Note fondée sur 610 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,2 Service et personnel
4,4 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 13 déc. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
14 déc. 2023 par The Carmen Hotel, Gestion de l’hôtel
Thank you very much for taking your time to rating us.
par un voyageur
Publié le 12 déc. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
12 déc. 2023 par The Carmen Hotel, Gestion de l’hôtel
Agradecemos la calificación que nos otorga. Quedamos a sus órdenes y esperamos que haya tenido un buen viaje de regreso a casa. Cálidos saludos,
par un voyageur
Publié le 24 nov. 2023 sur Expedia
Hotel un peu abandonné.
Petit dej TERRIBLE!!!
Belle emplacement
Commentaires de Gestion de l’hôtel
8 déc. 2023 par The Carmen Hotel, Gestion de l’hôtel
Thank you for your comments. They help us to improve. We remain at your service for the future. Warm greetings.
par un voyageur
Décevant, les prestations ne sont pas à la hauteur
Publié le 2 nov. 2023 sur HotelsNous avions choisi cet hotel pour la terrasse sur la plage et la commodité que cela pouvait apporter mais sans aucune information préalable, nous avons constaté à notre arrivée que le bar et la terrasse étaient fermés et voilà ce qu’il y avait à la place ( photo). Pas de douche de plage… bref hotel surfait
Commentaires de Gestion de l’hôtel
4 nov. 2023 par The Carmen , Gestion de l’hôtel
Dear guest, We appreciate your feedback regarding your experience at our hotel. We apologize for any inconvenience you encountered with the closure of the bar and terrace, which was an unexpected situation during your stay. We understand the disappointment this may have caused, and we are continually working to improve our services and provide clear information to our guests about any changes in amenities or facilities.Your comments are important to us, and we will use them as an opportunity to enhance our communication and ensure that guests are well-informed about the current status of our services. We hope you might consider giving us another chance in the future, and we will strive to provide a more satisfying experience. Thank you for your feedback.
par un voyageur
Publié le 23 oct. 2023 sur Expedia
Really good location
Commentaires de Gestion de l’hôtel
24 oct. 2023 par The Carmen , Gestion de l’hôtel
Dear Pascale,Thank you for taking the time to share your feedback about your recent stay at our hotel. We're delighted to hear that you found our location to be excellent.We take pride in our strategic positioning, and we're thrilled that it met your expectations. Being in a prime location allows our guests to easily access various attractions, restaurants, and other amenities, making their stay more convenient and enjoyable.We hope you had a wonderful time exploring the area and that our location contributed to your positive experience. If you have any more feedback or suggestions, please feel free to share them with us. We are always striving to improve and provide the best possible experience for our guests.Thank you once again for choosing us, and we hope to have the pleasure of welcoming you back on your next visit to the area.
par un voyageur
Publié le 13 oct. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
3 nov. 2023 par The Carmen, Gestion de l’hôtel
Dear Natalie, Thank you for taking the time to share your thoughts and feedback regarding your recent stay at our hotel. We appreciate your input and value your opinion. It's always our goal to provide our guests with the best possible experience, and we're delighted to hear that you had a generally positive stay.
par un voyageur
Publié le 8 oct. 2023 sur Expedia
The staff was very nice!
Commentaires de Gestion de l’hôtel
10 oct. 2023 par The Carmen , Gestion de l’hôtel
Dear Sophie, Thank you for taking the time to share your feedback! We're delighted to hear that you had a positive experience with our staff. Providing excellent customer service is one of our top priorities, and we appreciate your kind words. If you have any additional comments or suggestions, please feel free to share them with us. We look forward to serving you again in the future!
par un voyageur
Au top !!!
Publié le 5 oct. 2023 sur HotelsHôtel idealement situé en plein Playa Del Carmen et en front de mer.
Hôtel moderne et confortable.
Les chambres sont spacieuses et très agreables.
Seul bémol, le petit dejeuner est inexistant, ne vous attendez surtout pas à un festin.
Un rooftop a couper le souffle avec une magnifique vue sur la mer des caraibes.
Je recommande à 100% cet hôtel.
Nous avons regretté de le quitter.
Commentaires de Gestion de l’hôtel
6 oct. 2023 par The Carmen , Gestion de l’hôtel
Dear Halim, Thank you for your review! We're delighted to hear that you found our hotel ideally located in the heart of Playa Del Carmen, right by the beach. It's great to know that you enjoyed the modern and comfortable rooms, even though the breakfast didn't quite meet your expectations.We're especially pleased to hear that you were captivated by our breathtaking rooftop with its stunning view of the Caribbean Sea. Your 100% recommendation means a lot to us, and we're sorry to hear that you regretted leaving. We hope to welcome you back soon for another memorable stay!
par un voyageur
Publié le 28 juill. 2023 sur Expedia
Super bel hôtel, seulement nous n'avons pas eu accès au wifi à aucun moment du séjour. Sinon très belle terrasse et super propre comme hôtel.
Commentaires de Gestion de l’hôtel
30 août 2023 par The Carmen , Gestion de l’hôtel
Dear Kassandra, Thank you for sharing your experience with us! We're thrilled that you enjoyed our beautiful hotel, the lovely terrace, and the overall cleanliness. We apologize for any inconvenience you faced with the WiFi during your stay. Your feedback is valuable to us, and we will certainly look into addressing this issue to ensure a seamless and connected experience for our guests in the future. We hope that despite this, you had a pleasant stay, and we'd be delighted to have the opportunity to host you again in the future.
par un voyageur
Publié le 11 févr. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
18 févr. 2023 par Haley, Gestion de l’hôtel
Thank you
