The Palm at Playa

4.0 star property
4-star hotel near Quinta Avenida

Choose dates to view prices

Photo gallery for The Palm at Playa

Rooftop terrace
40-inch Smart TV with cable channels, TV
Garden
Down comforters, in-room safe, individually furnished, blackout drapes
40-inch Smart TV with cable channels, TV

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Hot tub
  • Breakfast available
  • Room service
  • Housekeeping

Explore the area

Map
8th Street between 5th and 10th Avenue, Playa del Carmen, QROO, 77710
  • Quinta Avenida
    ‪1 min walk‬
  • Playa del Carmen Main Beach
    ‪6 min walk‬
  • Playa del Carmen Maritime Terminal
    ‪9 min walk‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪256 min drive‬

Room options

Standard Double Room

  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

Deluxe Room

  • 60 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Loft

  • 60 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Standard Room

  • 25 sq m
  • Sleeps 2
  • 1 King Bed

Suite

  • 80 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Playa del Carmen

Oceanside stay.Within a 10-minute walk of this Downtown Playa del Carmen hotel, you'll find Quinta Avenida and Playa del Carmen Main Beach. Frida Kahlo Museum and 3D Museum of Wonders are also within half a mile (1 km).

What's nearby

  • Quinta Avenida - 1 min walk - 0.1 km
  • Central Square - 3 min walk - 0.3 km
  • Playa del Carmen Main Beach - 6 min walk - 0.6 km
  • Playa del Carmen Maritime Terminal - 9 min walk - 0.8 km
  • Mamitas Beach - 11 min walk - 1.0 km

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪Tropical Playa del Carmen - ‬1 min walk
  • ‪Don Mario Steak and Pasta House - ‬1 min walk
  • ‪Mercado 174 - ‬1 min walk
  • ‪Renzo's Pizza - ‬1 min walk
  • ‪Mexican Taco - ‬1 min walk

About this property

The Palm at Playa

4-star hotel near Quinta Avenida
The Palm at Playa offers its guests an outdoor pool and a hot tub. There's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

A rooftop terrace, tour/ticket assistance, and a garden are also featured at The Palm at Playa.

Smoking is allowed in designated areas at this 4-star Playa del Carmen hotel.

  • 66 guestrooms or units
  • 3 levels
  • 3 buildings
  • Built in 2012
  • Deli
  • Terrace on the roof
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Garden
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
The Palm at Playa offers 66 accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and hair dryers. Each accommodation is individually furnished. Beds feature down comforters. 40-inch Smart televisions come with cable channels.

Rooms have partially open bathrooms. Bathrooms include showers with rainfall showerheads, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

Languages

English, Spanish

Similar properties

Property amenities

Family friendly

  • Outdoor pool
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Area shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)

Food and drink

  • Local cuisine breakfast available for a fee 7:00 AM to 11:00 AM on weekdays and 7:00 AM to noon on weekends; MXN 200 to 250 for adults and MXN 150 to 200 for children
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Things to do

  • Hot tub
  • Outdoor pool

Accessibility

  • Elevator

Room amenities

Entertainment

  • 40-inch smart TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Partially-open bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Food and drink

  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the ferry terminal (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: approximately MXN 200 to 250 for adults, and MXN 150 to 200 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, debit cards, and cash.

We should mention

  • Pool access available from 11:00 AM to 10:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Palm Hotel Playa
Palm Playa
Playa Palm
The Palm At Playa Riviera Maya/Playa Del Carmen, Mexico
Palm Playa Hotel Playa del Carmen
Palm Playa Hotel
Palm Playa Playa del Carmen
The Palm at Playa Hotel
The Palm at Playa Playa del Carmen
The Palm at Playa Hotel Playa del Carmen

The Palm at Playa Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 457 out of 1005 reviews
Rating 8 - Good. 241 out of 1005 reviews
Rating 6 - Okay. 146 out of 1005 reviews
Rating 4 - Poor. 75 out of 1005 reviews
Rating 2 - Terrible. 86 out of 1005 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Daneesha

Disliked: Cleanliness, property conditions & facilities
I found bugs in my bed, under the covers. I was told the room would be cleaned properly with a replacement of sheets. When I went back to my room after spending the day outside as I couldn’t stand to be in the room I check under the made up bed to find that nothing was changed out, same sheets. I couldn’t stay there another night so I reached out to Expedia and let them know the situation. They tried to reach out to the front desk for almost a week to get a response and no one answered the phone. Expedia also didn’t want to reach out to the parent company of the palm which I believe was Kaia hotels to let them know of this extremely disappointing experience and that the palm is failing to provide a sanitary room for guests. I left the hotel after the first night and booked somewhere else. The palm refused to refund the other nights that I didn’t stay due to their lack of proper cleaning of the room and not having a different room available to move to. The pros of the place, its centrally located, it has a roof you can sit in the sun and a small rooftop pool. The rooms are large and the air on works. The cons, everything else, slow elevators, door keys that constantly stop working ( I saw many guests come down to complain about this), the smell of mildew throughout the property. All in all I’d only recommend this place to my worst enemy if I’d want to ruin their vacation.
Stayed 3 nights in Dec 2024

