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The Royal Haciendas All Inclusive

4.0 star property
4-star beachfront property near Playa del Carmen Main Beach

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Photo gallery for The Royal Haciendas All Inclusive

Exterior
Aerial view
6 outdoor pools, pool umbrellas, sun loungers
Beach/ocean view
6 outdoor pools, pool umbrellas, sun loungers

Reviews

8.8 out of 10
Excellent

Popular amenities

  • All-inclusive
  • Hot tub
  • Bar
  • Room service
  • Pool
  • Housekeeping

Explore the area

Map
Playa del Carmen, QROO
  • Gran Coyote Golf
    ‪8 min drive‬
  • Playa del Carmen Main Beach
    ‪13 min drive‬
  • Punta Esmeralda Beach
    ‪13 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪42 min drive‬

Room options

View all photos for Deluxe Suite, 1 Bedroom, Beach View, Beachfront

In-room dining

Deluxe Suite, 1 Bedroom, Beach View, Beachfront

  • 97 sq m
  • Beach view
  • Sleeps 4
  • 1 King Bed and 2 Twin Murphy Beds

View all photos for Deluxe Suite, 2 Bedrooms, Beach View, Beachfront

Pillowtop beds, in-room safe, individually decorated

Deluxe Suite, 2 Bedrooms, Beach View, Beachfront

  • 134 sq m
  • Beach view
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 2 Twin Murphy Beds

View all photos for Deluxe Room, 2 Double Beds, Beachfront

Pillowtop beds, in-room safe, individually decorated

Deluxe Room, 2 Double Beds, Beachfront

  • 37 sq m
  • Beach view
  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe Junior Suite

Pillowtop beds, in-room safe, individually decorated

Deluxe Junior Suite

  • 37 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Suite, 1 Bedroom, Ocean View

43-inch plasma TV with satellite channels, TV

Deluxe Suite, 1 Bedroom, Ocean View

  • 97 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 2 Twin Murphy Beds

View all photos for Run of the House

Pillowtop beds, in-room safe, individually decorated

Run of the House

  • 37 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe Villa

Pillowtop beds, in-room safe, individually decorated

Deluxe Villa

  • 134 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 2 Twin Murphy Beds

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About the area

Playa del Carmen

Beachfront retreat .Your stay at this Grand Coral property places you within 3 miles (5 km) of Playa del Carmen Main Beach and Quinta Avenida. Also, Chun-Zumbul (diving site) is within half a mile (1 km) and Playa Xcalacoco is within 2 miles (3 km).

What's nearby

  • Gran Coyote Golf - 8 min drive - 4.7 km
  • Playa Xcalacoco - 11 min drive - 4.4 km
  • Quinta Avenida - 13 min drive - 9.8 km
  • Playa del Carmen Main Beach - 13 min drive - 9.8 km
  • Punta Esmeralda Beach - 13 min drive - 8.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 42 min drive

Restaurants

  • ‪The Fives Plaza - ‬5 min drive
  • ‪La Laguna - ‬14 min walk
  • ‪Arezzo - ‬5 min drive
  • ‪Breeze Pool Bar - ‬5 min drive
  • ‪Lizards Pool Bar & Terrace - ‬5 min drive

About this property

The Royal Haciendas All Inclusive

4-star beachfront property near Playa del Carmen Main Beach
The Royal Haciendas All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At The Royal Haciendas All Inclusive you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 3 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Free valet parking is available.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

  • 252 guestrooms or units
  • 4 levels
  • 18 buildings
  • 5 dining venues
  • 2 bars by the pool
  • 3 bars or lounges
  • Built in 2006
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Swim-up bar
The Royal Haciendas All Inclusive offers 252 air-conditioned accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and complimentary bottled water. Rooms open to balconies. Each accommodation is individually furnished and decorated. Beds feature pillowtop mattresses. 43-inch plasma televisions come with satellite channels. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include bathrobes, complimentary toiletries, and hair dryers.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

Guests can indulge in a pampering treatment at the property's full-service spa. Services include facials, body wraps, and body treatments. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. The spa is open daily.

Languages

English, Spanish

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Property amenities

Family friendly

  • 6 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Grocery/convenience store
  • In-room microwave
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered valet parking on site

Food and drink

  • 2 poolside bars
  • 3 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 2 outdoor tennis courts
  • 4 hot tubs
  • 6 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Health club
  • Kayaking
  • Playground
  • Sailing
  • Sauna
  • Shopping
  • Snorkeling
  • Stereo
  • Yoga classes

Accessibility

  • Elevator

Room amenities

Entertainment

  • 43-inch HDTV with satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Cleaning supplies
  • Coffee/tea maker
  • Free bottled water
  • Microwave

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Desk chair
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 25

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 600
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
All guests, including children, are required to present a valid government-issued ID card at check-in.
The credit card used to book the reservation must be presented by the cardholder at check-in.
Guests staying on a Saturday may need to change units. The hotel will try to avoid this scenario, but, when necessary, management will work to streamline this process and minimize inconvenience for guests.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Royal Haciendas All Inclusive

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 300.00 per accommodation, per stay
  • A tax is imposed by the city: USD 2.74 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 600 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and window guards in each accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

We should mention

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Royal Haciendas
Royal Haciendas All Inclusive
Royal Haciendas All Inclusive Playa del Carmen
Royal Haciendas Playa del Carmen
Royal Haciendas Hotel
The Royal Haciendas Hotel Playa Del Carmen
Royal Haciendas All Inclusive All-inclusive property

