2/10 Terrible
Daneesha
Jan 5, 2025
Disliked: Cleanliness, property conditions & facilities
I found bugs in my bed, under the covers. I was told the room would be cleaned properly with a replacement of sheets. When I went back to my room after spending the day outside as I couldn’t stand to be in the room I check under the made up bed to find that nothing was changed out, same sheets.
I couldn’t stay there another night so I reached out to Expedia and let them know the situation. They tried to reach out to the front desk for almost a week to get a response and no one answered the phone. Expedia also didn’t want to reach out to the parent company of the palm which I believe was Kaia hotels to let them know of this extremely disappointing experience and that the palm is failing to provide a sanitary room for guests. I left the hotel after the first night and booked somewhere else.
The palm refused to refund the other nights that I didn’t stay due to their lack of proper cleaning of the room and not having a different room available to move to.
The pros of the place, its centrally located, it has a roof you can sit in the sun and a small rooftop pool. The rooms are large and the air on works.
The cons, everything else, slow elevators, door keys that constantly stop working ( I saw many guests come down to complain about this), the smell of mildew throughout the property.
All in all I’d only recommend this place to my worst enemy if I’d want to ruin their vacation.
Daneesha
Stayed 3 nights in Dec 2024