Note fondée sur 9 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Wilmington, NC USA
Property is good, Vacasa not so much
Publié le 19 déc. 2023 sur HomeAwayWe had multiple issues from day one with the profusely leaking, a shower that dripped loudly 24/7, one unusable shower and then storm shutters banging against the windows for several nights. Vacasa manages this unit and didn’t really try to get anyone there to help for 4 days and they didn’t show up when they said they would. On day 5 we told them to forget it. All guests left early.
Commentaires de Gestion de l’hôtel
19 déc. 2023 par VrboOwner, Gestion de l’hôtel
Thank you for taking the time to share your valuable feedback, Karen. We sincerely apologize for the maintenance issues you had and, most of all, for the lack of communication from us. Please know that this is not the typical standard our guests can expect, and when issues occur, we make every effort to resolve them quickly and efficiently. Our local operations manager is aware of all your concerns, and we will follow up to ensure that all your concerns will be resolved. We hope that the compensation provided shows our willingness to make things right. We hope to have the opportunity to better serve you in the future.
par un voyageur
All the bed linen smelled musty, and they felt wet as if they left them in washer.
Publié le 29 oct. 2023 sur HomeAwayThe room was spacious and everything we needed was available for use. The only thing I was very disappointed was the bed linen, they all smelled musty as if they left them in the washer for days then dried.
par un voyageur
Best
Publié le 21 mars 2023 sur HomeAwayWe like this small resort best in llayacar
par un voyageur
Wonderful family friendly stay
Publié le 6 mars 2023 sur HomeAwayWe loved this property! It was very clean and spacious with plenty of room for all of us, noisy children and adults who required more quiet. The kitchen was great. The only thing that was missing was a functional dishwasher and we could’ve use some more dish towels. Other than that it was wonderful and the whole resort was very friendly and fun.
Commentaires de Gestion de l’hôtel
21 juin 2023 par VrboOwner, Gestion de l’hôtel
Alice, thank you for sharing your feedback, we're delighted that our home was a good fit for your party and that you enjoyed your stay! That said, we're sorry the dishwasher was not working properly and our local manager assured us that it has been repaired. We truly enjoyed having you as our guest and we hope to host you again.
par un voyageur
Best beach!
Publié le 22 janv. 2023 sur HomeAwayGreat experience! Loved the condo and the resort.
par un voyageur
Sunset Fisherman's- All you could want
Publié le 31 mars 2022 sur HomeAwayWe stayed here for spring break and were a family group of 7 with ages ranging form my 13 year old daughter to my 70 year old parents. First the location is great and secure, the scenery is awesome and the staff is absolutely amazing. The Condo is extremely comfy and has many amenities. We tend to buy food and cook most of our meals at home to safe some money for when we do go out and this place had everything we needed. Also the beds are really comfy which is a key point for us. As with anytime you go to a rental especially international, there may be some issues. We had one of the Air-co units freak out and the dishwasher was not working right while we were there. The property manager and repair team was super quick to respond and communicate extremely well to keep us informed of what was going on. We honestly do not stress about things like this when we travel although I know for some groups this could really mess with their calm. For us the fact that the Managment and repair team responded so professionally and quickly was all we needed. We totally loved this location and would go back in a heart beat. Also it was fun having the bar right at the pool, the ocean is beautiful and the food at the restaurant is great. We really liked the Buffet style breakfast. Lots of the staff do not speak much English which again does not bother us and we view it and we are visiting a Spanish speaking country so that is on us a bit, but they give 110 % to all the patrons so be patient and it will all work out.
par un voyageur
great place
Publié le 19 nov. 2021 sur HomeAwayplace was excellent only problem was at check in didn't have lock code but staff was very helpful management never emailed it with payment conformation it took about an hour to check in already planning to return
par un voyageur de Mesa
Disappointing Facility
Publié le 29 juill. 2021 sur HomeAwayNot worth the $$$ per week. Really bad wi-fi, only supplied 1 towel per person for the week, no kitchen towels, smelly bedroom, poor lounge chairs, no laundry service, dirty floors...nice view of the pool area and an easy walk to shopping area (around a mile). It was worth being with the family, but this condo was not worth the money. I've stayed in over 20 VRBO's. I will not repeat a stay here.
Commentaires de Gestion de l’hôtel
21 juin 2023 par VrboOwner, Gestion de l’hôtel
Hi Tim. Thank you so much for your feedback. We had the internet inspected after your departure and it is working properly. Please note, It works fine, the WiFi is not a fiber-optic service. It is the only service available in the area with a speed of 10 Mbps. We do not replenish towels throughout the stay since this is not a hotel, however, we do provide a washer and dryer for our guests to use when it's time to have clean towels. We apologize for the disappointment regarding the lounge chairs. The lounge chairs are part of the resort complex, which is managed by an HOA, not Vacasa. We will pass along your comments to them so they are aware of your suggestion. Thank you for letting us know about this.
par un voyageur
Great location
Publié le 6 févr. 2020 sur HomeAwayNice place. I would rent again. TV description too vague. It was dvd only. It should say no cable.