Note fondée sur 937 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,4 Service et personnel
4,5 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Great clean and comfy room!!
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Hotelmgmt, Gestion de l’hôtel
It was a pleasure to have you as our guest, Christine. Thanks for letting us know we provided you with a perfect stay and that you enjoyed our clean and comfortable accommodations. We love to make our guests happy. Please stay with us again.
par un voyageur
Publié le 22 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Hotelmgmt, Gestion de l’hôtel
Karen, there is nothing better than earning a perfect score from a valued guest! Thank you and we hope to see you again soon.
par un voyageur
Publié le 18 sept. 2024 sur Hotels
Everything else is great except one incident. I checked in with my dog and one male hotel stuff on that day told me they could place me on a 1ST floor or 2ND floor because I have a pet.
This is after I questioned their “pet deep cleaning fee ( not informed when I booked it and paid the hotel fee, and thanks for the extra help here).
So he placed me next to a group of tourists who stayed in the hallway and chatted for an hour at 1am, visiting each others rooms throughout the night. My dog ended up barking the whole night because of the noise. But he never barks at night when we were at home.
The following morning I saw someone with a dog came from the 4TH FLOOR……
Not sure if my room is on the 2ND floor next to the tourists is just an coincidence or intentional
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Hotelmgmt, Gestion de l’hôtel
We appreciate your feedback. Please be assured our intention is always to provide our guests with a great experience. We regret that the other guests detracted from allowing you and your dog the perfect stay you deserved. We hope you'll give us another chance to fully impress you.
par un voyageur
Publié le 14 sept. 2024 sur Expedia
The staff here is amazing. They are always on top of things. I had the same group the entire weekend and was never disappointed. I will always come back to this specific hotel every Scottish Games in Pleasanton as I have the last 7 years. Always easy, fun, quiet and painless.
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Hotelmgmt, Gestion de l’hôtel
We thank you, Margaret, for your repeat business and continued trust in us to deliver an amazing stay. Your praise of our staff is much appreciated and they’ll be happy to hear they added favorably to your visit. We can’t wait to welcome you back next year.
par un voyageur
Publié le 13 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 sept. 2024 par Hotelmgmt, Gestion de l’hôtel
We appreciate knowing that your visit was excellent! It would be our honor to welcome you back again, Dayana!
par un voyageur
Publié le 9 sept. 2024 sur Expedia
It was conveniently located to the BART and the propertywas well kept and really nice
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Hotelmgmt, Gestion de l’hôtel
It’s great to hear that the convenient location near BART and the well-maintained property at Pleasanton Marriott contributed to a positive experience. We’re glad you enjoyed your stay and look forward to welcoming you back in the future!
par un voyageur
Publié le 2 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Hotelmgmt, Gestion de l’hôtel
Thank you for honoring us with a perfect score, Paul! We're excited for the opportunity to welcome you back soon.
par un voyageur
Publié le 1 sept. 2024 sur Hotels
AC was noisy and lots of road noise.
Commentaires de Gestion de l’hôtel
4 sept. 2024 par HotelMgmt, Gestion de l’hôtel
Thank you for sharing your feedback. It's unfortunate that the noise from the AC and the road disrupted your stay. Your comments are important, and we’ll take them into consideration as we work to improve the comfort of our rooms. We hope to have the opportunity to provide a quieter experience for you in the future.
par un voyageur
Publié le 29 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 août 2024 par HotelMgmt, Gestion de l’hôtel
It's exciting to learn that you had a great stay! Please revisit soon!
par un voyageur
Publié le 25 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 août 2024 par Hotelmgmt, Gestion de l’hôtel
Thank you for your top score! We look forward to your next stay with us!
