Ratings based on 904 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Sep. 17, 2024 on Expedia
The food was horrible the service was same like the food. The pool water are jacuzzi hot. Very good beach.
Comment from Hotel Management
Sep. 18, 2024 by Quality Manager, Hotel Management
Thank you for choosing Iberostar Waves Tucan for your recent holiday.We are pleased that our convenient location was of your liking. We try to please all our guests and we believe that a pleasant and convenient surroundings are paramount to our guest's enjoyment during their stay with us.On the other hand, we would like to emphasize that excellence in service truly is one of our strengths and we work with enthusiasm for it to remain so. Customer orientation and a personalized service are essential to achieving maximum satisfaction among our guests and we regret that during your stay we did not accomplish our goal with you.Regarding our culinary offer, allow us to say that the standard of our cuisine is very important to us at Iberostar. Our goal is to constantly surpass ourselves, continually introducing new ideas and concepts to our gastronomy. We are saddened to know that we did not completely satisfy you, and we will pass on your disappointment to our team. We would like to say that your comments are invaluable in helping us create the ideal holiday experience and we really hope you will allow us another opportunity to show you that your holiday experience can be improved.Best regards,
by A traveller
Posted Sep. 17, 2024 on Expedia
Amazing beachfront with excellent staff and wonderful variety of food and drinks! The buffet restaurants were excellent. We tried all standalone restaurants and we liked the Mediterranean, Italian, and Japanese restaurants. The mini jungle was a pleasant surprise with many different animals wandering the forest. Excellent entertainment crews! Will be back again very soon.
Comment from Hotel Management
Sep. 17, 2024 by Quality Manager, Hotel Management
First of all, we want you to know we are really pleased that you had such an excellent holiday with us at Iberostar Waves Tucan and we want to thank you for sharing your experience with others.Our staff will be delighted with your praise, the entire team is not only particularly hospitable but is also given continuous training in terms of service and general working practice. We are therefore very pleased that both the efforts of our employees and our passionately prepared gastronomy have left a wonderful impression on you.Thank you again for sharing your motivating comments and we look forward to your next visit to our hotel.Best Regards,
by A traveller
Posted Sep. 12, 2024 on Expedia
The pools looked like they were never cleaned, the adult pool bar top had a bandaid on the counter in the same spot the whole week we were there, clearly they never clean it. The pools were so warm you couldn’t even cool off from the heat. There were so many bugs in the room from ants to cockroaches. I know it’s in the jungle but it’s just not for me. All of the buffets are open to the outdoors and not air conditioned so it was miserable to try and eat without sweating through your clothes. The alcohol is so watered down it took way too many drinks to even feel a buzz, it wasn’t worth it to even drink. I hated that there were no water bottles at the bars either.
Comment from Hotel Management
Sep. 13, 2024 by Quality Manager, Hotel Management
Thank you for taking the time to share your feedback with us.Our aim is always to provide an enjoyable and comfortable stay for our guests and we are saddened to read that your experience did not meet your expectations.On the other hand, we were very surprised to read your comments regarding cleanliness, with thorough cleaning being an absolute must for Iberostar. We are characterized by our immaculately clean hotels and we follow very strict protocols to ensure that all of our facilities meet the highest standards.Also, all pools are deep cleaned daily using certified, eco-friendly cleaning products. For future occasions, we strongly encourage you to contact a member of our staff in the event of finding any failure in this area so we can rectify the situation promptly and ensure your comfort.It is important to mention that our hotels in Mexico are free of single-use plastic in line with our Wave of Change movement, which focuses on reducing our impact on the environment. However, our guests can fill their water bottles at our Vero water stations. Our Vero Water has a high technology filtration system and it uses reverse osmosis to filter the water, we can assure you that our procedures comply with the highest standards. Once more thank you for your time.We would all be delighted to see you in the future at our hotel and hope that you had a pleasant journey home.Best regards,
by A traveller from Ridgefield
Posted Sep. 5, 2024 on Expedia
by A traveller from Smithfield
Posted Sep. 5, 2024 on Expedia
by A traveller
Posted Sep. 2, 2024 on Expedia
by A traveller
Posted Sep. 2, 2024 on Expedia
We really enjoyed our stay at Iberostar Túcan. Everyone was very attentive and friendly, the food was very good, entertainment was fresh and interesting every night. We enjoyed our short stay so much that we plan to come back for a longer stay in the Fall!
Comment from Hotel Management
Sep. 3, 2024 by Quality Manager, Hotel Management
It is always fabulous for us to receive such wonderful reviews like yours. We appreciate the time and effort taken to share this opinion of your holiday at Iberostar Waves Tucan. We have treated your description as a triumph and your comments confirm that we are on the right track with our numerous efforts and attention to detail.We, therefore want to express our gratitude again for your excellent review and will be delighted to welcome you back to one of our hotels in the near future.Best Regards,
by A traveller
Posted Sep. 1, 2024 on Expedia
Great place for vacation
Comment from Hotel Management
Sep. 3, 2024 by Quality Manager, Hotel Management
It has been a real pleasure to read this excellent review of your recent holiday with us at Iberostar Waves Tucan.The fact that we were able to exceed your expectations with our excellent standards in every area that characterize our company is of great importance to us.It is therefore very satisfying for us that you have kept us in your fondest memories and it would be wonderful to welcome you back again.Best Regards,
by A traveller
Posted Aug. 31, 2024 on Expedia
Staff in the restaurants are great. Overall a good place to relax
Comment from Hotel Management
Sep. 2, 2024 by Quality Manager, Hotel Management
It is always fabulous for us to receive such wonderful reviews like yours. We appreciate the time and effort taken to share this opinion of your holiday at Iberostar Waves Tucan. We have treated your description as a triumph and your comments confirm that we are on the right track with our numerous efforts and attention to detail.We will be delighted to welcome you back to one of our hotels in the near future.Best Regards,
by A traveller
Posted Aug. 26, 2024 on Expedia
Beautiful, large property in a gated community, amenities did not dissapoint.
Comment from Hotel Management
Aug. 29, 2024 by Quality Manager, Hotel Management
It has been really good to read that you had such a great time in our hospitality and we want to thank you for sharing your experience. Confirmation that we were able to provide you with such a wonderful holiday experience is extremely satisfying and we promise to continue working hard to achieve this every day. Once more, we thank you for writing and sharing this wonderful review of our hotel and we hope that we will be able to serve you again in the future.Best Regards,
