Note fondée sur 51 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,9 Propreté de la chambre
4,9 Service et personnel
5,0 Confort de la chambre
4,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 13 oct. 2024 sur Expedia
My wife and I just returned tonight from a 3 night stay for our 6th anniversary. I could never say enough how wonderful the bungalows were, how amazing the staff was (shout out to Aimee and Fernando!!!). Our stay was absolutely perfect, the food was amazing and the views are legitimately paradise.
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Chief the village , Gestion de l’hôtel
Dear Charles,Thank you so much for taking the time to share your wonderful experience with us! It was an absolute honor to have you and your wife celebrate such a special occasion at our bungalows.We are thrilled to know that everything—from the stunning views to the food—exceeded your expectations. Your kind words about our team, especially Aimee and Fernando, mean the world to us. I’ll make sure they receive your heartfelt recognition, as they take great pride in creating memorable stays for our guests.Knowing that your 6th-anniversary celebration was “absolutely perfect” brings us immense joy. We would love to welcome you back for more moments of joy and relaxation—perhaps for another anniversary or whenever you're ready for a return to paradise!Please don’t hesitate to reach out if we can assist with future stays or if there is anything else we can do for you.Warm regards,
par un voyageur
Publié le 12 oct. 2024 sur Expedia
We booked elite bungalows on the water and yet four of the 10 ocean facing bungalow rooms have an ugly water barrier in front of ocean. It’s disappointing and also as it is misleading from photos on the hotel website. We were moved two rooms away yet it’s imperative the hotel needs to inform the consumer in advance to spending $1,800 a night! Staff is excellent but in no way can I recommend this property
Commentaires de Gestion de l’hôtel
13 oct. 2024 par Palafitos Overwater Bungalows, Gestion de l’hôtel
Dear Sheila, We sincerely apologize for the inconvenience you experienced during your stay with us. Your feedback regarding the view from the elite bungalows is duly noted, and we will make sure to address this matter with our team. We appreciate your kind words about our staff's service. Rest assured, we will take steps to enhance the transparency of our room descriptions to avoid any future misunderstandings. We value your feedback and hope to have the opportunity to welcome you back for an improved experience. Warm regards, Hotel Palafitos Overwater Bungalows
par un voyageur
Publié le 11 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
12 oct. 2024 par Palafitos Overwater Bungalows, Gestion de l’hôtel
Dear Manuel, thank you for your positive rating. We are delighted to hear about your experience. Looking forward to welcoming you back soon. Best regards, Hotel Palafitos Overwater Bungalows.
par un voyageur
Publié le 3 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Hotel Manager, Gestion de l’hôtel
"Thank you for staying here! Your feedback is very important to us."
par un voyageur
Publié le 28 sept. 2024 sur Hotels
WOW What an absolutely exceptional experience. The bungalows are luxurious and filled with peekaboo windows to the water below. The private balcony and pools are the cherry on top; if we were at the room I was in the pool. The outdoor shower and Jacuzzi tub make for the best bathing experiences. The service is absolutely top notch, our butlers Janet and Pilar went above and beyond to make sure our stay was as comfortable as possible. The Palafitos restaurant is a dining experience like no other. The multi course meals are works of art and if you are lucky enough to eat during a themed night, it is an experience you will literally never forget. The views are incredible and all amenities are easily accessible and readily available. You will absolutely not regret booking here, I cannot recommend this hotel higher. Before the end of our stay we were already planning our next stay here.
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Chief the village , Gestion de l’hôtel
It’s wonderful to read about your experience at Palafitos! We’re thrilled that you enjoyed every detail, from the breathtaking views to the comfort of our bungalows, with those peekaboo windows to the water and the relaxing spaces like the private pool, outdoor shower, and Jacuzzi. We're also glad to hear that Janet and Pilar made your stay even more special with their dedicated service.We’re delighted that the dining experience at Palafitos Restaurant, especially during the themed nights, was so memorable for you. We can’t wait to welcome you back to create even more unforgettable moments. Thank you for your kind words and warm recommendation!
par un voyageur
Publié le 28 sept. 2024 sur Expedia
Los bungalows están muy lindos , mucha tranquilidad,muy limpio todo, el personal muy atentos y serviciales , pienso que la calidad de la comida para el precio que pagamos debería de estar a otro nivel.
