Note fondée sur 904 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,9 Service et personnel
3,6 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 18 nov. 2024
Was once a prestigious hotel and main areas are very showy. The hall carpets and bathrooms need upgrading (sluggish drains)
Commentaires de Gestion de l’hôtel
19 nov. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Charlene,Thank you for your 4-star rating! We're glad you enjoyed the main areas of the hotel. We’ve noted your feedback about the hall carpets and bathrooms, and we will work on improvements to ensure an even better experience for future stays. We hope to welcome you back soon!Sincerely, Hotel Manager
par un voyageur de Sandy
Publié le 13 oct. 2024
Commentaires de Gestion de l’hôtel
13 oct. 2024 par Hotel Manager , Gestion de l’hôtel
Dear JNEL,Thank you for your 5 out of 5 review! We’re thrilled to hear that you had a great experience with us. Your satisfaction means a lot, and we look forward to welcoming you back soon!Sincerely, Hotel Manager
par un voyageur
Publié le 23 sept. 2024 sur Expedia
room was nice size and clean
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Debra,Thank you for the wonderful 5/5 rating! We're delighted to hear that you found your room to be a nice size and clean. We look forward to welcoming you back for another great stay!Sincerely, Hotel Manager
par un voyageur
Publié le 23 sept. 2024 sur Expedia
room was dirty, the bathroom door was broken, very very noisy
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Syndi,Thank you for your feedback regarding your recent stay. We acknowledge your concerns about the cleanliness and maintenance issues, including the bathroom door and noise disturbances. We are committed to addressing these matters to improve our guests' experience. Your insights are valuable to us as we work towards providing a better stay for all our guests.Sincerely, Hotel Manager
par un voyageur
Publié le 22 sept. 2024 sur Expedia
As soon as we entered the hotel room there was dirt and crap on the floors and in the closet the walls were stained and the ceilings as well also the toilet seat was covered in pee and feces food left in the fridge. The staff was extremely pleasant though.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Catrina,Thank you for sharing your experience. We take cleanliness very seriously and will address these concerns with our housekeeping team immediately. We're glad to hear that you found the staff pleasant, and we will use your feedback to improve our services moving forward.Sincerely, Hotel Manager
par un voyageur
Publié le 22 sept. 2024 sur Hotels
The sheets were dirty. I had to sleep on top of bedding.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Guest,Thank you for bringing this to our attention. Cleanliness is a top priority for us, and we take your concern seriously. We'll address this issue with our housekeeping team to ensure it doesn’t happen again. We appreciate your feedback and hope to provide a better experience in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 21 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Rhonda,Thank you for your excellent rating! We're delighted to hear that you had a fantastic stay with us. Your positive feedback means a lot.Sincerely, Hotel Manager
par un voyageur
Publié le 20 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Hotel Manager , Gestion de l’hôtel
Dear xiaozhe,Thank you so much for this fantastic 10-star rating for your stay at our hotel! We are so glad to hear that you enjoyed your experience with us! We take great pride in providing exceptional service to our guests, and it's reviews like yours that keep us going. We look forward to seeing you again soon!Sincerely, Hotel Manager
par un voyageur
Publié le 16 sept. 2024 sur Expedia
Nice
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Ramiro,Thank you for the 5/5 rating! We’re glad you had a nice stay. Looking forward to seeing you again!Sincerely, Hotel Manager
par un voyageur
Publié le 15 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Travis,Thanks for staying with us and giving us an 8-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It would be highly appreciated. I hope you will visit us again soon.Sincerely, Hotel Manager
