Note fondée sur 101 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,6 Service et personnel
4,5 Confort de la chambre
4,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de joliette
Publié le 2 déc. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
23 déc. 2023 par Anahí Acosta / E-Concierge, Gestion de l’hôtel
Dera guest,On behalf of all of us at Impression Moxché by Secrets, thank you for your review and for choosing our resort for your Mexican getaway. We are happy to know that you had an amazing stay.Please allow us the opportunity to welcome you back again soon.Sincerely,
par un voyageur
Publié le 14 août 2024 sur Expedia
Great service and staff. Food was good. Horrible sales pitch but worth the $200 resort credit. Would definitely stay again.
Commentaires de Gestion de l’hôtel
15 août 2024 par Daniela Rodríguez E-Concierge, Gestion de l’hôtel
Dear Steven, Thank you for taking the time to provide feedback on your recent stay at our resort. We truly appreciate your review. We will share your comments with our sister company about the approach, to improve the experience. Our staff works hard to ensure every guest has a memorable experience. We can't wait to welcome you back to our beautiful property! See you soon!
par un voyageur
Publié le 14 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
15 août 2024 par Daniela Rodríguez E-Concierge, Gestion de l’hôtel
Dear Zolton, Thank you for taking the time to provide feedback on your recent stay at our resort. We truly appreciate your review. Our staff works hard to ensure every guest has a memorable experience. We can't wait to welcome you back to our beautiful property! See you soon!
par un voyageur
Publié le 13 août 2024 sur Expedia
Nice place to stay!
Commentaires de Gestion de l’hôtel
15 août 2024 par Daniela Rodríguez E-Concierge, Gestion de l’hôtel
Dear Vicente, Thank you for taking the time to provide feedback on your recent stay at our resort. We truly appreciate your review. Our staff works hard to ensure every guest has a memorable experience. We can't wait to welcome you back to our beautiful property! See you soon!
par un voyageur
Publié le 6 août 2024 sur Expedia
The resort was very nice and beautiful. Staff was very nice and butler service was excellent, very attentive.
Commentaires de Gestion de l’hôtel
7 août 2024 par Daniela Rodríguez E-Concierge, Gestion de l’hôtel
Dear Alisha, Thank you for taking the time to provide feedback on your recent stay at our resort. We truly appreciate your comments about the service and butler team. Our staff works hard to ensure every guest has a memorable experience. We can't wait to welcome you back to our beautiful property! See you soon!
par un voyageur
Publié le 31 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
12 août 2024 par Daniela Rodríguez E-Concierge, Gestion de l’hôtel
Dear Patrick, Thank you for taking the time to provide feedback on your recent stay at our resort. We truly appreciate your review. Our staff works hard to ensure every guest has a memorable experience. We can't wait to welcome you back to our beautiful property! See you soon!
par un voyageur
Publié le 30 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
6 août 2024 par Daniela Rodríguez E-Concierge, Gestion de l’hôtel
Dear Jitong, Thank you for taking the time to provide feedback on your recent stay at our resort. We truly appreciate your review. Our staff works hard to ensure every guest has a memorable experience. We can't wait to welcome you back to our beautiful property! See you soon!
par un voyageur
Publié le 29 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
19 août 2024 par Daniela Rodríguez E-Concierge, Gestion de l’hôtel
Dear Abel, Thank you for taking the time to provide feedback on your recent stay at our resort. Our staff works hard to ensure every guest has a memorable experience. We can't wait to welcome you back to our beautiful property! See you soon!
par un voyageur
Publié le 27 juill. 2024 sur Expedia
Great property. Overall very staff pool staff takes a while to get good or drink but overall great experience
Commentaires de Gestion de l’hôtel
6 août 2024 par Daniela Rodríguez E-Concierge, Gestion de l’hôtel
Dear Scott, Thank you for taking the time to provide feedback on your recent stay at our resort. We truly appreciate your comments. Our staff works hard to ensure every guest has a memorable experience. We can't wait to welcome you back to our beautiful property! See you soon!
par un voyageur
Publié le 23 juill. 2024 sur Expedia
While Hyatt mentioned that guests will be offered with multiple bottles of alcohols in their room, we were only offered a small bottle of Mezcal. Also, no check-in gifts were provided even though it was also on the list.
Commentaires de Gestion de l’hôtel
24 juill. 2024 par Daniela Rodríguez E-Concierge, Gestion de l’hôtel
Dear Lavielle, We appreciate your feedback regarding your recent stay with us. Our goal is to ensure every guest has a memorable experience. Please know that we take your feedback seriously and will address this with our team to prevent similar occurrences in the future. Please feel free to contact us directly if there is anything else we can do to assist you.Thank you for bringing this to our attention. We appreciate your understanding and hope to welcome you back soon.
