Note fondée sur 45 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,9 Propreté de la chambre
5,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Excellent
Publié le 14 mars 2023 sur HomeAwayNous avons beaucoup apprécié le condo Reef 203, très bien situé, chaise à la piscine et a la plage, très propre, très bien équipé, je vous recommande cet endroit
Commentaires de Gestion de l’hôtel
31 mars 2023 par VrboOwner, Gestion de l’hôtel
Thank you Sylvie!
par un voyageur
Beautiful property
Publié le 27 août 2024 sur HomeAwayBeautiful quiet property close to everything in Playa del Carmen. Loved the umbrella service everyday and the cool bar/restaurant on the beach next door. Had a couple of broken items in the rental but maintenance came next morning and fixed them promptly. Would stay there again
Commentaires de Gestion de l’hôtel
28 août 2024 par VrboOwner, Gestion de l’hôtel
Thanks Christy! Glad we assisted promptly and delighted to know you enjoyed your stay.
par un voyageur
First time to Playa Del Carmen
Publié le 10 juill. 2024 sur HomeAwayPerfect spot!!! Beach front private access, everything is within walking distance.
Commentaires de Gestion de l’hôtel
25 juill. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for the positive review! We're thrilled to hear that you enjoyed your stay and found the location and amenities to be convenient. We appreciate you taking the time to share your thoughts, and we hope to welcome you back again soon.
par un voyageur
I'll be back :)
Publié le 6 juill. 2024 sur HomeAwayExcelente location, very safe, i definitely recommend it. Overall my stay was more than i expected. I do plan to be back next year.
Commentaires de Gestion de l’hôtel
8 juill. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for the positive review. I'm glad to hear that your stay exceeded your expectations and that you felt safe during your time with us. We appreciate your business and look forward to welcoming you back next year. Your feedback helps us continue improving our services to provide exceptional experiences for all our guests.
par un voyageur
Publié le 6 juin 2024 sur Expedia
The place was perfect, right on the beach yet close to everything you may need from groceries, dining, shopping, activities. Walkable to all of the fore mentioned. Our condo had all of the necessities. Loved waking up looking at the water. Our family of 6 had a nice relaxing week.
Commentaires de Gestion de l’hôtel
6 juin 2024 par Author, Gestion de l’hôtel
Thank you for the wonderful review of your stay. I'm delighted to hear that your family of 6 had a nice, relaxing week in our condo. It's great to know that the location was ideal, with easy access to all the necessities and activities. We look forward to welcoming you back in the future.
par un voyageur
Room with a View
Publié le 20 avr. 2024 sur HomeAwayOn an earlier stay in El Faro, we were in a different building. This condo/building offered a superior experience. The photos well represent the quality of the furnishings, kitchen appliances and bathrooms' double vanities. Not shown is the master bath houses a full-sized washer and dryer. Big bonus! The view from the balcony is lovely, while the location shields you from the nightlife/partying that nearby venues offer. The security patrol is another bonus - the property's yellow wrist bands designating El Faro guests; those without are promptly escorted away. the El Faro pools are the envy of the area, and the photos are true to life. Other reviews highlighted the wall art as porno/offensive, a viewpoint we did not share. Also negatively reviewed was the furniture coverings - coverings we appreciated as protecting the couches from our sunscreened bodies. We returned to El Faro because of the pools, security, and proximity to Playa's avenues of restaurants and shopping. Already planning our next trip!
Commentaires de Gestion de l’hôtel
9 mai 2024 par VrboOwner, Gestion de l’hôtel
Hi EllynAnne, I am delighted to know you enjoyed your stay at El Faro and greatly appreciate your honest feedback. We will be happy to have you back next year :)
par un voyageur
Fantastic condo
Publié le 1 avr. 2024 sur HomeAwayThe condo was fantastic. It was well stocked with all the appliances, bedding and linen, plus water bottles ready to go. It was clean and the location of the complex is close to everything such as shops, restaurants, transportation, diving and the beach is steps away. The staff of El Faro is amazing and work so hard to make guests comfortable. It’s always appreciated when owners of these condos rent them out so we can enjoy a vacation.
Commentaires de Gestion de l’hôtel
6 avr. 2024 par VrboOwner, Gestion de l’hôtel
We're thrilled that you enjoyed our condo and it had everything you needed for a comfortable stay. We appreciate your kind words and hope to welcome you back for another wonderful stay in the future!
par un voyageur
Pictures are misleading
Publié le 27 févr. 2024 sur HomeAwayFirst of all - the good! Great location!!! Property managers were prompt when called about fixing issues. The balcony was nice and views were as depicted.
The bad - the couches had ugly brown covers on them and there was a huge strange naked lady pic on the wall. I immediately pulled up the listing to make sure I was in the right place because I would have never selected this unit based on how it looks now. Please just get new couches and maybe beach themed art - or update pics to show people what they are really getting.
Commentaires de Gestion de l’hôtel
2 mars 2024 par VrboOwner, Gestion de l’hôtel
Thank you for sharing your feedback with us! We're glad to hear that you appreciated the great location of our property and that our team was prompt in addressing any issues you encountered. We apologize for any disappointment caused by the appearance of the couches and artwork in the unit. Your comments are valuable to us, and we'll certainly take them into consideration for future improvements. We appreciate your input and hope to have the opportunity to welcome you back in the future.
par un voyageur de Denver, CO
Good!
Publié le 18 févr. 2024 sur HomeAwayWe love El Faro, and have stayed there several times! This condo was fine, but not our fav!
The only “issue”, was the pictures were not quite accurate. The worst was the very ugly, sloppy, brown slipcovers on what was pictured as a beautiful white couch and loveseat! They were ill-fitted and make it impossible to use the love seat!
In addition, the artwork was very odd! Abstract naked lady above our bed!
And the large “Some Girls, Rolling Stones” album cover, and another Rolling Stones concert poster in the bathroom, of another naked woman, just a bit awkward. None of which are pictured in the condo photos. Would have preferred a more Mexican or beach vibe! Just not our style!
Last thought: we wish they would figure out the chairs at the pool situation. Every morning it is a battle of the fittest, and most aggressive, fight for pool chairs…a total morning nightmare, unfortunately! Every year we hope they will figure out a new system!
All that being said El Faro is still the best place to stay in Playa! The best location and pool!!!
Commentaires de Gestion de l’hôtel
23 févr. 2024 par VrboOwner, Gestion de l’hôtel
Hi Leslie, Thanks for your honest review. We will get an updated picture of the living area as it was recently changed. We will also check on the pictures and see if they can be replaced . Sorry to hear about the beach chairs as there is no holding chairs in place. It is a first come first served deal. So people should not be holding them. We will address this with the administration. Overall I am glad you like El Faro and we'll be happy to host you again.
par un voyageur
El Faro Stay
Publié le 10 févr. 2024 sur HomeAwayBeside issues with broken stove property was in a great location easy to walk throughout town
Commentaires de Gestion de l’hôtel
10 févr. 2024 par VrboOwner, Gestion de l’hôtel
Thanks Robert! we are working on the oven , I am sorry it wasn't available for your stay.
