Note fondée sur 912 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,4 Service et personnel
4,0 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Seattle
Publié le 6 juin 2024 sur Expedia
Bathrooms badly need upgrading. Caulk between some of the tiles need cleaning. Edge of bathroom door has chipped paint. Old style heaters do not work.
Staff were excellent and brought up a space heater for the room.
Sorry - cannot understand the questions that are only in Francais
Commentaires de Gestion de l’hôtel
7 juin 2024 par Raj, Gestion de l’hôtel
Dear Gillian,Thank you very much for taking the time to share your feedback regarding your recent stay with us. We genuinely value and appreciate your feedback .I have noted your comment on certain aspects of our bath rooms. I apologise if you were disappointed in any way. I am delighted to be able to assure you that we are currently attending to these remaining aspects of our business with a substantive redecoration and refurbishment program which will continue until all rooms are completed. As an indication of our overall aspiration, I do hope you noted the completed restaurant and bar which reflects the standard that we are moving towards in all areas of the hotel. During the balance of this year, we will be attending to the rest our bedrooms as well as replacing furniture and bathroom fixtures and fittings. This is certainly not the lasting impression we wish to leave with our valued guests. We hope you will allow us another opportunity to welcome you back and Make It Right.Regards,Raj SrinivasanGeneral Manager
par un voyageur
Publié le 14 sept. 2021 sur Expedia
We feel welcomed
Commentaires de Gestion de l’hôtel
15 sept. 2021 par Carly, Gestion de l’hôtel
Good Morning
Thank you for your positive feedback, we hope to se you again soon.
Many Thanks
par un voyageur
Publié le 5 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 oct. 2024 par Raj, Gestion de l’hôtel
Dear RenarsS1,Thank you for taking the time to review your stay at The Copthorne. we always appreciate the feedback. I know future visitors to the hotel will find your comments most useful, and we were delighted to learn that yet again everything exceeded your expectations and you had a most memorable experience.Customer service is at the very heart of everything we do at our hotel. We all look forward to welcoming you back to The Copthorne on many future occasions.Kindest regards,Raj SrinivasanGeneral Manager
par un voyageur
Publié le 3 oct. 2024 sur Expedia
Generally we had a very enjoyable stay.
Commentaires de Gestion de l’hôtel
9 oct. 2024 par Raj, Gestion de l’hôtel
Dear David,Thank you for taking the time to review your stay at The Copthorne. we always appreciate feedback, but especially from our most loyal returning guests. I know future visitors to the hotel will find your comments most useful, and we were delighted to learn that yet again everything exceeded your expectations and you had a most memorable experience.Customer service is at the very heart of everything we do at our hotel. We all look forward to welcoming you back to The Copthorne on many future occasions.Kindest regards,Raj SrinivasanGeneral Manager
par un voyageur
Publié le 3 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 oct. 2024 par Raj, Gestion de l’hôtel
Dear Shaun,Thank you for your five-star review - we love to hear feedback about guests' stays and are delighted to hear that everything exceeded your expectations!At the Copthorne, we pride ourselves on delivering the most memorable of experiences, and I am so pleased you enjoyed everything about your time with us and it has made such a lasting impression.We all look forward to welcoming you back to The Copthorne in the future.Kind regards,Raj SrinivasanGeneral Manager
par un voyageur
Publié le 2 oct. 2024 sur Expedia
Some staff rude. Cleaning staff very nice
Commentaires de Gestion de l’hôtel
9 oct. 2024 par Raj, Gestion de l’hôtel
Dear guest,Thank you for taking the time to share your review. While we are pleased to receive your positive comments regarding House keeping staff.We are very sorry that we could not provide a more positive guest experience on this occasion. Please accept our sincere apologies for any disappointment with the guest room provided This is certainly not the lasting impression we wish to leave with our valued guests and we regret the inconvenience caused. Please be assured that the satisfaction and comfort of our guests is our top priority and we will take your feedback on board in order to improve our guest experience in the future.Kind regards,Raj SrinivasanGeneral Manager
par un voyageur
Publié le 1 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 oct. 2024 par Raj, Gestion de l’hôtel
Dear Joanne,Thank you for your five-star review - we love to hear feedback about guests' stays and are delighted to hear that everything exceeded your expectations!At the Copthorne, we pride ourselves on delivering the most memorable of experiences, and I am so pleased you enjoyed everything about your time with us and it has made such a lasting impression.We all look forward to welcoming you back to The Copthorne in the future.Kind regards,Raj SrinivasanGeneral Manager
par un voyageur
Publié le 1 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 oct. 2024 par Raj, Gestion de l’hôtel
Dear Jonathan,We very much appreciate your comments regarding your stay at the Copthorne Hotel PlymouthWe are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another amazing journey with us.Sincerely,Raj SrinivasanGeneral Manager
par un voyageur
Publié le 30 sept. 2024 sur Expedia
Kind maid ( Agnes) kind staff. Nice hotel. I had a mini fridge and kettle for tea coffee which was a bonus. Only furniture need to be replaced. I only stayed there to be near the university for my kid. I will stay again. Parking was a little challenging to find. Safe nice car park space. Thank you.
Commentaires de Gestion de l’hôtel
9 oct. 2024 par Raj, Gestion de l’hôtel
Dear Naghmeh,We very much appreciate your comments regarding your stay at the Copthorne Hotel PlymouthWe are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.I am delighted to hear that you felt well cared for by our maid Agnes and a great team of service professionals Thank you for your kind feedback, and we hope to see you again soon for another amazing journey with us.Sincerely,Raj SrinivasanGeneral Manager
par un voyageur
Publié le 30 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Raj, Gestion de l’hôtel
Dear Kjell,We very much appreciate your comments regarding your stay at the Copthorne Hotel PlymouthWe are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another amazing journey with us.Sincerely,Raj SrinivasanGeneral Manager
