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Paradisus Playa del Carmen – Riviera Maya - All Inclusive

5.0 star property
5-star beachfront property near Quinta Avenida

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Photo gallery for Paradisus Playa del Carmen – Riviera Maya - All Inclusive

5 outdoor pools, pool umbrellas, sun loungers
Exterior
Restaurant
Restaurant
5 outdoor pools, pool umbrellas, sun loungers

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Hot tub

Explore the area

Map
5ª Avenida, Playa del Carmen, Playa del Carmen, QROO, 77719
  • Mamitas Beach
    ‪5 min drive‬
  • Quinta Avenida
    ‪6 min drive‬
  • Playa del Carmen Main Beach
    ‪9 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪44 min drive‬

Room options

View all photos for Family Concierge Junior Suite SwimUp

Family Concierge Junior Suite SwimUp

Family Concierge Junior Suite SwimUp

  • 58 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Family Concierge Suite SwimUp

Premium bedding, down comforters, minibar, in-room safe

Family Concierge Suite SwimUp

  • 78 sq m
  • Sleeps 5
  • 2 Double Beds

View all photos for Master Suite Nature View

Premium bedding, down comforters, minibar, in-room safe

Master Suite Nature View

  • 106 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Family Concierge Master Suite SwimUp

Premium bedding, down comforters, minibar, in-room safe

Family Concierge Master Suite SwimUp

  • 106 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite (Nature View)

Premium bedding, down comforters, minibar, in-room safe

Junior Suite (Nature View)

  • 63 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Concierge Suite Nature View

Premium bedding, down comforters, minibar, in-room safe

Family Concierge Suite Nature View

  • 78 sq m
  • Sleeps 5
  • 2 Double Beds

View all photos for Roulette Room Playa del Carmen or La Perla

Premium bedding, down comforters, minibar, in-room safe

Roulette Room Playa del Carmen or La Perla

  • 58 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Family Concierge Junior Suite Nature View

Family Concierge Junior Suite Nature View

Family Concierge Junior Suite Nature View

  • 58 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Two Bedroom Master Suite

Premium bedding, down comforters, minibar, in-room safe

Two Bedroom Master Suite

  • 184 sq m
  • Sleeps 10
  • 1 Double Bed and 1 King Bed

View all photos for Family Concierge Master Suite Nature View

Family Concierge Master Suite Nature View | View from room

Family Concierge Master Suite Nature View

  • 106 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Nature View)

Premium bedding, down comforters, minibar, in-room safe

Suite (Nature View)

  • 78 sq m
  • Sleeps 5
  • 2 Double Beds

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About the area

Playa del Carmen

On the beach.Your stay at this Luis Donaldo Colosio property places you within 3 miles (5 km) of Quinta Avenida and Quinta Alegría Shopping Mall. Also within 9 miles (15 km) are Río Secreto and Xplor Theme Park.

What's nearby

  • Punta Esmeralda Beach - 12 min walk - 0.7 km
  • Mamitas Beach - 5 min drive - 3.4 km
  • Quinta Avenida - 6 min drive - 3.5 km
  • Quinta Alegría Shopping Mall - 6 min drive - 3.9 km
  • Playa del Carmen Main Beach - 9 min drive - 2.3 km

Getting around

  • Cancun Intl. Airport (CUN) - 44 min drive

Restaurants

  • ‪Naos - ‬1 min drive
  • ‪Illy Cafe - ‬3 min walk
  • ‪Hadar - ‬1 min drive
  • ‪Crisol - ‬4 min drive
  • ‪Capella - ‬3 min walk

About this property

Paradisus Playa del Carmen – Riviera Maya - All Inclusive

5-star beachfront property near Quinta Avenida
Paradisus Playa del Carmen – Riviera Maya - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

As a guest of Paradisus Playa del Carmen – Riviera Maya - All Inclusive, you'll find a full-service spa, a complimentary water park, and 5 outdoor swimming pools. There are 13 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 16 bars/lounges, a beach bar, and a swim-up bar. Public spaces have free WiFi.

