Note fondée sur 6 évaluations de clients

Écoutez ce qu’en pensent nos voyageurs
4,2 sur 5
4,6 Propreté de la chambre
4,2 Service et personnel
4,3 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
4 sur 5
par un voyageur

Publié le 27 juin 2024 sur Expedia
Was a bit worried about having no reception but everything went well and the room was very good and not expensive
5 sur 5
par un voyageur

Ce voyageur a laissé seulement une note Publié le 22 juin 2024 sur Hotels
2 sur 5
par un voyageur

Publié le 5 févr. 2024 sur Expedia
We liked the room itself - comfortable bed, decent amount of space and tidy bathroom. Unfortunately, this satisfaction didn’t last long; the room didn’t include the pod-style coffee machine that was advertised, there was no shampoo/conditioner in the shower, we were provided 2 full sized towels with visible stains on them and were disappointed with a basement room after paying for the ‘King room” which was advertised with photos of a much nicer room upstairs. Also worth mentioning, 1 night into our stay, the included Netflix account with aptly named profile “Whoever is staying here plz use this one” stopped working citing “This TV isn’t part of your Netflix household”. The rooms are not soundproofed nearly enough; we heard people walking up and down the stairs late at night, arguments in other rooms and the door swinging shut at the top of the stairs (who decided to omit a soft-close mechanism in a property with such sub-par soundproofing??) The location of the property however, was tremendous; a short walk from the Hoe, City centre and Walkabout bus stop. Would not consider staying with this chain again, they don’t stack up compared to Marriott hotels like Moxy and are of a similar price. Overall, fairly disappointing.
Commentaires de Gestion de l’hôtel
6 févr. 2024 par Guest Success, Gestion de l’hôtel
Dear Finn,We appreciate your detailed feedback on your recent stay and regret to hear that your experience did not meet your expectations.We apologize for any misunderstanding regarding the supply of essentials. As a self-catered property, we do provide a starter kit of essentials to help guests get settled, but it may not be sufficient for extended stays.We are sorry to hear about the inconveniences you encountered during your stay. We will check and address these matters thoroughly to ensure that future guests do not encounter similar problems.Regrettably, there are situations beyond our control such as noise. While we understand that noise can be a concern, we believe that the overall benefits and experiences offered by the central location compensate for this disadvantage. We value your satisfaction, and while we cannot change the past, we hope to have the opportunity to make amends and provide you with a better experience in the future. We will do everything we can to regain your trust!Best regards,ALTIDO Team
5 sur 5
par un voyageur

Lovely Hotel

Publié le 8 oct. 2023 sur Hotels
Great stay highly recommended
4 sur 5
par un voyageur

Very nice

Publié le 22 sept. 2023 sur Hotels
Room was comfortable and good location
5 sur 5
par un voyageur

Ce voyageur a laissé seulement une note Publié le 21 sept. 2023 sur Hotels