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Sandos Playacar All Inclusive

4.0 star property
4-star beachfront property near Playa del Carmen Maritime Terminal

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Photo gallery for Sandos Playacar All Inclusive

Aerial view
Exterior
Family dining
Jr. Suite Riviera with Jacuzzi
Reception

Reviews

7.4 out of 10
Good

Popular amenities

  • All-inclusive
  • Hot tub
  • Bar
  • Room service

Explore the area

Map
Paseo Xaman-Ha, Mza. 1, Lote 1 Fracc. Playacar, Playa del Carmen, QROO, 77710
  • Playacar Golf Club
    ‪5 min drive‬
  • Quinta Avenida
    ‪7 min drive‬
  • Playa del Carmen Maritime Terminal
    ‪7 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪255 min drive‬

Room options

View all photos for Jr Suite Hacienda

Jr Suite Hacienda | Living room

Jr Suite Hacienda

  • 36 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed

View all photos for Hacienda One Bedroom Suite

Free minibar, in-room safe, desk, laptop workspace

Hacienda One Bedroom Suite

  • 73 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Select Superior Adults Only

Free minibar, in-room safe, desk, laptop workspace

Select Superior Adults Only

  • 31 sq m
  • Sleeps 2
  • 2 Queen Beds OR 1 King Bed

View all photos for Select Ocean Front Adults only

Select Ocean Front Adults only

Select Ocean Front Adults only

  • 30 sq m
  • Ocean view
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Riviera Family King Junior Suite

Riviera Family King Junior Suite

Riviera Family King Junior Suite

  • 52 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Bunk Bed

View all photos for Riviera Family Queen Junior

Free minibar, in-room safe, desk, laptop workspace

Riviera Family Queen Junior

  • 52 sq m
  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed

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Luis Donaldo Colosio
  • Pool
  • Hot tub
  • All-inclusive
  • Spa
4.3 out of 5, Excellent, 1,004 reviews
The price is CA $667
CA $814 total
includes taxes & fees
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About the area

Playa del Carmen

Beachfront retreat .Your stay at this Playacar property places you within 2 miles (3 km) of Xaman Ha Aviary and Playacar Golf Club. Paseo del Carmen and Playa del Carmen Maritime Terminal are also within 3 miles (5 km).

What's nearby

  • Playacar Beach - 4 min walk - 0.4 km
  • Playacar Golf Club - 5 min drive - 2.2 km
  • Quinta Avenida - 7 min drive - 3.5 km
  • Playa del Carmen Maritime Terminal - 7 min drive - 3.6 km
  • Xcaret Eco Theme Park - 12 min drive - 7.2 km

Getting around

  • Cancun Intl. Airport (CUN) - 57 min drive

Restaurants

  • ‪Festival Grand Buffet - ‬2 min walk
  • ‪Rosa Roja - ‬10 min walk
  • ‪El Gaucho Steakhouse - ‬7 min walk
  • ‪Cupcake Cafe - ‬1 min walk
  • ‪RIU Yucatan - ‬12 min walk

About this property

Sandos Playacar All Inclusive

4-star beachfront property near Playa del Carmen Maritime Terminal
Sandos Playacar All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Sandos Playacar All Inclusive you can cool off in one of the 8 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 6 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary water park, a complimentary children's club, and a children's pool. Self parking is free.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

  • 819 guestrooms or units
  • 3 levels
  • 7 buildings
  • 9 dining venues
  • 3 bars by the pool
  • 2 swim-up bars
  • 6 bars or lounges
  • Meeting rooms
  • Built in 2004
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
Sandos Playacar All Inclusive offers 819 accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies or patios. 32-inch plasma televisions come with satellite channels. Bathrooms include bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

Spa Sandos has 22 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, German, Italian, Portuguese, Spanish

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Aerial view

Sandos Caracol Eco Resort - All Inclusive

  • Pool
  • Hot tub
  • Breakfast included
  • All-inclusive
3.3 out of 5, 1,537 reviews
The price is CA $499
CA $499 total
includes taxes & fees
25 Mar - 26 Mar
Sandos Caracol Eco Resort - All Inclusive

Property amenities

Family friendly

  • 8 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • 2 swim-up bars
  • 3 poolside bars
  • 6 bars/lounges
  • 9 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 8 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Hot tub
  • Kayaking
  • Mini golf
  • Personal motorized watercraft
  • Playground
  • Sailing
  • Sauna
  • Shopping
  • Snorkeling
  • Steam room
  • Surfing/bodyboarding
  • Waterslide

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • 32-inch plasma TV with cable/satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Sandos Playacar All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: MXN 32.57 per night
  • A damage deposit of MXN 5000 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 2100 per person (one way)
  • Airport shuttle fee per child: MXN 880.00 (one-way), (from 1 to 17 years old)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and window guards in each accommodation.