2/10 Terrible

Grace

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the worst hotel I have ever stayed in. This is why: 1. You will have no hot water. The shower has hot water two minutes then cold as ice. 2. The place is dirty. The sheets that were once white are now gray or yellowish. The floor is disgusting and they literally have me used towels! Couldn’t be filthier if they tried. 3. The service is non existent. Not even Expedia could get a hold of these people. There is a 18 year old for the whole hotel at night and a mean lady during the day. They don’t have any cleaning staff. 4. The condition of the common areas is terrible. The floor is all chipped, the swimming pool full of yellow areas. What you see in the pictures is from a decade ago and they haven’t painted or maintained the place since. It is simply falling apart. 5. The pillows in the swimming pool area are literally broken. 6. Expect zero from staff or hotel. 7. Lack of security - the place to leave your bags is a room that smells like urine and it is leave at your own risk. They won’t give you a ticket or have someone that could help. 8. Outside the hotel is all party and in the morning there are passed out drunks sleeping by the entrance. Really look for another place if you can.

2/10 Terrible

Sameer

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is run down. The pool had dead flies and asked the lady to get it clean. Deluxe room says pull out sofa. Front lady said that the description on Expedia not correct. Guy at night speaks no English. Lot of issues in room lights, phone, safe. He said he would come in 10 minutes via interpreter but never showed up. Asked him why next day he laughed at me. Location is best part of hotel. It is depressing place so we mostly stayed out of the room. The lady said no beach towels in am and asked her to get some normal towers from cleaning staff but no response or effort to make it happen. We asked for more pillows and blankets they did not have any or gave us any next days. You get 2 welcome drinks but guy upstairs had stipulations on type of drinks count.
Stayed 5 nights in Dec 2024

8/10 Good

maria

Stayed 6 nights in Dec 2024

8/10 Good

Rachel

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Decent stay, sheets could use replacing otherwise our room was clean! Rooms were cleaned every day! Staff was friendly
Stayed 7 nights in Dec 2024

2/10 Terrible

Chris

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible overall
Stayed 5 nights in Dec 2024

2/10 Terrible

Latoya

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms smelled like sewage ( water smells) bedding smells. No blankets. Ac did not work properly. Check in took hours.
Stayed 6 nights in Dec 2024

4/10 Poor

Marcos

Disliked: Property conditions & facilities
Hotel needs improvements.
We stayed for over a week. First room given was horrible and too noisy. After changing it was better. Breakfast very simple and with no variety. Last 2 days the drain in the bathroom was very stinky. Poor maintenance as the shower leaked every time we used it. For sure not coming back.
Stayed 9 nights in Dec 2024

2/10 Terrible

Joey

Disliked: Cleanliness, amenities, property conditions & facilities
Property is very poorly maintained. Our room was filthy and below the standard of other hotels. My partner and I have stayed in plenty of hotels and this was the worst. The floors were dirty, there was mold and mildew throughout the room. The mirrors were unwashed, the curtains and bed sheet was stained, the toilet did not flush properly, and the sink sprayed water. Additionally the bed did not have a blanket, just a sheet and the shower shelf was broken (just hanging off the wall)
Stayed 1 night in Dec 2024

8/10 Good

Richard

Stayed 6 nights in Dec 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable w huge living room. Close to everything
Stayed 2 nights in Dec 2024

10/10 Excellent

Xavier

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The employees in the hotel were very nice. We got to enjoy 7 days in this property. The only thing I do not like was they did not have enough alcohol at the bar in the rooftop.
Stayed 7 nights in Dec 2024

10/10 Excellent

Irma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and clean
Stayed 3 nights in Dec 2024

2/10 Terrible

Ronak

Stayed 2 nights in Dec 2024

10/10 Excellent

Somil, wheaton

Stayed 5 nights in Dec 2024

10/10 Excellent

Eddye

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Nos quedamos 3 noches en este hotel y todo estuvo expectacular !!! Excelente hubicacion y super seguro. El rooftop bello y el servicio expectqcular. Altamente recomendado !!!
Stayed 3 nights in Dec 2024

8/10 Good

Brian Wade

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Convenient location, within walking distance to beach, dining, shopping and the ferry.
Stayed 7 nights in Dec 2024

10/10 Excellent

Emma

Stayed 4 nights in Nov 2024

4/10 Poor

Steve

Stayed 1 night in Nov 2024

10/10 Excellent

william

Liked: Cleanliness, staff & service, amenities
Stayed 7 nights in Nov 2024

10/10 Excellent

maria

Travelled with partner
Liked: Cleanliness
Me gustó que está muy cerca todo pero no me gustó que no limpian bien los cuartos
Stayed 2 nights in Dec 2024

8/10 Good

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities
I love the hotel
Stayed 3 nights in Dec 2024

8/10 Good

Juan

Travelled with family
Liked: Cleanliness, staff & service
We liked the Rooftop, pool and bar, the toilet paper holder was loose, water spilled to the bed area, the exterior floor is slippery, personnel is not very helpful. They have only 1 ironing machine for all guests. Good Plus - Fifth Avenue is very close.
Stayed 2 nights in Nov 2024

10/10 Excellent

Carmita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

8/10 Good

Doug

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great VALUE!!!
Overall great value for the dollar, a comfortable bed and lots of storage space in the room. The breakfast was VERY good.
Stayed 4 nights in Dec 2024