Ratings based on 26 Guest Reviews
Hear it directly from our travellers
3.8 Room cleanliness
4.4 Service & staff
3.9 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Nice and quite place.
Posted Nov. 21, 2023 on HotelsNice and quite place, close to the beach.
Comment from Hotel Management
Nov. 22, 2023 by Shaun , Hotel Management
Thanks for your succinct summary of our hostel. We keep it quiet so that you can get your energy for the partying you will do just down the street.
by A traveller
Posted Mar. 28, 2023 on Expedia
Location is superb. Next to ferry terminal and close to ADO bus station. It's right on the ocean, near 5th avenue yet quiet at night. Great staff, all very friendly and accommodating. The pet dogs are friendly and low energy and very cute.
Guest access to full kitchen and use of common refrigerator. Free coffee in the morning and free drinking water 24/7.
The outdoor deck overlooking the ocean is amazing and a great hangout spot to meet other guests. All in all a wonderful experience.
Comment from Hotel Management
May 8, 2023 by Shaun, Hotel Management
Thanks for being a great guest and we will see you soon
by A traveller
Posted Feb. 11, 2023 on Expedia
Excellent location next to 5th avenida, outlets and the Cozumel ferry. The rooms are kind of old however clean. The entrance is in the back of the 711 liquor store and Señor Frog's. Includes kitchen for basic meal cooking, drinking water, and every tasty breakfast. Terrace with great view. Staff is very attentive and helpful to guests. Would definitely consider staying here again.
Comment from Hotel Management
Feb. 16, 2023 by Shaun, Hotel Management
Thanks for staying and we hope to see you again in the future
by A traveller
Posted Feb. 3, 2023 on Expedia
Comment from Hotel Management
Feb. 16, 2023 by Shaun, Hotel Management
Thanks Mr S
by A traveller
Posted Jan. 8, 2023 on Expedia
It’s right on the beach and the price is bang on. It is in a busy area during the day but quiet at night. The terrace over looking the ocean is awesome and the staff keep the place tidy. The entrance is tough to find but the street vendors will point you in the right direction or you can text Shaun for help.
It’s not a five star hotel but that shouldn’t be anyone’s expectation when booking a hostel. All of my expectations were exceeded. I would 10/10 stay here again and recommend it to a friend.
There aren’t really any negatives despite some of the other reviews here. Please read this. There are very friendly dogs, if you don’t like dogs, don’t stay here. There is senior frogs downstairs that is usually shut down well before midnight. I wore ear plugs and slept beautifully.
Shaun, Tequila, Lupo, Bup and the team Are all wonderful people and myself and my hostel crew had a great time. Thank you!
Comment from Hotel Management
Jan. 8, 2023 by Shaun , Hotel Management
Wow, thanks for being such a wonderful guest too and we'll be seeing you again soon, we hope.
by A traveller
Posted Oct. 21, 2022 on Expedia
The main thing I wish I would have known before booking is that there is no hot water available in the showers.
Comment from Hotel Management
Oct. 22, 2022 by Shaun , Hotel Management
We've gone around and checked the hot water in every shower and basin in the whole hostel. Every one of them seems to work fine. In fact, we get mostly compliments about the heat and strength of our water. They are complicated pieces of equipment, these pairs of tap-things, and we've found that if you can't get hot water by engaging one, try the other. And, if that's just too out of your league - we're not saying it is but we're really not sure - ask a staff member to assist. They are fully trained in our tap engagement policies. But thanks for slamming us with something so mind-numbing silly!
by A traveller
Posted May 18, 2022 on Expedia
absolutely loved the location & friendly staff, 1st time at a hostel, overall exceeded my expectations
Comment from Hotel Management
Jun. 21, 2022 by Chido, Hotel Management
... and we loved having you stay with us too. I think we'll be seeing you again one day so all the best from all the staff
by A traveller
Lovely
Posted Feb. 18, 2022 on HotelsGreat locale and comfortable room. Free coffee each morning was nice and staff were helpful. It was great to stay somewhere with dogs 😊.
Comment from Hotel Management
Mar. 10, 2022 by Shaun , Hotel Management
And the dogs say how great it is to stay somewhere with humans. 😉 We loved having you here and it was a pleasure seeing your faces each morning you stayed. All the best for your travels. When you return, you can have one of the mutts as a gift !
by A traveller
Someone might like it, NOT for me.
Posted Feb. 12, 2022 on HotelsNot for me, might be for others. Check-in let me know I wouldn’t be spending more than one night there. There’s no office, you’re literally attempting to conduct your business with the owners huge dogs sitting on the couch next to you, ppl yelling on the phone and smoking cigarettes next to you on the porch.
I booked over three hours in advance, then when I get there I’m told that they are full and have no beds. I wasn’t sent anything to alert me of this, was only sent the following up (better directions to find them) email. When I ask for a refund, I’m told I cannot get one through them, and I would need to contact the third party I booked with. Then I’m told there is actually a bed, although it’s not the all women’s room I had booked. I just dealt with it since it was only one night.
Location very close to beach!!
I wish the owners large dogs would have been mentioned in the description, not really fair to not know until being sent the next email with further instructions AFTER booking.
Not the cleanest, but not the dirtiest.
Comment from Hotel Management
Feb. 13, 2022 by Shaun, Hotel Management
Well, we warn you that we have dogs a number of times by email before you checked in. We have pictures of the lovely creatures and all the reviews mantion them. 99.9% of our guests absolutely adore the dogs who sit quietly and love their ears being rubbed.
We don't know what you are talking about as far as the lack of bed because you got a very comfortable bed in the female dorm that you booked.
What we do know is that when you asked to pay using a bank card - your choice, your responsibility - you went a little crazy at us that you were expected to pay the bank charges! You threatened us with bad reviews if we charged tit and asked to cancel your booking.
In hostels, you don't get to have the WHOLE women's room to yourself. Being a dorm room - with only women in it - you share with others. It's an unusual concept for some, but not entirely new in the world. Do you really think hostels are for you? We weren't so sure and your all-female roommates (all still here, having extended) were convinced they aren't.
by A traveller
Perfect hostel!
Posted Jan. 24, 2022 on HotelsShon and all of his workers are very nice and they helped with everything! The hostel has a great family mood and its feel like a real home :)
Comment from Hotel Management
Feb. 13, 2022 by Shaun, Hotel Management
Thanks and we loved having you stay with us. Even the doggies miss you