The Royal Haciendas All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1024 out of 1743 reviews
Rating 8 - Good. 410 out of 1743 reviews
Rating 6 - Okay. 188 out of 1743 reviews
Rating 4 - Poor. 68 out of 1743 reviews
Rating 2 - Terrible. 53 out of 1743 reviews

9.6/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

4/10 Poor

Dekari

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
There is no nightlife at this resort. By 10 pm everything is practically shut down. The food is just ok. The Kinoko had the best food on the resort. Several of us got sick (vomiting and diarrhea) after about 2 days of eating and drinking on the resort, the kids too. There were a bunch of tiny ants in the kitchen and bathrooms of our units. The beach is eroding and very rocky.
Stayed 7 nights in Mar 2025

4/10 Poor

Dekari

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
There were ants in the kitchen and bathrooms. 5 out of the 8 people in our group got super sick (vomiting and diarrhea). It kind of ruined our vacation. They need to improve their sanitation and water filtration systems before I would ever consider coming back. There is absolutely no nightlife at this resort.

10/10 Excellent

Lawrence

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Phenomenal overall experience. We loved everything.
Stayed 7 nights in Feb 2025

8/10 Good

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Dec 2024

10/10 Excellent

Anastasia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely wonderful
Very friendly staff, beautiful property, exceptional room service
Stayed 7 nights in Dec 2024

10/10 Excellent

ragavenderan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was great, Food was good. Lot of options. Great service and very clean amenities. All great! Only thing is the meeting they invited for 90 minutes for some presentation and extended it by 1 hour which made us to cancel other appointments and had cascading effects.
Stayed 5 nights in Dec 2024

8/10 Good

Serhan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very friendly and courteous. Property is clean. Beverages were not good. For smokers, smoking areas are very limited and small. Brekfast was average. Lunch and dinner in general was good and delicious. There is no outdoor bar after 6 pm.
Stayed 8 nights in Dec 2024

10/10 Excellent

Velmani

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I went with my family and we had lots of fun and it’s a wonderful place to send quality time. We love the service and food.
Stayed 5 nights in Dec 2024

8/10 Good

Carolyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The landscaping is lovely and the grounds are very clean and well kept. The pools are great, it was nice that they raised the water temperature for the last couple of days. It was nice to have the paths to stroll in the evenings. We enjoyed our meals, mostly at the Papala del Sol. Cornelio provided exceptional service, as did Luis. And Emiliano was always so cheerful. We did manage to get reservations at Los Murales and it was also very good, great service by Leonel, as well as the Hibachi restaurant. We really enjoyed the music and entertainers at the various restaurants. Our room was very comfortable and well kept by Adriana. The only annoyance was the clanging sound of the dive boat oxygen tanks being loaded when the went out in the early mornings. This didn't happen every day, thankfully. Edin at the front desk was very friendly and helpful. He is extremely efficient and professional. Thank you Edin, hope to see you again soon! Angelina, the supervisor at Palapas kept a close eye on the operations and Luisa was a great hostess. We went to Aquasizes led by Miguel and BJ, they are so energetic it is impossible to keep up but we enjoyed trying! Very humourous. The only issue we had was an interaction at the Luna Grill. Server Samuel was rude and condescending. Details are shared elsewhere. Elsie at the beverage bar at Papala made excellent healthy drinks and always had a smile. Overall, we had a great vacation and hope to return soon.
Stayed 7 nights in Dec 2024

8/10 Good

Jeremy Thane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

8/10 Good

Michael, Oromocto

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Dec 2024

10/10 Excellent

Fatima

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

10/10 Excellent

Douglas

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food and staff were amazing!
Stayed 7 nights in Dec 2024

10/10 Excellent

francine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful beach front room
Stayed 4 nights in Dec 2024

10/10 Excellent

Jose Arturo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

10/10 Excellent

Austin

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 4 nights in Dec 2024

6/10 Okay

Shannon

Travelled with family
Liked: Cleanliness, staff & service, amenities
The building is older, but the options are great and the bar is fun. Service was fast, wonderful people we met- Emiliano, Luis, Ed, Andres and my massage lady was wonderful!
Stayed 5 nights in Dec 2024

10/10 Excellent

Rose

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely stuff, clean rooms, and fine dining
Stayed 7 nights in Nov 2024

10/10 Excellent

Sheri

Travelled with family
Love it!
Love it here! Best servers, great food, wonderful people, fabulous ambiance. Been going here for 12 years celebrating with twin birthday! Our home away from home!
Stayed 4 nights in Dec 2024

10/10 Excellent

Suzanne

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, well maintained property. Staff is good. The only thing I don’t like is the time-share propaganda when I just wanted a relaxing vacation. But that’s par for the course at these all-inclusives I guess. We got free stuff for attending the sales meeting but won’t do one again.
Stayed 11 nights in Dec 2024

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I had an amazing time at the Royal Haciendas. I feel like everything about the resort exceeded my expectations. The buffet was excellent, the a la carte restaurants were amazing (and easy to book - even for me as a non member). The room service, pool service, and beach service was top notch. And all the physical parts of the resort were as pictured. There were no surprises, everything felt new and fresh. Even the well acclaimed weakness of the resort - the beach - was wonderful. Yes it was small and damaged, but barely any other guests used it. The sand to guest ratio was amazing! I had a few small issues (issues with my second room and trouble getting my kids into the kids club) but these were minor issues and anything I raised to management while I was there they started working on immediately. I feel like the best and most overriding experience I felt was that the staff and management of Royal Haciendas really care and take pride in the property. And it shows.
Stayed 6 nights in Nov 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2024

6/10 Okay

Oleg

Liked: Cleanliness, amenities
Stayed 7 nights in Dec 2024

6/10 Okay

Mark

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Nov 2024