was great and perfect for my 2yr old.
Comment from Hotel Management
Aug. 26, 2024 by Quality Manager, Hotel Management
We want first of all for you to know that we are really pleased that you had such a fabulous holiday with us and we want to thank you for sharing your wonderful experience with others. As we work hard on a daily basis to exceed the needs and goals of our valued guests. Also, we are pleased that we could satisfy you with our culinary offer. Our team of professional chefs work very hard on a daily basis to gratify our guests. At Iberostar our gastronomy is one of the pillars of our establishment, so we are very happy to read that you enjoyed it. Again, we want to express our gratitude for this wonderful feedback and hope to have the honour of serving you again soon.Best Regards,
by A traveller
Overall great stay
Posted Aug. 19, 2024 on Hotelsour stay at Del Mar was great, lots of activities for young and older. Beach was nice except for the seaweed. Food was awesome at the buffet but I felt the Italian and Mexican restaurants were mediocre. Everyone was super friendly and helpful with anything we needed. Our only complaint was the beds were very uncomfortable..too hard. The last 2 nights I slept on the couch
by A traveller
De lo peor!
Posted Aug. 19, 2024 on HotelsLa estadía fue terrible, sin lugar a duda lo peor de lo peor!
by A traveller
Posted Aug. 16, 2024 on Expedia
Food is just a disaster in every restaurant we’ve tried in the resort, despite the high price in comparison with other all inclusive resorts around the world. Plus, the majority of them without AC, in Cancun heat it’s unacceptable! Transportation to move between areas is slow. This trip was a complete nightmare, all we can say. Never again.
Comment from Hotel Management
Aug. 19, 2024 by Quality Manager, Hotel Management
Thank you for taking the time out of your day to write to us and share this review of your recent holiday at Iberostar Waves Paraiso Del Mar.We are saddened to hear that your stay was not entirely up to your expectations.Allow us to say that the standard of our cuisine is very important to us at Iberostar. Our professional chefs strive to surprise our guests with a high standard of gastronomy and the possibility to savor the best of the local cuisine as well as the finest international delights. It is disappointing to know that we did not completely satisfy you, and we will pass on your disappointment to our team because; at Iberostar we know that the well-being of our guests is the reason for our daily work.We hope that you had a pleasant journey home and once more, we thank you for your feedback.Best regards,
by A traveller
Posted Aug. 14, 2024 on Expedia
Comment from Hotel Management
Sep. 25, 2024 by Quality Manager, Hotel Management
Thank you for taking the time to share your experience with us.We are delighted to read that you had a great vacation experience.We hope to have the honor of hosting you once again on your upcoming vacations.Kindly,
