Note fondée sur 132 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,9 Propreté de la chambre
4,7 Service et personnel
5,0 Confort de la chambre
4,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 15 mars 2023 sur Expedia
Really beautiful
Commentaires de Gestion de l’hôtel
27 mars 2023 par Hotel Management, Gestion de l’hôtel
Dear Diane,Thank you for your review. We really do appreciate our guests taking the time to leave us feedback, and we love hearing about our guest’s experiences whilst staying with us.Sincerely,
par un voyageur
Publié le 13 mars 2023 sur Expedia
Commentaires de Gestion de l’hôtel
3 avr. 2023 par Hotel Management, Gestion de l’hôtel
Dear Alain-JacquesThank you for the great review of our hotel! we hope to see you again very soon. Sincerely,
par un voyageur de Doral
Publié le 19 oct. 2024 sur Expedia
I had THREE rooms booked, so I feel it's only fair to provide a follow-up to my August review—this one is even more necessary due to the deceitful practices of the so-called "Mexico Destination Club." DO NOT WASTE YOUR TIME OR MONEY. I originally purchased a voucher at Arte and was assured by the CDLP manager that after sitting through their dreadful "Destination Misinformation Talk" at CDLP, I wouldn’t have to endure it again for future bookings at Arte or Mexico. Surprise, surprise! The MEXICO DISHONEST DESTINATION CLUB "MDDC" didn't honor their word. Not only did I go through that miserable presentation for nothing, but now there’s also conveniently NO availability for the designated rooms for an entire year, conveniently until my voucher expires. SHAMEFUL! CDLP amazing resort reputation is being tainted by such practices. Kick the MDDC out!
Commentaires de Gestion de l’hôtel
25 oct. 2024 par Guest Services, Gestion de l’hôtel
Dear Yvette,We are puzzled, to say the least, after reading your impression of our services. First and foremost, we would like to emphasize that we believe there is always room for improvement, and the best way to guarantee we continue to enhance our services for our valuable guests is by listening to their thoughtful and honest feedback. All in all, it seems as we felt short in communicating our brand on an efficient manner to you and we deeply regret to know you didn’t depart with a true sense of our experiences. Should you consider visiting the Riviera Maya as a destination for your next vacation, we would be thrilled to reintroduce you to the high level of service that we are well known for. Sincerely,
par un voyageur
Publié le 18 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
19 oct. 2024 par Guest Services, Gestion de l’hôtel
Dear Lawrence,Thank you so much for your comments, we look forward to welcoming you again!Sincerely,
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Amazing experiences.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Guest Services, Gestion de l’hôtel
Dear Lawrence,Thank you for staying with us, looking forward to welcoming you again.Sincerely,
par un voyageur
Publié le 5 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
5 sept. 2024 par Guest Services Management, Gestion de l’hôtel
Estimada Viviana,Muchas gracias por su amable reseña, esperamos de todo corazón contar nuevamente con su visita.Atentamente,
par un voyageur
Publié le 4 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
5 sept. 2024 par Guest Services Management, Gestion de l’hôtel
Dear Robert,Thank you so much for your kind survey, we are looking forward to welcoming you again.Sincerely,
par un voyageur
Publié le 2 sept. 2024 sur Expedia
El servicio la calidad humana es insuperable
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Guest Services Management, Gestion de l’hôtel
Estimada Lilia,Muchas gracias por haberse hospedado con nosotros y por tan amable comentario, esperamos nuevamente contar con su visita.Atentamente,
par un voyageur de Redwood City
Publié le 24 août 2024 sur Expedia
Never again. It was my 2nd time staying at La Casa de La Playa, but we regret coming back. The terrace in each hotel room is small and stacked with fragile decorations. When I was getting out of the pool, I slipped and accidentally touched the edge of a small decoration piece, which then fell apart. My finger also got a cut. The hotel staff asked us what happened to the piece with a tough attitude, and then charged us $1414.35 USD, which seems much more than how much it actually costs. My partner and I were very upset.
Commentaires de Gestion de l’hôtel
25 août 2024 par Guest Services Management, Gestion de l’hôtel
Dear ZihaoWe are very sorry to hear about the incident you experienced during your stay with us. The safety and well-being of our guests are out top priorities, and as soon as we were informed by our security department of what happened. we contacted you to inquire about the incident and your condition and we offered you the paramedic assistance.Regarding the charges, please be assured that these were based on the hotel's standard damage handling policy, which is detailed in the registration card policies.we appreciate your understanding and kindly ask that you contact us so we can review you case in more detail. We want to ensure that your experience with us is always a positive one. Sincerely,
par un voyageur de Doral
Publié le 18 août 2024 sur Expedia
This was our second stay at CDLP. While they have removed some appreciated perks and special experiences, the butler service is even better than before. Kiyoshi and Guillermo were phenomenal as well as the bartenders and friendly faces at the restaurant. Having said that, BEWARE OF MEXICO DESTINATION CLUB. Even at CDLP they are deceptive beginning with salesperson all the way to the manager.
Commentaires de Gestion de l’hôtel
18 août 2024 par Guest Services Management, Gestion de l’hôtel
Dear Yvette ,First and foremost thank you for such a complete survey, our team works diligently in order to enhance each one of our beloved guests stay, moreover we really appreciate your kindly feedback in regards Mexico Destination Club, we will attend this matter directly, in the meantime we looking forward to welcoming you.Sincerely,
