Note fondée sur 615 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,5 Service et personnel
3,3 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par Meyer de Martinique
bon séjour
Publié le 30 sept. 2017 sur HotelsAccueil chaleureux cependant les barmans Étaient peu avenants dommage parce le reste de l équipe était super !!
par un voyageur
Hôtel idéal à Tobago
Publié le 9 oct. 2016 sur HotelsUn accueil et un service impeccables.
Piscine immense.
Repas variés et bien préparés.
Chambre un peu vieillotte mais très propre.
Hôtel pieds dans l'eau + grande plage propre.
Un vrai all inclusive avec le five o'clock .
par Berson de Guyane
Correct
Publié le 12 août 2014 sur HotelsTrès bien pour le all inclusive et la piscine ( promo a 200 euros pour 4 ) , très moyen pour les chambres et l'entretien .
Recommandé
pour Tout le mondepar un voyageur
Hôtel accueillant, au calme donnant sur la plage
Publié le 10 juill. 2014 sur ExpediaAvec un anglais des plus approximatifs, nous avons malgré tout passé un très agréable séjour.
Le personnel s'est montré très compréhensif et attentif envers nous.
L'hôtel est très agréable, les chambres donnent un accès direct à la plage.
La sécurité de l'hôtel est tout à fait satisfaisante (nombreux gardes et coffre-fort dans la chambre).
Le all inclusive était largement à la hauteur de nos attentes (repas assez variés, cuisine très correcte, boissons à volonté, le tout dans une hygiène irréprochable).
par un voyageur
Nice hotel on a lovely beach
Publié le 4 oct. 2024 sur HotelsReally nice hotel on a beautiful beach. Only complaints:
Advertise that they take AMEX and they don’t so we found that out the hard way.
Dinner isn’t great but the breakfast and beach bar for lunch are good and very decently priced
The bar lacks variety
Commentaires de Gestion de l’hôtel
5 oct. 2024 par GM, Gestion de l’hôtel
Thank you for taking the time to post your review. It is wonderful to read that you appreciated the comfort of the hotel and its location on the best beach in Tobago. We do apologize for having AMEX as one of the accepted forms of payment. This was an erroneous oversight, but it has been sorted out. It is unfortunate to read that you felt dinner was not great, and though the overall score on the food is 84%, this will be addressed with our Chef. Thank you for acknowledging the breakfast, and lunch at D'Grill. We note your comment on the beverage offering, and has been taken on board although our rating for that period was 87%.Once again, thank you for choosing us.RegardsLeslie
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
28 sept. 2024 par GM, Gestion de l’hôtel
Thank you for taking the time to share your rating on your recent stay with us. We will continue working on improving where we may have fallen below the standards. Once again, thank you for your overall score.RegardsLeslie
par un voyageur
Publié le 21 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
28 sept. 2024 par GM, Gestion de l’hôtel
Your favourable score on your recent stay with us is deeply appreciated. We will continue with our efforts to maintain and improve the standards to meet the satisfaction of our valuable guests.RegardsLeslie
par un voyageur
Publié le 12 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
12 sept. 2024 par GM, Gestion de l’hôtel
Thank you for taking the time to post your score about your recent stay with us.Your score seems to suggest that you were pleased with certain aspects of the products and services, and we would like to say a sincere thanks for affording us the opportunity. We hope this experience will influence a return visit in the not-too-distant future. RegardsLeslie
par un voyageur
Publié le 1 sept. 2024 sur Expedia
The parking peovided by the hotel was an open lot near a fishing facility next door. Had to park my new van in the bushes. The waiting time to check in was almost 3 hours. Got the wrong room after the long wait along with the wrong key. Room located extremely far from reception so this was not pleasent. Towel replenishment was absent. Remote controls had no batteries in the room. Overall an unpleasent expierence along with many other guests experiencing the same situations during my stay.
Food was at least decent.
Commentaires de Gestion de l’hôtel
2 sept. 2024 par GM, Gestion de l’hôtel
We are saddened to read that your experience was not a pleasant one. The issues mentioned will be addressed with our respective department managers on the basis that we should have done better because it is reflected in the overall CSR scores for the same period of your stay.Thank you for acknowledging that the food offered was decent enough for you. We will continue to work on maintaining the high standards that have made this hotel one of the most selected resorts in Tobago. RegardsLeslie
par un voyageur
Publié le 31 août 2024 sur Expedia
It was comfortable. We enjoyed the food variety and ambiance. The beach and pool was awesome. I had a fabulous time with my family.
Commentaires de Gestion de l’hôtel
2 sept. 2024 par GM, Gestion de l’hôtel
It is wonderful to read that you and your family had a fabulous stay with us. In addition, it is gratifying to read that our team delivered on our promise of good food, and warm & friendly service in the most amazing beach resort location in Tobago.We do hope this experience will influence your return for another visit. RegardsLeslie
