Note fondée sur 920 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,4 Service et personnel
4,1 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Seattle
Publié le 6 juin 2024 sur Expedia
Bathrooms badly need upgrading. Caulk between some of the tiles need cleaning. Edge of bathroom door has chipped paint. Old style heaters do not work.
Staff were excellent and brought up a space heater for the room.
Sorry - cannot understand the questions that are only in Francais
Commentaires de Gestion de l’hôtel
7 juin 2024 par Raj, Gestion de l’hôtel
Dear Gillian,Thank you very much for taking the time to share your feedback regarding your recent stay with us. We genuinely value and appreciate your feedback .I have noted your comment on certain aspects of our bath rooms. I apologise if you were disappointed in any way. I am delighted to be able to assure you that we are currently attending to these remaining aspects of our business with a substantive redecoration and refurbishment program which will continue until all rooms are completed. As an indication of our overall aspiration, I do hope you noted the completed restaurant and bar which reflects the standard that we are moving towards in all areas of the hotel. During the balance of this year, we will be attending to the rest our bedrooms as well as replacing furniture and bathroom fixtures and fittings. This is certainly not the lasting impression we wish to leave with our valued guests. We hope you will allow us another opportunity to welcome you back and Make It Right.Regards,Raj SrinivasanGeneral Manager
par un voyageur
Publié le 14 sept. 2021 sur Expedia
We feel welcomed
Commentaires de Gestion de l’hôtel
15 sept. 2021 par Carly, Gestion de l’hôtel
Good Morning
Thank you for your positive feedback, we hope to se you again soon.
Many Thanks
par un voyageur
Stay at the Copthorn
Publié le 23 août 2024 sur HotelsCommentaires de Gestion de l’hôtel
29 août 2024 par Raj, Gestion de l’hôtel
Dear Pauline,We very much appreciate your comments regarding your stay at the Copthorne Hotel PlymouthWe are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another amazing journey with us.Sincerely,Raj SrinivasanGeneral Manager
par un voyageur
Publié le 23 août 2024 sur Expedia
Are outside property being redeveloped and tatty. Toilet difficult to flush
Commentaires de Gestion de l’hôtel
29 août 2024 par Raj, Gestion de l’hôtel
Dear Steven,Thank you very much for taking the time to share your feedback regarding your recent stay with us. We genuinely value and appreciate your feedback .We wanted to inform you that Plymouth City Council will be commencing a significant redevelopment project in the city center. This 36 million project is set to begin in three months and will span over 18 months.During this time, you may notice some construction and changes in the area. We appreciate your understanding as the city undergoes this exciting transformation.Thank you for your continued support.Best regards,Raj SrinivasanGeneral Manager
par un voyageur
Publié le 23 août 2024 sur Expedia
I liked being able to open the windows and enjoyed the tea making facilities.
The water was hot enough for a bath, the bed was comfortable and the television worked well.
Very good value hotel, I enjoyed my stay.
Commentaires de Gestion de l’hôtel
29 août 2024 par Raj, Gestion de l’hôtel
Dear Susan,We very much appreciate your comments regarding your stay at the Copthorne Hotel PlymouthWe are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another amazing journey with us.Sincerely,Raj SrinivasanGeneral Manager
par un voyageur
Publié le 22 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 août 2024 par Raj, Gestion de l’hôtel
Dear David,Thank you for taking the time to review your stay at The Copthorne. we always appreciate the feedback. I know future visitors to the hotel will find your comments most useful, and we were delighted to learn that yet again everything exceeded your expectations and you had a most memorable experience.Customer service is at the very heart of everything we do at our hotel. We all look forward to welcoming you back to The Copthorne on many future occasions.Kindest regards,Raj SrinivasanGeneral Manager
par un voyageur
Nice hotel
Publié le 20 août 2024 sur HotelsBeautiful room really smart very nice hotel
Commentaires de Gestion de l’hôtel
20 août 2024 par Raj, Gestion de l’hôtel
Dear Denis,Thank you for your five-star review - we love to hear feedback about guests' stays and are delighted to hear that everything exceeded your expectations!At the Copthorne, we pride ourselves on delivering the most memorable of experiences, and I am so pleased you enjoyed everything about your time with us and it has made such a lasting impression.We all look forward to welcoming you back to The Copthorne in the future.Kind regards,Raj SrinivasanGeneral Manager
par un voyageur
Publié le 19 août 2024 sur Hotels
Amazing stay ,very clean ,excellent breakfast,very friendly staff,amazing location.
Commentaires de Gestion de l’hôtel
21 août 2024 par Raj, Gestion de l’hôtel
Dear Spyridon,Thank you very much for taking the time to share your feedback following your recent stay with us at The Copthorne. We genuinely value and appreciate your feedback and are very happy you enjoyed your experience with us.I am delighted to read that you felt well cared for by our great team of service professionals and that you appreciated the recommendations from the staff and our breakfast offerings. Thank you also for your compliments on the bedroom.I am glad that you found the hotel's location perfect for you.It was my pleasure to share your kind words with our entire team this morning who were very happy to receive this feedback.We very much look forward to welcoming you back to The Copthorne in the near future.Kind Regards,Raj SrinivasanGeneral Manager
par un voyageur
Publié le 18 août 2024 sur Expedia
This hotel is a gem in the heart of the city. It was just fine for our needs with friendly helpful staff and easy parking and amenities nearby - lots of lovely places to eat.
Thanks for making our stay so easy and pleasant.
We will definitely stay here again!
Commentaires de Gestion de l’hôtel
20 août 2024 par Raj, Gestion de l’hôtel
Dear Mayuri,Thank you very much for taking the time to share your feedback regarding your recent stay with us. We genuinely value and appreciate your comments, and we are thrilled that you enjoyed your time at our hotel.I’m delighted to hear that our friendly and helpful staff made your stay pleasant and that our location, with easy parking and nearby amenities, met your needs. It’s wonderful to know that our team contributed to making your experience special, and I have shared your review with them—they were delighted to receive it.I’m also extremely glad to read that you felt safe at all times during your stay and that you enjoyed your experience at the hotel.Thank you once again for your kind words. We very much look forward to welcoming you back to The Copthorne in the near future.Kind regards,Raj SrinivasanGeneral Manager
par un voyageur
Publié le 18 août 2024 sur Expedia
All really good , except email 8 am asking details for checking out , woke me up
Commentaires de Gestion de l’hôtel
20 août 2024 par Raj, Gestion de l’hôtel
Dear Courtney,Thank you for your five-star review - we love to hear feedback about guests' stays and are delighted to hear that everything exceeded your expectations!At the Copthorne, we pride ourselves on delivering the most memorable of experiences, and I am so pleased you enjoyed everything about your time with us and it has made such a lasting impression.We all look forward to welcoming you back to The Copthorne in the future.Kind regards,Raj SrinivasanGeneral Manager
