Note fondée sur 575 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,7 Service et personnel
4,9 Confort de la chambre
4,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 16 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
19 févr. 2024 par Anahí Acosta / E-Concierge, Gestion de l’hôtel
Dear guest,Thank you for sharing your feedback through this means. Your comments are truly valuable for us, as they enable us to improve our service levels and product.We have taken your comments very seriously and you can be certain that the necessary retraining measures are being instituted to prevent recurrences in the future.With this said, we look forward to having the opportunity to host you back in the future, to redeem your confidence in our resort and service.kind regards,
par un voyageur
Publié le 29 oct. 2023 sur Expedia
Best resort we’ve been to
Commentaires de Gestion de l’hôtel
2 nov. 2023 par Anahí Acosta / E-Concierge, Gestion de l’hôtel
Dear guest,We're truly honored by your kind words! It's a pleasure to hear that our resort has left such a positive impression on you, and we're delighted that you consider it the best you've ever been to.At our resort, we always strive to provide our guests with exceptional experiences and unforgettable memories. If you have any specific feedback or suggestions that could make your next visit even better, please don't hesitate to share them with us.We look forward to welcoming you back and creating more wonderful moments with you in the future. Thank you for choosing our resort, and your recommendation is greatly appreciated!Sincerely,
par un voyageur
Publié le 18 août 2023 sur Expedia
Commentaires de Gestion de l’hôtel
9 sept. 2023 par Anahí Acosta / E-Concierge, Gestion de l’hôtel
Dear guest,Your kind rating makes our day! We're thrilled you had a fantastic time at our resort. Our team works hard to ensure every guest has a memorable experience. We can't wait to welcome you back.Best regards,
par un voyageur
Publié le 16 août 2022 sur Expedia
J'ai trop aimé l'ambiance ,l'hôtel est très récent J'ai aimé la variété de la bouffe et beaucoup d'autres choses...
Commentaires de Gestion de l’hôtel
17 août 2022 par Saul Hidalgo , Gestion de l’hôtel
Bonjour Yassine,
Merci beaucoup d’avoir pris le temps de partager votre expérience suite à votre séjour.
Nous sommes ravis que vous ayez apprécié notre hôtel, son cadre agréable et particulièrement notre quartier.
Nous espérons avoir le plaisir de vous accueillir très bientôt pour votre prochain séjour.
Mes salutations
par un voyageur
Publié le 18 sept. 2024 sur Expedia
Todo me pareció excelente, limpieza, habitación, alberca, comidas, servicio, solo creo que deberían extender un poco el gimnasio, pero realmente de los mejores hoteles en los que me he hospedado.
par un voyageur
Publié le 18 sept. 2024 sur Expedia
Excelente hotel!
Personal súper amable e instalaciones de primera.
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Daniela Rodríguez E-Concierge, Gestion de l’hôtel
Estimado Jose, Le agradecemos mucho por tomarse el tiempo para compartir su experiencia con nosotros. Nos alegra saber que encontró todo lo necesario para unas excelentes vacaciones en nuestro hotel.Esperamos tener la oportunidad de darle la bienvenida nuevamente en el futuro y seguir ofreciéndole momentos memorables.
par un voyageur
Publié le 18 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Daniela Rodríguez E-Concierge, Gestion de l’hôtel
Dear Rebecca, Thank you so much for your review! We're thrilled to know that you enjoyed the property, the service, and the amenities we have for you. Thank you for your comment. We look forward to welcoming you back soon!