Business amenities include a business center and meeting rooms. Event space at this property measures 25005 square feet (2323 square meters) and includes a conference center. A children's pool, a health club, and a hot tub are also featured at the luxury Paradisus Playa del Carmen – Riviera Maya - All Inclusive. Self parking is free.

This 5-star Playa del Carmen property is smoke free.

  • 488 guestrooms or units
  • 3 levels
  • 8 buildings
  • 13 dining venues
  • 16 bars or lounges
  • Meeting rooms
  • 25005 sq ft of conference space
  • 2323 sq m of conference space
  • Built in 2011
  • Deli
  • Kid's club (free)
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar on the beach
  • Swim-up bar
Paradisus Playa del Carmen – Riviera Maya - All Inclusive offers 488 air-conditioned accommodations, which are accessible via exterior corridors and feature DVD players and minibars. Beds feature down comforters and premium bedding. 50-inch flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers with rainfall showerheads, slippers, designer toiletries, and complimentary toiletries.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include hair dryers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

Guests can indulge in a pampering treatment at the property's full-service spa, Yhi Spa. Services include facials, body wraps, body scrubs, and body treatments. The spa is open daily.

Languages

English, Spanish

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Property amenities

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Children's toys
  • DVD player
  • Free children's club
  • Free water park access
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • 13 restaurants
  • 16 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 5 outdoor pools
  • Arcade/game room
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Health club
  • Hot tub
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • TV in common areas
  • Waterslide
  • Yoga classes

Accessibility

  • Elevator

Room amenities

Entertainment

  • 50-inch flat-screen TV with cable channels
  • DVD player

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Slippers
  • Towels provided

Food and drink

  • Limited room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
An early check-in fee will be charged
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: MXN 34 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). This property accepts Visa, Mastercard, and American Express. Cash is not accepted. 

We should mention

  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Paradisus Playa del Carmen – Riviera Maya - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 604 out of 1003 reviews
Rating 8 - Good. 216 out of 1003 reviews
Rating 6 - Okay. 96 out of 1003 reviews
Rating 4 - Poor. 43 out of 1003 reviews
Rating 2 - Terrible. 44 out of 1003 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Vlad D

Liked: Cleanliness
Stayed 5 nights in Dec 2024

10/10 Excellent

Steven

Stayed 9 nights in Dec 2024

10/10 Excellent

Linda, Okanagan Falls

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was terrific. the only feedback I would give is the family-side restaurants are very, very, very noisy. Add some plants, curtains, cushions, ceiling tiles, table separators to quiet the noise. Also please, please, please post signs do not feed the fish. We saw people feeding them ice cream.? and a dead fish one day.
Stayed 7 nights in Dec 2024

10/10 Excellent

Angelika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach is super nice and the restaurants are all good. Highly recommend this place
Stayed 6 nights in Dec 2024

10/10 Excellent

Ziad

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and staff and facilities
Stayed 2 nights in Dec 2024

8/10 Good

CHRIS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We found the restaurants were all very noisy. Even on the adult side. Acoustics very poor. Staff and service all excellent, friendly, and professional.
Stayed 7 nights in Dec 2024

