Note fondée sur 12 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
3,3 Confort de la chambre
4,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 30 avr. 2024 sur Expedia
We enjoyed our apartment that we stayed in, but there was construction the whole time with unreliable start and stop times (directly next to the pool). The concierge service was lovely and super helpful as well, but their hours seemed to fluctuate a bit. We had also asked them to push the two twin beds together into a king and arrived to two twins.
Other than that, we really enjoyed the air conditioning, private balcony and rooftop hot tub, and the golf cart service to the Marena Beach Club on property. We felt very safe the whole time.
Commentaires de Gestion de l’hôtel
1 mai 2024 par Lumina Team, Gestion de l’hôtel
Dear Celeste;Thank you for sharing your experience with us. We're delighted that you enjoyed your stay in our apartment and appreciated the amenities such as the air conditioning, private balcony, rooftop hot tub, and the convenience of our golf cart service to the Marena Beach Club.We apologize for any inconvenience caused by the nearby construction. While we do advise guests about the ongoing construction before booking, we understand that the noise can still be disruptive, and we appreciate your understanding.We're glad to hear that you found our concierge service helpful, although we apologize for any inconsistencies in their hours and the oversight regarding your bed arrangement request. We'll address these issues internally to ensure a smoother experience for future guests.Your safety and comfort are of utmost importance to us, and we're pleased to hear that you felt secure throughout your stay.We appreciate your feedback and hope to have the opportunity to welcome you back for a more seamless experience in the future.
par un voyageur
Publié le 21 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
19 avr. 2024 par Lumina Team, Gestion de l’hôtel
Thank you for the five-star rating! We appreciate your support and hope to welcome you back soon!
par un voyageur
Avoid is a scam, theres construction
Publié le 27 févr. 2024 sur HotelsThe village at Corasol, managed by Lumina, Is a scam, the property is under construction, so you can’t use the pool, that is actually the only amenity actually available, the management is rude and keeps lying and we couldn’t move to another place the same price/category as is high season and most of the places we are used or we would be comfortable staying were booked. Avoid this place
Commentaires de Gestion de l’hôtel
19 avr. 2024 par Lumina Team, Gestion de l’hôtel
Dear Cristina;We're genuinely sorry to hear about your experience, and we apologize for any inconvenience caused during your stay. While Corasol is indeed undergoing expansion, The Village, where your reservation was, is fully completed along with its amenities, including the pool, rooftop, and gym. We understand your frustration and appreciate your feedback. We strive to provide exceptional service and have taken your comments seriously. We did have a conversation with you about this, and while we offered a discount as a gesture, we're sorry it didn't meet your expectations. Your satisfaction is important to us, and we'll continue to work hard to ensure a positive experience for all our guests. Thank you for bringing your concerns to our attention.
par un voyageur
Publié le 23 févr. 2024 sur Expedia
Very nice stay. Highly recommend
Commentaires de Gestion de l’hôtel
19 avr. 2024 par Lumina Team, Gestion de l’hôtel
Hey Yuxin,Thank you for the kind words! We're delighted you enjoyed your stay with us. Hope to welcome you back soon!
par un voyageur
Publié le 6 févr. 2024 sur Expedia
Excelente estancia. Ya me he hospedado varias veces los departamentos están espectaculares, acondicionados con todo. Listo para tu estancia playa a 3min. Alberca, jacuzzi en exterior, minigolf nocturno. Todo espectacular
par un voyageur
Publié le 7 déc. 2023 sur Expedia
De nuevo, experiencia un poco rara ya que la comunicación no fue la mejor. Pero en general super bien. Muy tranquilo, si hay ruido pero hasta eso la construcción no empieza muy temprano.
Todo bastante bien!
par un voyageur
Publié le 28 mai 2023
Brand new beautiful, quiet property on a golf course and near beach. No high pressure sales or relentless vendors nearby. Very serene, relaxing atmosphere.
Great home base while discovering nearby ecological/historical sites, golfing, trips to the beach, etc.
However, due to the newness, be aware there are no nearby restaurants. There is however a full size kitchen. Staff were extremely friendly and helpful. Need either own car or taxi service. Taxi service was quick and reliable usually arriving in 5 minutes or less once concierge made request.
par un voyageur
Publié le 1 mai 2023 sur Hotels
par un voyageur
Would stay there again!
Publié le 6 avr. 2023 sur HotelsThe property was beautiful. Beds were comfortable. Place was clean. Price was good. I would totally stay there again!
A few things to know... CONS:
Yard maintenance is done EARLY in the morning. Woke up every morning between 6-6:30 due to their blowers, mowers, etc. Can hear cars from the room. Though not many.
Shower head in primary shower (I didn't use any of the other 2 showers) didn't have a powerful water flow. It was pleasant but I have long thick hair and it took a long time to get the shampoo out.
We had to email to get the wifi. Would have been nice to have just had that in the apartment wanting for us.
There is no tv in the common area. Only in the primary bedroom and we couldn't figure out how to get everything working so we ended up not using it. Some printed instructions would have been nice.
There were no garbage bags or instructions on what to do with the garbage once the can was full.
The safe in the primary closet was broken. We ended up using the one in one of the other rooms.
The worst part of the stay was a funky smell that was only in the kitchen area of the apartment. It was like it was coming through the air vent in the kitchen. Thankfully it lingered there and didn't permeate the rest of the apartment.
PROS:
The house was nicely done and felt like home.
The private hot tub was a plus although it wasn't filled with water until the 2nd day of our stay.
We felt very safe and like that there was a concierge 24/7
par un voyageur
Publié le 27 févr. 2023 sur Expedia
Excelente lugar para descansar si te gusta el golf debes quedarte ahí ya que el lugar se encuentra en medio de un campo de golf. La atención desde antes de llagar por el Concierge es súper atenta y un servicio excelente siempre pendiente de todo
