Note fondée sur 928 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,0 Propreté de la chambre
3,4 Service et personnel
3,0 Confort de la chambre
2,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Milpitas
Publié le 5 nov. 2024
par un voyageur
Not impressed
Publié le 21 oct. 2024 sur HotelsThe room was mostly clean but trash had not been emptied, prior to our arrival. The mattress was rock hard and uncomfortable. The site was not super clean (elevator had lots of food crumbs and general dirt on the floor). The 'breakfast' consisted of coffee with no cream or milk available, oatmeal packets, hot cocoa packets, and just one flavor of small muffin. There were no coffee makers in the rooms either.
Commentaires de Gestion de l’hôtel
21 oct. 2024 par Hotel Management, Gestion de l’hôtel
Dear Laura, Thank you for choosing our hotel and taking the time to share your concerns. We extend our sincere apologies if your stay did not meet your expectations. Please be assured that we will thoroughly examine the issues you have raised with our team to make necessary improvements. Furthermore, your valuable feedback about our breakfast will be shared with our team leaders to explore ways to enhance our offerings. Your comfort and satisfaction are of paramount importance to us, and we look forward to the opportunity to provide you with the exceptional experience you deserve in the future.Sincerely,Hotel Management
par un voyageur
Kinda sloppy but not too bad
Publié le 20 oct. 2024 sur HotelsFairly clean, used soap left in shower/tub from last guest. No shampoo in room, had to ask at desk. Window curtain slid off the rod when curtain was opened.
Commentaires de Gestion de l’hôtel
21 oct. 2024 par Hotel Management, Gestion de l’hôtel
Dear Dan, Thank you for your feedback. We are delighted to see by your rating that you had an enjoyable overall experience during your visit. However, we apologize for any inconveniences you encountered and appreciate you bringing them to our attention so future guests can enjoy a seamless and comfortable stay. Your feedback is invaluable to us, and we hope to welcome you back in the near future to provide you with an even better experience.Sincerely,Hotel Management
par un voyageur
Would not recommend
Publié le 20 oct. 2024 sur HotelsOutside dirty, room smells of smoke in the non smoking room. Bathroom floor buckled. Towels were pale yellow.
Commentaires de Gestion de l’hôtel
21 oct. 2024 par Hotel Management, Gestion de l’hôtel
Dear Guest, Thank you for taking the time to provide feedback about your recent stay. We understand the importance of a fresh and clean hotel experience and sincerely apologize that we did not meet your expectations in this regard. We are currently conducting a thorough review of our housekeeping procedures to ensure that we consistently adhere to the highest standards of cleanliness. Your input is greatly appreciated, and we look forward to welcoming you back and providing you with the exceptional experience you deserve.Sincerely,Hotel Management
par un voyageur
Publié le 15 oct. 2024 sur Expedia
par un voyageur
Publié le 15 oct. 2024 sur Hotels
par un voyageur
Publié le 12 oct. 2024 sur Expedia
par un voyageur
Publié le 12 oct. 2024 sur Expedia
The hotel needs serious upgrades. It was clean, but out of date. The hotel can improve its looks with fresh paint, better paint combinations, new carpeting, etc.
Those in the room next to us were very noisy, even past midnight.
The hotel staff were very nice & polite.
Commentaires de Gestion de l’hôtel
13 oct. 2024 par Hotel Management, Gestion de l’hôtel
Dear Elizabeth, Thank you for sharing your experience with us. We apologize for anything other than a completely satisfying stay and appreciate the feedback. Your honest comments will be shared with our associates, and we will use them for future improvements. Our guest's comfort and satisfaction are our top priorities, and we hope to welcome you in the future so that you can enjoy the elevated experience you always deserve.Sincerely,Hotel Management
par un voyageur
Publié le 7 oct. 2024 sur Expedia
par un voyageur
Publié le 5 oct. 2024 sur Expedia
Big spacious room but the carpet is old and has a smell. Staff is friendly though and breakfast on the go is adequate. The hotel has good soundproofing .
