Note fondée sur 900 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
3,9 Service et personnel
4,0 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Chouette étape
Publié le 14 août 2022 sur HotelsNous avons passé une nuit sur la route de Yosemite dans cet hôtel où nous avions déjà fait un arrêt lors d’un précédent séjour. Les chambres sont un peu vieillottes mais propres et raisonnablement confortables. Le gros point positif est le magnifique jardin et la piscine. J’avais lu des commentaires négatifs sur le check-in dans d’autres commentaires mais ça c’est très bien passé pour nous. Autre point intéressant : le grand Outlet de Livermore est tout près.
Commentaires de Gestion de l’hôtel
15 août 2022 par Four Points by Sheraton Pleasanton, Gestion de l’hôtel
Merci d'avoir fourni des commentaires!
par un voyageur
Publié le 8 nov. 2024
Great, right from checkin. The woman at the front desk was super friendly and went the extra mile to ensure we had the perfect room - and it was, roomy, spotless, and a nice patio overlooking the grounds and pool area. Perfect. The pool was large, heated, and spotless, the hot tub was the perfect temperature, and the grounds were meticulous.
Commentaires de Gestion de l’hôtel
10 nov. 2024 par Rubeeka, Gestion de l’hôtel
Dear Dale, On behalf of the entire hotel team, I want to thank you for being so kind and providing us with 5 stars review. We really appreciate it. Your review has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Thank you for staying here with us at the Four Points. It was our pleasure to have you as our guest and we hope to welcome you again soon.Sincerely,Rubeeka
par un voyageur
Publié le 1 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Rubeeka, Gestion de l’hôtel
Dear Jay, We recognize your time is valuable and appreciate the time you have taken to complete the online review Please let me know if there is anything we could have done better or differently to earn your best scores. It was our pleasure to have you as our guest and my hope is the next time you are in the area; you will give us another chance to provide the guest experience we strive to deliver.Sincerely,Rubeeka
par un voyageur
Publié le 1 oct. 2024 sur Expedia
Really beautiful .. I can’t wait to comeback.
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Rubeeka, Gestion de l’hôtel
Dear Maritza, On behalf of the entire hotel team, I want to thank you for being so kind and providing us with 5 stars review. We really appreciate it. Your review has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Thank you for staying here with us at the Four Points. It was our pleasure to have you as our guest and we hope to welcome you again soon.Sincerely,Rubeeka
par un voyageur
Publié le 30 sept. 2024 sur Hotels
Need to up grade key card system. Had to walk to the office to have my card reprogramed. 11:00 pm, cold.
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Rubeeka, Gestion de l’hôtel
Dear Laura, On behalf of the entire hotel team, I want to thank you for being so kind and providing us with 10 stars review. We really appreciate it. Your review has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Thank you for staying here with us at the Four Points. It was our pleasure to have you as our guest and we hope to welcome you again soon.Sincerely,Rubeeka
par un voyageur
Publié le 30 sept. 2024 sur Expedia
We also love that we did not have to check out until 12pm
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Rubeeka, Gestion de l’hôtel
Dear Elizabeth, On behalf of the entire hotel team, I want to thank you for being so kind and providing us with 5 stars review. We really appreciate it. Your review has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Thank you for staying here with us at the Four Points. It was our pleasure to have you as our guest and we hope to welcome you again soon.Sincerely,Rubeeka
par un voyageur
Publié le 30 sept. 2024 sur Hotels
Had a lot of ants when I woke up in the morning in the bathroom, coffee pot area and desk.
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Rubeeka, Gestion de l’hôtel
Dear Janet ,We recognize your time is valuable and appreciate the honest feedback you have provided while staying with us at the Four Points. We really appreciate it.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. Once again, I appreciate you taking the time to share your feedback.It was our pleasure to have you as our guest and my hope is the next time you are in the area; you will give us another chance to provide the guest experience we strive to deliver.Sincerely,Rubeeka Shrestha
par un voyageur
Publié le 29 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Rubeeka, Gestion de l’hôtel
Dear Christopher, We recognize your time is valuable and appreciate the time you have taken to complete the online review Please let me know if there is anything we could have done better or differently to earn your best scores. It was our pleasure to have you as our guest and my hope is the next time you are in the area; you will give us another chance to provide the guest experience we strive to deliver.Sincerely,Rubeeka
par un voyageur
Publié le 29 sept. 2024 sur Hotels
This hotel was a very pleasant surprise. Even though it is an older facility, it is very well maintained and has a beautiful courtyard, gardens, and pool area. The staff was very friendly and helpful, and its price/value ratio is excellent. Truly, an unexpected pleasure.
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Rubeeka, Gestion de l’hôtel
Dear Elizabeth, On behalf of the entire hotel team, I want to thank you for being so kind and providing us with 10 stars review. We really appreciate it. Your review has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Thank you for staying here with us at the Four Points. It was our pleasure to have you as our guest and we hope to welcome you again soon.Sincerely,Rubeeka
par un voyageur
Publié le 29 sept. 2024 sur Hotels
I was surprised there was no breakfast provided. Proximity to BART was great.
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Rubeeka, Gestion de l’hôtel
Dear Mary ,We recognize your time is valuable and appreciate the honest feedback you have provided while staying with us at the Four Points. We really appreciate it.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. Once again, I appreciate you taking the time to share your feedback.It was our pleasure to have you as our guest and my hope is the next time you are in the area; you will give us another chance to provide the guest experience we strive to deliver.Sincerely,Rubeeka Shrestha