10/10 Excellent

Lindsey Ann

Stayed 7 nights in Nov 2024

10/10 Excellent

Peter, Vancouver

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just got home 2 days ago and writing this LONG review is my way of saying don’t want the vacation to end. We stayed here as a family of 4 (4.5 & 7) for 5 nights. We booked through Expedia 7 months ahead, nature view suite without family concierge. Here is our experience and how we feel about this AI resort. Prearrival: About one week prior to our stay, Paradisus sent us a welcome message and pre arrival form through Expedia and a concierge messaged us to welcome us. We asked for restaurant reservations and they were arranged. Arrival: We got to the resort around 10:30am. There is no room available that early but we could leave our luggage and enjoy all the resort amenities, food, pools, kids club and restaurants. Our son had gotten really sick on the plane ride there. He took a long nap in the check-in lobby area with my husband. Edwardo from the guest service took our phone number so he could let us know when our room would be ready. He also sent us the weekly activity through WhatsApp. They checked on us multiple times to see if my son was ok and apologized for couldn’t get the room ready sooner for us. We got our room around 2pm. This whole time my daughter and I walked around the resort and enjoyed our fresh coconut, tacos at Blue Agave and small treats from the check in lobby. Room: We booked a garden view suite, they gave us a pool view suite. It made no difference to us. I think they did that bc a pool view room was ready sooner. They were ready to send the sick kid
Stayed 5 nights in Dec 2024

10/10 Excellent

Tyrha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was exceptionally friendly and went out of their way to make sure every detail was perfect. The room was beautiful, clean, and offered stunning views. I particularly enjoyed the benefits of the family concierge and our personal representative was amazing. I also loved the on-site amenities, especially the pool and spa. They also had events and activities for the little ones to enjoy such as live shows and games. They also had a place for parents to drop off their kids which was awesome. They do activities with them and actually take them around the resort to engage in various activities and attend events. I would definitely return to Paradisus on my next visit—I can’t recommend it enough!
Stayed 6 nights in Dec 2024

6/10 Okay

Morgan Cameron

Stayed 7 nights in Dec 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

10/10 Excellent

Allison Olga

Stayed 8 nights in Nov 2024

10/10 Excellent

Nataliya V

Stayed 8 nights in Nov 2024

10/10 Excellent

Nolan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was always something going on that was interesting, they carved up a whole tuna in the front lobby for dinner. It was awesome to watch.
Stayed 8 nights in Nov 2024

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
I loved everything here but the food was okay I only liked the hibachi food
Stayed 4 nights in Nov 2024

10/10 Excellent

Olga

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, long beach and helpful staff.
Stayed 7 nights in Nov 2024

4/10 Poor

YOUNG SAM, Palisades Park

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 3 nights in Nov 2024

6/10 Okay

Juan

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Nov 2024

10/10 Excellent

Elena

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good property. Good for families with kids.
Stayed 6 nights in Nov 2024

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second time back to Paradisus Playa Del Carmen. It's a really amazing family friendly resort that just really works for our family. We get the master suite and love the huge room. The restaurants are great, the pools are wonderful and the staff if amazing. We like to make our way around the resort during the day and get in a little beach time, pool time and sometimes the amazing water park. It's a real luxury experience at a family friendly laid back resort for a reasonable price. I highly recommend. We will be back again next year.
Stayed 6 nights in Nov 2024

10/10 Excellent

Elka, Toronto

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place! The hotel was clean, good food choices, big hotel rooms, and very friendly staff. The waterpark and kids club were a lot of fun.
Stayed 7 nights in Nov 2024

10/10 Excellent

Dmitry, Holland

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Compact, walkable hotel. 2-4 minute walk to anywhere on the property. The beach was great, wonderful waterpark for kids to play. Variety of restaurants with good food, availability and service. The buffet had somewhat of a limited selection, but the food was well made and buffet food variety is not a priority for me. The dinners at the restaurants were great.
Stayed 4 nights in Nov 2024

10/10 Excellent

Zaraan, Boalsburg

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort with great variety of food & drinks. Would love to come back definitely
Stayed 5 nights in Nov 2024

10/10 Excellent

Karen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We received an upgraded room and it was beautiful, it had a bedroom, so it made it convenient as i get up earlier than my wife.The staff was incredible, very friendly and drink service was incredible. The restaurant food was really good but buffet was underwhelming, and it was difficult to get a decent reservation time. Beachside drinks were limited and I was told my bracelet wasnt good one day, so a waitress had to serve us from the main building which was a long walk away. We went with our grandkids, I am 61 and had a ball in the kids waterpark. Overall very satisfied, better buffet, Better beach bar with snacks would be a big bonus.
Stayed 5 nights in Nov 2024