Ratings based on 882 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.4 Service & staff
4.0 Room comfort
4.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Sep. 18, 2024 on Expedia
Everything was awesome.i will recommend this resort to all my family and friends..
Comment from Hotel Management
Sep. 19, 2024 by Customer Care, Hotel Management
Dear Henri, We thank you for the trust you have placed in us by choosing Viva Azteca by Wyndham as the place for your vacation. We are glad to know that your experience was so positive and that you consider recommending our resort to your family and friends. Your recognition is very valuable to us. We hope to have the pleasure of welcoming you back in the future.Kind Regards, Customer Care Viva Azteca by Wyndham.
by A traveller
Posted Sep. 15, 2024 on Expedia
by A traveller
Posted Sep. 7, 2024 on Expedia
Staff are very friendly and kindness
Comment from Hotel Management
Sep. 8, 2024 by Customer Care, Hotel Management
Dear Ricardo M, Thank you for giving us the opportunity to serve you at Viva Azteca by Wyndham during your recent vacation. We are delighted to hear that you found our staff friendly and kind. We hope to welcome you back soon! Kind regards Customer Care Viva Azteca by Wyndham.
by A traveller
Posted Sep. 5, 2024 on Expedia
location and beach
Comment from Hotel Management
Sep. 6, 2024 by Customer Care, Hotel Management
Dear William, Thank you for your positive review concerning your recent stay at Viva Azteca by Wyndham. We are glad to hear you enjoyed the location and beach. We hope to welcome you back soon for another great stay! Kind regards, Customer Care Viva Azteca by Wyndham.
by A traveller
Posted Aug. 26, 2024 on Expedia
I really wanted to like V,Azteca. But there were so many uncertainties and misinformation(or lacking information) b4 and during the trip. I called the resort prior to my visit to ask if there was a tennis pro who could give me tennis lessons. They said, no pro, but i can play tennis. Found out there isn't a tennis court in V.Azteca, but there is one(although i didn't confirm it) at V.Maya which i have access to(10 min walk from Azteca). I didn't know i had access to Maya until I arrived Azteca which is weird bc i would think it's a selling point. The person i spoke to also said they didn't have bikes, but they did. It was also nightmare coordinating with the car pick up service that Azteca recommended. I would NOT recommend Kuluba car services to anyone. It was pulling teeth to confirm reservation of the pick up and the person wasn't there to pick me up when i arrived for about an hour. BAD start to the holiday. Then V.Azetca told me that I am able to only dine in the reservation required restaurants only 2 evenings out of the 5 evenings I'm there, which means I had to have breakfast, lunch and dinner at the same buffet cafeteria for days on end. The food was mediocre at best.The room really needs to be refurbished as the feeling was overall 'motel in a highway' qlty. They provided Shampoo and Bathgel ONLY and NOTHING else. We found cockroaches in the room and the bathroom during our stay. Again, I tried hard to look at the good parts, but it was very challenging.
Comment from Hotel Management
Aug. 28, 2024 by Customer Care, Hotel Management
Dear Hay-Won,Thank you for your feedback. We are sorry to hear that your stay was not as smooth as expected. We apologize for the confusion regarding the tennis court and bike availability, as well as the challenges with the shuttle service.We will review these points with our team to improve the accuracy of the information we provide. Additionally, we regret that the dining experience and room conditions did not meet your expectations. Your comments regarding cleanliness have been noted, and we are addressing this issue. We appreciate your insights and will work on making improvements.We remain at your disposal.Best regards,Customer CareViva Maya by Wyndham
by A traveller
Posted Aug. 23, 2024 on Expedia
No ac
Comment from Hotel Management
Aug. 25, 2024 by Customer Care, Hotel Management
Dear Michelle, We sincerely apologize for the inconvenience you experienced with the air conditioning. Thank you for your feedback, and we hope to have the opportunity to welcome you back for a better experience in the future. Kind regards, Customer Care Viva Azteca by Wyndham.
by A traveller
Posted Aug. 22, 2024 on Expedia
nice small resort,very clean- wonderful staff!
buffet is so so..
staff at the reception is not too welcoming..
and not so happy to serve you
However ,the experience was nice, charming!
Comment from Hotel Management
Aug. 23, 2024 by Customer Care, Hotel Management
Dear Isabelle, Thank you for your review regarding your recent stay at Viva Azteca by Wyndham. We are happy to hear you enjoyed our clean resort and wonderful staff. We apologize if the reception service did not meet your expectations and will address this with our team. We are glad you had a nice and charming experience overall, and we hope to welcome you back for an even better stay in the future. Best regards, Customer Care Viva Azteca by Wyndham.
by A traveller
Posted Aug. 19, 2024 on Expedia
Comment from Hotel Management
Aug. 23, 2024 by Customer Care, Hotel Management
Dear Maria Delma Des, It is a pleasure to receive your 5 points review on Expedia. Thank you for letting us know that you had a great stay at Viva Azteca by Wyndham. Again thank you for the opportunity to serve you. Kind regards, Customer Care Viva Azteca by Wyndham.
by A traveller
Posted Aug. 15, 2024 on Expedia
We had an amazing time at Viva Azteca during our recent stay. The hotel is in a great location, just a short walk from the beach. Our room was clean, comfortable
The staff were incredibly friendly and attentive, making us feel welcome from the moment we arrived. The food was delicious, with a great variety at the restaurant. We especially enjoyed the fresh seafood and the breakfast buffet.
The pool area was perfect for relaxing. Overall, Viva Azteca exceeded our expectations, and we highly recommend it for anyone visiting Mexico. We’ll definitely be back!
Comment from Hotel Management
Aug. 18, 2024 by Customer Care, Hotel Management
Dear Elena, Thank you very much for your valuable feedback about your vacation at Viva Azteca by Wyndham. It is very important for us to receive such comments and to know that you had a pleasant stay. We are delighted that you enjoyed our excellent location and the comfort of our rooms, as well as the friendly and attentive service from our staff. We greatly appreciate your recommendation and look forward to welcoming you back on your next visit. Sincerely, Customer Care Viva Azteca by Wyndham.
by A traveller
Posted Aug. 15, 2024 on Expedia
Nice and cosy resort. Good food.
Comment from Hotel Management
Aug. 18, 2024 by Customer Care, Hotel Management
Dear Frank, We would like to thank you for your positive comments about your stay at Viva Azteca by Wyndham. We are glad to know that you enjoyed our resort and the food. We look forward to the pleasure of welcoming you back soon. Warm Regards, Customer Care Viva Azteca by Wyndham.
