Note fondée sur 610 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,7 Service et personnel
4,9 Confort de la chambre
4,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 16 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
19 févr. 2024 par Anahí Acosta / E-Concierge, Gestion de l’hôtel
Dear guest,Thank you for sharing your feedback through this means. Your comments are truly valuable for us, as they enable us to improve our service levels and product.We have taken your comments very seriously and you can be certain that the necessary retraining measures are being instituted to prevent recurrences in the future.With this said, we look forward to having the opportunity to host you back in the future, to redeem your confidence in our resort and service.kind regards,
par un voyageur
Publié le 29 oct. 2023 sur Expedia
Best resort we’ve been to
Commentaires de Gestion de l’hôtel
2 nov. 2023 par Anahí Acosta / E-Concierge, Gestion de l’hôtel
Dear guest,We're truly honored by your kind words! It's a pleasure to hear that our resort has left such a positive impression on you, and we're delighted that you consider it the best you've ever been to.At our resort, we always strive to provide our guests with exceptional experiences and unforgettable memories. If you have any specific feedback or suggestions that could make your next visit even better, please don't hesitate to share them with us.We look forward to welcoming you back and creating more wonderful moments with you in the future. Thank you for choosing our resort, and your recommendation is greatly appreciated!Sincerely,
par un voyageur
Publié le 18 août 2023 sur Expedia
Commentaires de Gestion de l’hôtel
9 sept. 2023 par Anahí Acosta / E-Concierge, Gestion de l’hôtel
Dear guest,Your kind rating makes our day! We're thrilled you had a fantastic time at our resort. Our team works hard to ensure every guest has a memorable experience. We can't wait to welcome you back.Best regards,
par un voyageur
Publié le 16 août 2022 sur Expedia
J'ai trop aimé l'ambiance ,l'hôtel est très récent J'ai aimé la variété de la bouffe et beaucoup d'autres choses...
Commentaires de Gestion de l’hôtel
17 août 2022 par Saul Hidalgo , Gestion de l’hôtel
Bonjour Yassine,
Merci beaucoup d’avoir pris le temps de partager votre expérience suite à votre séjour.
Nous sommes ravis que vous ayez apprécié notre hôtel, son cadre agréable et particulièrement notre quartier.
Nous espérons avoir le plaisir de vous accueillir très bientôt pour votre prochain séjour.
Mes salutations
par un voyageur de Scarborough
Publié le 20 oct. 2024 sur Expedia
overall average
Commentaires de Gestion de l’hôtel
21 oct. 2024 par Daniela Rodríguez E-Concierge, Gestion de l’hôtel
Dear Zihui,Thank you for taking the time to share your feedback. Your comments are valuable to us. If you have any specific concerns or suggestions. We would like to know more about your recent stay with us, feel free to share them with us directly. We can't wait to welcome you back to our beautiful property!
par un voyageur
Publié le 18 oct. 2024 sur Expedia
This place is a dream. Thanks for making my birthday one to remember. I love that you guys say welcome home. This place is stunning and so luxurious. Decor is impeccable. Staff was so kind. I come to Mexico 3xs a year but none of the resorts were anything remotely close to the luxuriousness of Moxche. It’s pricey but worth it. Only thing I didn’t like was the beach, it’s ugly. Wish the developers had chosen a different location. I’m a beach person and never sacrifice beach but the resort is so stunning that I was ok with not loving the beach. Thanks Moxche
Commentaires de Gestion de l’hôtel
18 oct. 2024 par Daniela Rodríguez E-Concierge, Gestion de l’hôtel
Dear Andraea, Thank you for your kind words! We're thrilled to have made your birthday celebration one to remember. It's wonderful to hear that you loved the luxurious décor and felt so welcomed by our staff. We're also glad you found the experience at Moxché to stand out from your other visits to Mexico, and that the resort's beauty made up for the beach not meeting your expectations.We truly appreciate your feedback and hope to welcome you back soon for another unforgettable stay!
par un voyageur
Publié le 18 oct. 2024 sur Expedia
Overall, we thoroughly enjoyed our time here at this resort. Our room, all of the pools, and most dining options were amazing. The one downfall of this resort were the steak options. We ordered one at the Ember restaurant and it was thoroughly overcooked. Then, we set up a romantic dinner on the beach. My husband’s first steak was again overcooked and the second one they brought out was completely raw. It definitely ruined the experience but they were great about trying to resolve the issue and offered us a discount. Overall, we would definitely be back and stay again. If you’re considering it, I would definitely say to do the preferred club. The rooftop is amazing.
Commentaires de Gestion de l’hôtel
18 oct. 2024 par Daniela Rodríguez E-Concierge, Gestion de l’hôtel
Dear Christina, Thank you for your feedback! We're delighted to hear that you thoroughly enjoyed your stay, especially your room, the pools, and the variety of dining options. We apologize for the steak experiences. We understand how it may have impacted your overall experience.We're so glad you'd consider staying with us again and appreciate your recommendation of the Preferred Club for its incredible rooftop. We look forward to welcoming you back for another memorable stay!
par un voyageur
Publié le 18 oct. 2024 sur Expedia
Positives: Food was great, variety of choices & restaurants. Our concierge Orlando was THE best, very resourceful, helpful, and sweet throughout our stay. Every staff member was friendly and welcoming. Facilities are new and stylish, entertainment team was so funny & everyday there were different fun activities to participate in. Pools are clean & lovely. We loved our stay & enjoyed everything! Views are very beautiful as well.
Negative: our flight was cancelled due to Hurricane Milton and we were not able to get there on the first day of our reservation. We contacted Expedia and they talked to the resort management to get a refund for us for the first day as it’s not our fault that we were not able to make it. Unfortunately they took 2 days to respond & rejected our request. We lost one day of stay & had no refund or any remedy to make up for it
Commentaires de Gestion de l’hôtel
18 oct. 2024 par Daniela Rodríguez E-Concierge, Gestion de l’hôtel
Dear Xiaoyi,Thank you for sharing both the positive and negative aspects of your stay. We're delighted to hear that you enjoyed the variety of food, the beautiful views, and the warm hospitality of our staff, especially your concierge Orlando. It's great to know that the entertainment team and the clean, stylish facilities contributed to making your stay memorable.Your feedback is very important to us, and we will review our policies to ensure a smoother experience in such situations in the future. I will ensure that your concerns are escalated to our management teamWe appreciate your comments, we hope to welcome you back again!
par un voyageur
Publié le 18 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 oct. 2024 par Daniela Rodríguez E-Concierge, Gestion de l’hôtel
Dear Reiji,Thank you for taking the time to provide feedback on your recent stay at our resort. We truly appreciate your comments. Our staff works hard to ensure every guest has a memorable experience.We can't wait to welcome you back to our beautiful property!
par un voyageur
Publié le 17 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
17 oct. 2024 par Daniela Rodríguez E-Concierge, Gestion de l’hôtel
Dear Barbara,Thank you so much for your review! We're thrilled to know that you enjoyed the property, the service, and the amenities we have for you. Thank you for your comment. We look forward to welcoming you back soon!
