Ratings based on 604 Guest Reviews
Hear it directly from our travellers
4.1 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
If selecting this hotel bear in mind...
Posted Mar. 8, 2024 on HotelsI had a nice(ish) big room on the 1st floor with a balcony and a tiny bit of sea view. Unfortunately there were people eating smelly foods, children playing ball games, men smoking and coughing in the common areas and neighbouring balcony, which was really unpleasant. The hotel is centrally located and close to the beach. Very noisy area, expect loud music from nearby bars until past 2am every night. Budget hotel, which has clearly seen more splendours days. Breakfast is on another hotel not far, but small and long wait to get in. We ended up having breakfast at local coffee shops every day. The staff were very friendly though.
Comment from Hotel Management
Mar. 11, 2024 by Pablo Gerente de Reservas, Hotel Management
We appreciate your comment Daniela, we will take your words into account to improve the service, we hope to see you soon.
by A traveller
Posted Feb. 18, 2024 on Expedia
We arrive air conditioner need to be recharge, the last night we stayed the room was SUPER hot the air conditioner went out again… very uncomfortable night with no sleep at all…
Comment from Hotel Management
Feb. 24, 2024 by Pablo Gerente de Reservas, Hotel Management
We are sorry Yolanda that the stay was not to your liking, the air conditioning is now in working order, we look forward to seeing you on your next trip.
by A traveller
Posted Feb. 10, 2024 on Expedia
I had a great time there it was very nice and clean, staff were great and Emanuel at the receptionist was great and very helpful when ever i asked for anything in regards to anything thank you all
Comment from Hotel Management
Feb. 12, 2024 by Hotel Illusion, Hotel Management
We appreciate your comment and evaluation Mohammad, we look forward to seeing you on your next trip.
by A traveller
Great stay
Posted Feb. 5, 2024 on HotelsComment from Hotel Management
Feb. 6, 2024 by Hotel Illusion, Hotel Management
We appreciate your comment and evaluation Karen, we look forward to seeing you on your next trip.
by A traveller
Posted Jan. 18, 2024 on Expedia
Property needs upgrades, not as nice as in the pictures.
Looks ok, towels were not goid at all, they were very old and with stains
Comment from Hotel Management
Jan. 18, 2024 by Pablo Gerente de Reservas, Hotel Management
Sandra, we appreciate your comment and evaluation, the maintenance and linen team is now informed to renew the towels. We look forward to seeing you on your next trip.
by A traveller
Posted Jan. 17, 2024 on Hotels
Cats roam freely. You can hear them meowing. we had to book another room as the hot water was shut off for NYE and NYday. Free Breakfast is questionable
Comment from Hotel Management
Jan. 18, 2024 by Pablo Gerente de Reservas, Hotel Management
Chem we appreciate your evaluation and comment, we resolved the hot water issue that same day, we are looking to provide options for breakfast, we look forward to seeing you on your next trip
by A traveller
Posted Jan. 12, 2024 on Expedia
NEVER THIS HOTEL!!!
Comment from Hotel Management
Jan. 16, 2024 by Pablo Gerente de Reservas, Hotel Management
Gabriela lamentamos que la estancia no fuera de su agrado , le solicitamos se comunique con el hotel y así poder compensarla, muchas gracias
by A traveller
Posted Jan. 10, 2024 on Expedia
We arrived and they told us there were no blankets in the whole hotel. It was late at night and they simply had NO BLANKETS. The place was SO LOUD that our bed was jumping from the noise of Señor Frogs across the street. They then refused to give us refund. NEVER BOOK THIS ROOM
Comment from Hotel Management
Jan. 10, 2024 by Pablo Gerente de Reservas, Hotel Management
We are sorry Louisa that the stay was not to your liking, the maintenance team is aware of the inconveniences with the whites, we also decided to do something about the noise in the surroundings, we invite you to visit us on your next trip and check for yourself the improvements in the service.
by A traveller
Posted Jan. 5, 2024 on Hotels
Comment from Hotel Management
Jan. 8, 2024 by Hotel Illusion , Hotel Management
Gracias por su comentario Shelly, sin duda ayudará a mejorar el servicio! Que tengan un excelente dia!
by A traveller
Posted Jan. 2, 2024 on Expedia
The staff at the hotel desk was amazing even tho most didnt speak fluently english they used all technology available to understand and help accommodate our stay.
The area is beautiful plenty of shopping and amazing art and shows within walking distance local bars clubs and nightlife are everyday until early morning which is amazing I will return
Comment from Hotel Management
Feb. 6, 2024 by Hotel Illusion, Hotel Management
We appreciate your comment and evaluation Andrew, we look forward to seeing you on your next trip.