par un voyageur
Publié le 17 sept. 2024 sur Expedia
Overall we had a good stay. For the amount we paid I expected excellent. I’ve paid much less at other resorts and received much better service and amenities. To begin with, we ate tacos 3 nights in a row because anytime we went to the restaurants for dinner there was 30 tables ahead of us at 8pm! I can’t believe they don’t have reservations or can’t sustain more people in the restaurants. We were stuck to eat tacos that they made every night and they weren’t good. Room service took 90 minutes most days. Our last night we did the Japanese restaurant where they cook in front of you at 9pm. We were full from eating before that we didn’t even enjoy the food, the show wasn’t something that WOWED us either. Hibachi or Benihana has done better. It was actually boring and extremely hot to sit in front of. Our last full day we ended up spending it on the other side of the resorts where the people are basically harassing you to get a massage, the third day we caved in and went and I regret it so much. The walk was so long and it was a waste of my day. I’m kind of upset the hotel lets them solicit the clientele when most of us just wanted to relax and enjoy the beach. They did not stop asking throughout our time out there. I definitely expected something else, I’ve stayed at other secrets resorts and I was amazed by the food and the nightly entertainment. That was not the case here. I will not be coming back to this resort.
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Daniela Rodríguez E-Concierge, Gestion de l’hôtel
Dear Talia J, Thank you for taking the time to share your experience with us. Your feedback about the dining experience at the restaurants is invaluable, and we will work to improve these areas. Your comfort and relaxation are our top priorities, and we appreciate your comments, which will help us address this issue. We’re sorry to learn that your overall experience did not live up to what you expected, and we thank you for sharing your insights.
par un voyageur
Publié le 17 sept. 2024 sur Expedia
No regreso, el mar no es para meterse, lleno de sargaxo, pero en general son condiciones para nadar. Hay muchas albercas y diferentes, pero los camareros llenos de toallas desde 9am, no hay sombras. Filas en los restaurantes, en la noche no hay buffet, es a la carta si o si, todos los restaurantes con filas, una de 26 mesas antes! Pero lo peor es un all inclusive que no lo es! Te quieren vender botellas de vino, diferentes cenas aún dentro de los restaurantes que en teoría vienen incluidos, es toda una vendimia de mal gusto para pagar lo que pagamos por el resort, aún comprando extra el PREFERRED no hubo diferencia alguna…no se si porque hyatt compró la cadena o qué pero secrets NO ERA ASÍ
par un voyageur
Publié le 17 sept. 2024 sur Expedia
Me and my wife came here for our honeymoon. This has been the best experience at a resort for both of us. The rooms are amazing, very modern and clean. The food is outstanding at every restaurant, with plenty of options to choose from. They don’t do reservations at this resort besides for one of the restaurants. I recommend to go to dinner earlier rather than later to avoid waiting time, which can be up to 2 hours, depending on how busy it is. The service from the employees was AMAZING! They do a great job to accommodate all of your needs. This resort has a great option of pools to choose from. Each pool gives a different experience. If you want something private, you have those options, as well as if you want something more hype. I recommend upgrading to the preferred club, because with this you have access to the rooftop infinity pool and restaurant. You also get a complimentary hydrotherapy spa session which was amazing and one of our best experiences at the resort. With preferred club, you get a lot more benefits, and trust me it’s worth it. The resorts entertainment team does a great job to keep you entertained from morning to evening, if you would like. The only negative thing that I can say about this resort would be that the beach isn’t as clean as some of the other resorts, but the pools make up for it big time. Overall, this resort is a 10/10 and I am coming back here for sure, I would recommend it to everyone!
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Daniela Rodríguez E-Concierge, Gestion de l’hôtel
Dear Benjamin, Thank you so much for sharing your wonderful experience at our resort! We’re thrilled to hear that you and your wife had an amazing honeymoon with us. It’s fantastic to know that you enjoyed the modern rooms, outstanding dining options, and the exceptional service from our staff.We appreciate your tip about dining times and are glad you found the variety of pools to your liking. The rooftop infinity pool and hydrotherapy spa session are definitely favorites among our guests, and we’re delighted you took advantage of the preferred club benefits.We also value your feedback regarding the beach cleanliness. We’re continuously working to improve all areas of our resort, and your input helps us in that effort.Thank you again for your kind words and for recommending us. We can’t wait to welcome you back for another unforgettable stay!