We should mention

  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

All Inclusive Sandos Playacar Beach Resort
Playacar Beach Resort
Sandos
Sandos All Inclusive
Sandos Beach
Sandos Beach Resort All Inclusive
Sandos Playacar Beach
Sandos Playacar Beach Resort
Sandos Resort
Sandos Playacar Beach Resort All Inclusive Playa del Carmen
Sandos Playacar Beach Playa del Carmen
Sandos Playacar Beach Resort All Inclusive
Sandos Resort All Inclusive
Sandos Playacar Beach All Inclusive
Sandos Playacar Beach Resort All Inclusive
Sandos All Inclusive
Sandos Playacar Beach Resort Spa All Inclusive
Sandos Resort All Inclusive
Sandos Playacar Beach All Inclusive
Hotel Sandos Playacar Beach Resort - All Inclusive
Sandos Playacar Beach Resort - All Inclusive Playa del Carmen
Sandos Playacar All Inclusive

Sandos Playacar All Inclusive Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 489 out of 1356 reviews
Rating 8 - Good. 363 out of 1356 reviews
Rating 6 - Okay. 222 out of 1356 reviews
Rating 4 - Poor. 156 out of 1356 reviews
Rating 2 - Terrible. 126 out of 1356 reviews

8.2/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Christine Willia

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
It was the worst trip of our lives.
Stayed 7 nights in Jan 2025

10/10 Excellent

Alexandre Cidro

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome pools and beach, and the property had a plenty of space and list of activeties The night shows are really Nice. The rooms are a little outdated, but still enjoyable.
Stayed 5 nights in Dec 2024

2/10 Terrible

Jesus

Travelled with family
Disliked: Staff & service
Tge customer service was terrible
Stayed 7 nights in Dec 2024

6/10 Okay

Yolanda

Liked: Cleanliness
Stayed 6 nights in Nov 2024

4/10 Poor

Roberto

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The staff was really rude to us.
Stayed 7 nights in Dec 2024

8/10 Good

Lynette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our trip. It was tough to get reservations at some restaurants. We ended not going to them at all. Food is great just makes whatever you eat from buffets are cooked properly. The shows was great.
Stayed 7 nights in Dec 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

8/10 Good

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Gracias por todo ❤️
Stayed 9 nights in Dec 2024

10/10 Excellent

Andrew Rodolfo

Stayed 7 nights in Nov 2024

10/10 Excellent

Marisa, CHICAGO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would have given the property condition a five star but the room seemed a little outdated. Not a wow factor for the price. And I couldn't open sliding door to balcony area.
Stayed 6 nights in Nov 2024

6/10 Okay

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and amazing beach. The food was the worst tasting of the many all inclusives I’ve stayed at. Also ended up with a stomach bug that seems to be sweeping through the resort right now. Room was comfortable and clean. There was a weird red light motion sensor in the bathroom that they assured me was not a camera. The resort is huge and a long walk from family rooms. I would not return but that beach was amazing.
Stayed 5 nights in Dec 2024

6/10 Okay

Lee

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property was beautifully maintained and staff were helpful. We did have some issues being able to get enough towels and no room cleaning on our final day.
Stayed 6 nights in Dec 2024

10/10 Excellent

JESSICA NAIME

Great time
Stayed 5 nights in Nov 2024

10/10 Excellent

Marie

Stayed 9 nights in Nov 2024

6/10 Okay

Michael, Outlook

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Property was clean, safe, and lots of amenities in and around the resort. Staff wasn't overly friendly or going out of their way. Both my wife and I ended up getting food poisoning while there. If you don't have kids or like to hear kids screaming and hollering, I would advise to book in the adult only section. Solid 3 stars.
Stayed 7 nights in Dec 2024

4/10 Poor

Melissa Anne

Travelled with family, Travelled with group
Liked: Cleanliness
Disliked: Staff & service
Everyone in our group plus everyone we met had been so very sick from the food at the resort. Every day of our trip was affected because of someone so sick they couldn't leave the room. Not one staff member seemed concerned about this except the entertainment staff.
Stayed 7 nights in Dec 2024

6/10 Okay

Daryl Henry, Aylmer

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
We stayed at the Sandos Playa Del Carmen for one week to attend a wedding. There was an issue with the food or water because 21 out of the 50 who attended the wedding became ill. The following week there was a post from another wedding where 70 of their guests came down ill. We drank water from the jugs provided and not from the tap, so feel that the issue came from the food. This property is in desperate need of an upgrade. The most serious issue is with the toilets. Every washroom that i used had at least 1 and often more toilets out of service. My wife said the womens washrooms were in even worse condition. We paid too dollar to attend this wedding and cannot recommend this resort. On a positive note, the staff were great. Very hard working and willing to help if needed. Daryl
Stayed 4 nights in Nov 2024

10/10 Excellent

Elton

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 9 nights in Nov 2024

8/10 Good

Zeina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly helpful staff nice beach and pool lush landscape rooms need modern upgrades
Stayed 7 nights in Dec 2024

4/10 Poor

Marshan, Racine

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Everyone was very friendly except Josue at the front desk he lied and tried to charge me $50 for a card for a beach card that was taken by housekeeping
Stayed 4 nights in Dec 2024

10/10 Excellent

HECTOR

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like the food at the Asian restaurant the buffet was better
Stayed 5 nights in Nov 2024

2/10 Terrible

Jaime, Chula Vista

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Lost luggage didn’t receive it till 6:30pm door lock wasn’t working couldn’t fix it, no hot water,no organization on there transport thru the hotel, worst customer service ever specially luis front DESK.
Stayed 5 nights in Oct 2024

10/10 Excellent

Liliana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the best resort we have stayed at . The food was amazing and the pictures lived up to there name . My kids had a blast. The beach was gorgeous !!!! We will be returning there for sure.
Stayed 5 nights in Nov 2024

10/10 Excellent

Edward John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Third time there. Absolutely love the property.
Stayed 4 nights in Sep 2024

10/10 Excellent

Doina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We felt in the middle of the nature, pristine waters, white sand, lots of greenery and animals - monkeys, raccoons, capybara walking around. Food was amazing, sport activities for teens
Stayed 5 nights in Nov 2024