Ratings based on 1,477 Guest Reviews
Hear it directly from our travellers
4.2 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Dec. 15, 2024
by A traveller
Posted Nov. 26, 2024
Comment from Hotel Management
Nov. 27, 2024 by Ocean Riviera Paradise , Hotel Management
Dear Tavi, We truly appreciate you taking the time to share your experience with us. Your feedback is invaluable, and it’s wonderful to know that we met your expectations in most aspects of your stay. We would be delighted to hear more details about your visit and how we can enhance your next stay to make it even more memorable. We look forward to welcoming you again for an even more exceptional experience. Guest Experience Specialist
by A traveller
Posted Nov. 25, 2024
Compared to all other resorts I’ve stayed at staff was not meeting exceptional service I’m used to while being in Mexico . Service and staff was ok. Did not make me and my group felt welcome like we’re use to
Comment from Hotel Management
Nov. 26, 2024 by Ocean Riviera Paradise , Hotel Management
Dear Tavi, Thank you for sharing your thoughts about your recent stay. We sincerely regret that your experience did not meet the high standards of service you have come to expect in Mexico. Ensuring our guests feel warmly welcomed and cared for is one of our top priorities, and we are truly sorry we fell short in this regard during your visit. Your feedback is invaluable and will be shared with our team to ensure we enhance the quality of our service and hospitality. We genuinely hope for the opportunity to welcome you back in the future and provide the exceptional experience you deserve. Guest Experience Specialist
by A traveller
Posted Sep. 19, 2024 on Expedia
by A traveller
Posted Sep. 17, 2024 on Expedia
The facility and the faculty were very nice but the food is not worth it. We were pretty disappointed with the food.
Comment from Hotel Management
Sep. 18, 2024 by Ocean Riviera Paradise, Hotel Management
Dear Becky,Thank you for taking the time to share your feedback. We are pleased to hear that you found our facilities and staff to be very nice. However, we regret to learn that our food did not meet your expectations.Your comments are invaluable to us as we strive to enhance every aspect of our guests' experiences. We will address your concerns with our culinary team to ensure improvements are made.We hope you will consider staying with us again in the future, and we look forward to the opportunity to provide you with a more satisfying dining experience.Guest Experience Specialist
by A traveller
Posted Sep. 17, 2024 on Expedia
Comment from Hotel Management
Sep. 18, 2024 by Ocean Riviera Paradise, Hotel Management
Dear Andrenne,Thank you so much for your generous 5 out of 5 rating. We are thrilled to hear that you had a wonderful experience at Ocean Riviera Paradise. Your feedback is immensely appreciated and helps us continue to provide exceptional service.We look forward to the pleasure of welcoming you back in the future. If there is anything more we can do for you, please let us know.Guest Experience Specialist
by A traveller
Posted Sep. 17, 2024 on Expedia
We had an amazing stay at the Ocean Riviera Paradise. This was our honeymoon trip and it was perfect. We got the privilege package which made our stay so much better. Our Butler Hugo, was always extremely helpful and kind. He helped us with dinner reservations and sent messages to us everyday making sure everything was good and if we needed anything. Anyone planning on going on a trip here I encourage you to do the privilege package as it makes the vacation so much better!
Comment from Hotel Management
Sep. 18, 2024 by Ocean Riviera Paradise, Hotel Management
Dear Garrett,Thank you very much for your wonderful review and for choosing Ocean Riviera Paradise for your honeymoon. We are delighted to hear that your stay was perfect and that the Privilege package enhanced your experience.We truly appreciate your kind words about our Butler, Hugo. It is fantastic to know that his assistance and attentiveness contributed to making your trip memorable. Your recommendation of the Privilege package is greatly valued, and we are grateful for your positive feedback.We look forward to welcoming you back in the future and wish you all the best.Guest Experience Specialist
by A traveller from Pinehill
Posted Sep. 16, 2024 on Expedia
Absolutely great property!!
Comment from Hotel Management
Sep. 17, 2024 by Ocean Riviera Paradise, Hotel Management
Dear Claude,Thank you so much for your wonderful feedback! We are thrilled to hear that you found our property to be absolutely great. Your positive comments are greatly appreciated and will be shared with our team.We look forward to welcoming you back in the future and providing you with another outstanding experience. If there’s anything specific you would like to see or need during your next visit, please let us know.
by A traveller
Posted Sep. 14, 2024 on Expedia
The property itself was wonderful! The amenities were great and the food was good. My only complaint is with the room. We got the suite with the hot tub on the private roof. The room was old, run down and broken. There was a table with 1 chair. The drawer in the closet was literally falling apart. The paint was peeling and I’m sure I saw mold in the closet. The hot tub was definitely not cleaned before our stay.
One more thing, we got room service one night and then wanted dessert and tried to order again and they said we had to pay for the second order. Even though this was all inclusive.
Overall the good outweighed the bad because the resort itself was great for the price. The room was disappointing.
Comment from Hotel Management
Sep. 15, 2024 by Ocean Riviera Paradise, Hotel Management
Dear Angela Carol,Thank you for your feedback. We are pleased to hear that you enjoyed the property, amenities, and food. We apologize for the issues you experienced with the room and appreciate you bringing this to our attention.Regarding room service, please note that it is complimentary until 10 p.m., after which there is an additional charge. We regret any confusion this may have caused.We are glad that the overall resort experience was positive and look forward to the opportunity to welcome you back for a more enjoyable stay in the future.Guest Experience Specialist
by A traveller
Posted Sep. 14, 2024 on Expedia
Exceeded our expectations, we will come back for sure.
Comment from Hotel Management
Sep. 15, 2024 by Ocean Riviera Paradise, Hotel Management
Dear José,Thank you for your wonderful feedback. We are thrilled to hear that your experience with us exceeded your expectations. It's fantastic to know that our team made such a positive impression on you.We eagerly await your return and are committed to ensuring that your next stay is just as exceptional.Guest Experience Specialist
