Note fondée sur 1 133 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,9 Propreté de la chambre
4,8 Service et personnel
4,9 Confort de la chambre
4,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 28 mars 2022 sur Expedia
par un voyageur
Publié le 2 janv. 2022 sur Hotels
Superbe hôtel très bonnes prestations
Commentaires de Gestion de l’hôtel
5 janv. 2022 par Isabel Casanova, Gestion de l’hôtel
Dear guest,
We truly thank you for the kind comments you have shared about your latest experience at Valentin Imperial Riviera Maya
We will be happy to welcome you in your next visit
Regards
par un voyageur
Publié le 21 oct. 2024
The landscaping of this property is really what stands out. Things aren't right on top of each other, you have to walk a from area to area through perfectly maintained grounds. We loved how spread out everything is--you really feel like you're in an isolated city.
Our favorite touches included the coffee shop, late night live band, and churro cart! Other top experiences included the Don Miguel for craft martinis and pool-side entertainment team! The staff never stop moving, constantly cleaning and making sure everything is perfect.
One thing we wish we would have had was a dryer/warmer in the room. Because of the humidity, nothing really dries so bathing suits and wet clothes have to come back in your luggage wet.
Commentaires de Gestion de l’hôtel
4 nov. 2024 par Isabel Casanova, Gestion de l’hôtel
Dear Chelsey,Thank you for your wonderful review! We’re thrilled to hear that you enjoyed our beautifully landscaped property and appreciated the space between areas, which creates a tranquil atmosphere. It’s great to know that you loved the coffee shop, late-night live band, churro cart, and your experiences at Don Miguel and with our poolside entertainment team.We truly value your recognition of our hardworking staff who strive to keep the grounds immaculate and provide excellent service. We also appreciate your feedback regarding the dryer/warmer in the room. While we currently don’t offer this amenity, we will certainly consider your suggestion for the future.Thank you for sharing your thoughts, and we hope to welcome you back soon for another
par un voyageur
Publié le 23 août 2024
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Isabel Casanova, Gestion de l’hôtel
Dear April, Thank you for your 4-star rating! We’re glad to hear you had a positive experience with us. If you have any specific feedback or suggestions on how we could make your next stay even better, please feel free to share. We look forward to welcoming you back!
par un voyageur
Publié le 18 août 2024 sur Expedia
Valentín is a great place for adults looking a combination of fun and relaxing time.
It has night live entertainment, staff very much friendly, property is gorgeous. A minor detail the patio door was very heavy to open.
Thank you Abdiel at the beach bar, Nayeli hostess, Manuel and Joel at the buffet, Javier at the golf carts so many beautiful, friendly people.
Commentaires de Gestion de l’hôtel
22 août 2024 par Isabel Casanova, Gestion de l’hôtel
Dear Ericka, Thank you for your kind review! We’re delighted you enjoyed the mix of fun and relaxation at Valentin Imperial Riviera Maya, and that our staff made your stay special. We appreciate your feedback about the patio door and will look into it. We’ll be sure to pass along your thanks to Abdiel, Nayeli, Manuel, Joel, and Javier. We look forward to welcoming you back!Best regards,
par un voyageur
Publié le 18 août 2024 sur Expedia
The valentin is our favorite resort. The beauty of the resort, words dont do it justice. The staff are amazing.
Commentaires de Gestion de l’hôtel
22 août 2024 par Isabel Casanova, Gestion de l’hôtel
Dear Shannon,Thank you for your wonderful feedback! We're thrilled that Valentin is your favorite resort and that our staff and the beauty of the property left such a strong impression. We can’t wait to welcome you back!Best regards,
par un voyageur de Arvada
Publié le 17 août 2024 sur Expedia
We loved the hotel and grounds. Top shelf everything. We are not big foodies so the fancy restaurants were wasted on us. Everyone else seemed to love them. We goto the riviera maya a few times a year and this resort is one of our favorites.
Commentaires de Gestion de l’hôtel
17 août 2024 par Isabel Casanova, Gestion de l’hôtel
Dear Loriene,Thank you for your positive review! We’re glad to hear you loved the hotel and grounds and found everything top-notch. We appreciate your feedback on the restaurants and are thrilled that this resort is one of your favorites in the Riviera Maya. We look forward to welcoming you back!Warm regards,
par un voyageur
Publié le 17 août 2024 sur Expedia
Very friendly staff
Commentaires de Gestion de l’hôtel
17 août 2024 par Isabel Casanova, Gestion de l’hôtel
Dear Justin,Thank you for your feedback! We’re glad to hear you found our staff very friendly. We look forward to your next visit!Warm regards,
par un voyageur de Kennewick
Publié le 16 août 2024 sur Expedia
We enjoyed everything about this resort. Can't wait to go back!
Commentaires de Gestion de l’hôtel
17 août 2024 par Isabel Casanova, Gestion de l’hôtel
Dear Sharon,Thank you for your review! We’re thrilled to hear you enjoyed everything about the resort and can’t wait to have you back!Warm regards,
par un voyageur
Publié le 16 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 août 2024 par Isabel Casanova, Gestion de l’hôtel
Dear Yelena, Thank you for the 5-star rating! We're delighted to know you had a great experience at Valentin Imperial Riviera Maya. We hope to welcome you back soon for another wonderful stay.Best regards,