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Chief the village , Gestion de l’hôtel
Estimada Magalys,Muchas gracias por tomarte el tiempo de compartir tu experiencia con nosotros. Nos alegra saber que disfrutaste de la tranquilidad y belleza de los bungalows, y que la atención y servicio de nuestro equipo hicieron tu estancia más agradable.Agradecemos también tus observaciones sobre la calidad de la comida. Tus comentarios son muy valiosos para nosotros, y los tomaremos en cuenta mientras seguimos trabajando para mejorar y ofrecer una experiencia aún mejor.Esperamos tener el placer de darte la bienvenida nuevamente en el futuro.Saludos cordiales,
par un voyageur
Publié le 27 sept. 2024 sur Expedia
We had an amazing experience at the Palafitos. Everything and everyone exceeded our expectations. From the bellboy Alberto to our butlers Enrique and Fernando, they were all fantastic! Their service and constant attention was outstanding. The food was amazing and very well presented. The rooms unforgettable. I loved all of it. We had our own pool and beach. We were celebrating our 15 wedding anniversary and they made it very special. We had a private heart dinner by the beach and it was beautiful. We really enjoyed our stay. It was very romantic. Highly recommended for couples.
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Chief the village , Gestion de l’hôtel
Thank you so much for your wonderful feedback! We are thrilled to hear that your stay at the Palafitos exceeded your expectations and that every aspect of your experience, from our team members like Alberto, Enrique, and Fernando to the dining and accommodations, made your 15th wedding anniversary truly special.It warms our hearts to know that you found the Heart Dinner by the beach romantic and memorable. We strive to create unforgettable moments for our guests, and it’s incredibly rewarding to hear we succeeded in making your celebration one to remember.We sincerely appreciate your recommendation and look forward to welcoming you back to Palafitos for many more special occasions in the future.
par un voyageur
Publié le 20 sept. 2024 sur Expedia
It has been an exceptional stay
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Palafitos Overwater Bungalows, Gestion de l’hôtel
Dear Carlos, Thank you for your wonderful feedback!
par un voyageur
Beautiful, great staff/service
Publié le 19 sept. 2024 sur HotelsBeautiful resort with great service. Our Butlers Samantha and William made sure we had everything we needed for a relaxing vacation. Shout out to the sommelier Miguel for giving advice on tequila and wine during our stay. There isn't much to do on the resort but if you want a relaxing stay Palafitos has it.
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Palafitos Overwater Bungalows, Gestion de l’hôtel
Dear Jaman, Thank you for your kind words and positive feedback. We are delighted to hear that you enjoyed the beautiful resort and exceptional service provided by our staff, especially Samantha, William, and Miguel. At Hotel Palafitos Overwater Bungalows, we strive to offer a serene and relaxing environment for our guests. We appreciate your recognition and look forward to welcoming you back for another rejuvenating stay. Best regards,
par un voyageur
Publié le 10 sept. 2024 sur Expedia
Very beautiful, excellent friendly staff, great food, very clean, very quiet, very safe.
Do not fall for the "sales consultation". Total waste of time and rip off. Stay clear no matter what they offer you.
Other than that very bad "sales" experience, the stay was wonderful. Don't feel bad to tell them no!
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Chief the village , Gestion de l’hôtel
Dear PerryThank you very much for your feedback, We are delighted to hear that you enjoyed the service provided by our team, the quality of the food, and the peaceful and safe atmosphere of our property. We regret to learn that the sales consultation did not meet your expectations and truly appreciate your comments. Please know that your comfort and satisfaction are our utmost priority, and we continuously work to enhance all aspects of the guest experience. We would be honored to welcome you back in the future. Thank you for choosing to stay with us.
