Note fondée sur 1 200 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,9 Propreté de la chambre
4,8 Service et personnel
4,9 Confort de la chambre
4,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 28 mars 2022 sur Expedia
par un voyageur
Publié le 15 janv. 2025
The resort was beautiful and everything I expected. I would definitely go back again
Commentaires de Gestion de l’hôtel
17 janv. 2025 par Isabel Casanova, Gestion de l’hôtel
Dear Pamela,We are thankful for your rating, and we are happy you had an amazing time with us! It’s great to hear that everything met your expectations, and we would love to welcome you back soon again!Warm regards,
par un voyageur
Publié le 28 déc. 2024
Commentaires de Gestion de l’hôtel
7 janv. 2025 par Isabel Casanova, Gestion de l’hôtel
Dear Joanna,Thank you for the wonderful rating! We're so happy to know you had a memorable stay. We hope to welcome you back in the future!
par un voyageur
Publié le 27 déc. 2024
Everything was clean, smelled great, staff was so nice, and the food was great!
Commentaires de Gestion de l’hôtel
7 janv. 2025 par Isabel Casanova, Gestion de l’hôtel
Dear Joanna,We are thankful for your rating, and we are thrilled to hear that you enjoyed the cleanliness, the delightful ambiance, and our friendly staff. It's wonderful to know that the food also met your expectations. We look forward to welcoming you back soon again!Warm regards,
par un voyageur
Publié le 29 nov. 2024
Commentaires de Gestion de l’hôtel
16 déc. 2024 par Isabel Casanova, Gestion de l’hôtel
Dear Mayra,Thank you for taking the time to rate us with 5 stars! We’re delighted that your experience was enjoyable. Should you have any suggestions or comments to help us improve, we’d love to hear from you. We hope to welcome you back soon!Sincerely,
par un voyageur
Publié le 28 nov. 2024
We had a lovely time. The service was great throughout. Food and drinks were delicious. Definitely will be back.
Commentaires de Gestion de l’hôtel
16 déc. 2024 par Isabel Casanova, Gestion de l’hôtel
Dear Mayra,Thank you for your kind feedback! We're so glad to hear that you had a lovely time with us and enjoyed the service, food, and drinks. We look forward to welcoming you back soon!Warm regards,
par un voyageur
Publié le 21 oct. 2024
The landscaping of this property is really what stands out. Things aren't right on top of each other, you have to walk a from area to area through perfectly maintained grounds. We loved how spread out everything is--you really feel like you're in an isolated city.
Our favorite touches included the coffee shop, late night live band, and churro cart! Other top experiences included the Don Miguel for craft martinis and pool-side entertainment team! The staff never stop moving, constantly cleaning and making sure everything is perfect.
One thing we wish we would have had was a dryer/warmer in the room. Because of the humidity, nothing really dries so bathing suits and wet clothes have to come back in your luggage wet.
Commentaires de Gestion de l’hôtel
4 nov. 2024 par Isabel Casanova, Gestion de l’hôtel
Dear Chelsey,Thank you for your wonderful review! We’re thrilled to hear that you enjoyed our beautifully landscaped property and appreciated the space between areas, which creates a tranquil atmosphere. It’s great to know that you loved the coffee shop, late-night live band, churro cart, and your experiences at Don Miguel and with our poolside entertainment team.We truly value your recognition of our hardworking staff who strive to keep the grounds immaculate and provide excellent service. We also appreciate your feedback regarding the dryer/warmer in the room. While we currently don’t offer this amenity, we will certainly consider your suggestion for the future.Thank you for sharing your thoughts, and we hope to welcome you back soon for another
par un voyageur
Publié le 20 oct. 2024 sur Expedia
I was not aware long pants were required for restaurants. This should have been stressed. It was not. Accordingly, my wife and I were limited to one restaurant or room service for the entire week.
Commentaires de Gestion de l’hôtel
6 nov. 2024 par JV, Gestion de l’hôtel
Dear guest,Thank you for your feedback, and we’re very sorry to hear about the inconvenience you experienced with our dress code policy.Our dress code is listed on our website and in the hotel information provided during the booking process through Expedia; however, we apologize if this was not communicated clearly enough beforehand. We understand how this impacted your dining experience, and we are working to ensure that all guests are well-informed about the policy before arrival to avoid similar situations.Thank you again for your feedback, and we hope to have the chance to offer you a better experience in the future.Warm regards,
par un voyageur
Publié le 18 oct. 2024 sur Expedia
Everyone was friendly and helpfull. Great entertainment.
Commentaires de Gestion de l’hôtel
18 oct. 2024 par Isabel Casanova, Gestion de l’hôtel
Dear Steve,Thank you for your kind words! We’re delighted to hear that you enjoyed the friendly service and great entertainment at Valentin Imperial Riviera Maya. We look forward to welcoming you back for another wonderful stay!
par un voyageur
Publié le 18 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 oct. 2024 par Isabel Casanova, Gestion de l’hôtel
Dear Michael,We are grateful for your wonderful 5-star rating! It’s great to know you enjoyed your time at Valentin Imperial Riviera Maya. Your loyalty means the world to us, and we can’t wait to welcome you back for another incredible stay.
