Note fondée sur 96 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,5 Service et personnel
4,5 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 20 août 2023 sur Expedia
RAS super
Commentaires de Gestion de l’hôtel
7 sept. 2023 par Andrijana Bakalić Front Office Manager, Gestion de l’hôtel
Dear Jean-Frrancois,Thank you for sharing your feedback with us. We are so glad that you enjoy your stay. Hope to have a chance to welcome you again. Kind regards, Andrijana Bakalić Front Office Manager
par un voyageur
Publié le 11 mai 2019 sur Expedia
Personnel tres attentionne et tres professionnel. Vue imprenable. Tres calme et ideal pour couples.
Commentaires de Gestion de l’hôtel
13 mai 2019 par Ivana, Front Office Manager, Gestion de l’hôtel
Thanks for staying with us. We appreciate your feedback!
par un voyageur
Excellent séjour
Publié le 12 mai 2018 sur ExpediaNous avons passé 3 nuits dans cet hôtel et nous avons été ravi.
Le personnel est très serviable. La chambre était parfaite. Nous avions une chambre avec vue sur la mer.
Seul bémol est que la piscine n’etait pas chauffée en ce début mai et que pour ma part il manquait du sucré lors du petit déjeuner sinon tout le reste était au top.
Nous reviendrons volontiers dans cet hôtel et nous le recommandons vivement.
Commentaires de Gestion de l’hôtel
19 mai 2018 par Petar, Gestion de l’hôtel
Merci beaucoup! Nous espérons que vous reviendrez pour passer d'autre sejour dans notre hôtel. Nous ferons de notre mieux pour vous faire sentir merveilleux. Meilleures salutations
par un voyageur
Publié le 13 oct. 2024 sur Expedia
Stayed here last year. Loved it, weather was great. This year we came back.
Food still exceptional. Hotel clean and staff very helpful. Room had a great sea view.
Beach = the main reason we came back. Unfortunately the hotel have decided to allow a 3rd party to rent out the sun loungers and umbrellas at a cost of €30 per day for 2 people.
On the odd rainy/cloudy day we were lucky to have a car to visit Dubrovnik and Mostar.
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Andrijana, Gestion de l’hôtel
Dear Mark,Thank you for choosing to stay with us again and for sharing your detailed feedback. We’re delighted to hear that you enjoyed the food, cleanliness, and the helpfulness of our staff, as well as the beautiful sea view from your room. It’s wonderful to know that our beach continues to be a highlight of your stay.We apologize for any inconvenience caused by the new local municipality arrangement with the third-party sun lounger and umbrella rental service. Your feedback is valuable to us, and we will certainly take it into consideration as we strive to enhance our guests’ experience.We’re glad you had the opportunity to explore Dubrovnik and Mostar on the less sunny days. We hope to welcome you back for another enjoyable stay in the future.Warm regards,Andrijana BakalićFront Office Manager
par un voyageur
Publié le 12 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Andrijana, Gestion de l’hôtel
Dear Susan,We feel sorry that your expectations were not met. We would like to now where we feel short in order to make improvements and offer you exceptional stay.Feel free to contact us as our guest satisfaction is our main goal.Kind regards,Andrijana BakalićFront Office Manager
par un voyageur
Publié le 7 oct. 2024 sur Expedia
Good
Commentaires de Gestion de l’hôtel
11 oct. 2024 par Andrijana, Gestion de l’hôtel
Dear Amori,Thank you for staying with us. We are so glad to know that you had a good time at our hotel. Hope to have a chance to welcome you again.Kind regards,Andrijana bakalićFront Office Manager
par un voyageur
Publié le 19 sept. 2024 sur Expedia
We had an amazing stay, the views were incredible and the staff always went over and above.
Commentaires de Gestion de l’hôtel
20 sept. 2024 par Andrijana, Gestion de l’hôtel
Dear Guest,Thank you for your wonderful feedback! We are thrilled to hear that you had an amazing stay and enjoyed the incredible views. It’s especially gratifying to know that our staff exceeded your expectations and made your stay memorable.We look forward to welcoming you back for another fantastic experience.Best regards, Andrijana Bakalić Front Office Manager
par un voyageur
Publié le 16 sept. 2024 sur Expedia
einfach ein Traum
Commentaires de Gestion de l’hôtel
20 sept. 2024 par Andrijana, Gestion de l’hôtel
Dear Erika,Thank you for sharing your feedback with us. It is our pleasure to know how much you enjoyed our stay with us.Hope to have another chance to welcome you again so you can relax and enjoy even more.Kind regards,Andrijana BakalićFront Office Manager
par un voyageur
Not worth the price we paid.
Publié le 11 sept. 2024 sur Hotels- Very beautiful location.
- Reasonably clean.
- Comfortable.
- Service was extremely poor and not very friendly. Everything seemed an ordeal.
- Minibar was included but only with water, which again has to be taken to room through self-service, meaning coming to reception to get bottles of water for mini-bar. There were no snacks in the mini-bar.
- Food quality was not brilliant either. We would be able to eat something each day but the quality was just okay, and had very limited options.
- We didn’t find the hotel worth the money we paid unfortunately.
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Andrijana, Gestion de l’hôtel
Dear Guest,Thank you for your feedback. We’re pleased to hear that you enjoyed the beautiful location and found the hotel reasonably clean and comfortable. However, we sincerely apologize for the aspects of your stay that did not meet your expectations.We are sorry that the service did not meet your standards and that you found it unfriendly. We will address this with our team to ensure a more welcoming and efficient experience for our guests.Regarding the minibar, we understand your frustration with the limited offerings and the self-service requirement., however, our mini bar is filled only with water up to our BLUE standard. This is also advertised on our web pages.We also take your comments about the food quality and variety seriously. We offer rotation menu to cater all our guest needs and we will work with our culinary team to improve our menu options if needed to better meet our guests’ expectations.Thank you for bringing these issues to our attention. We value your feedback and will use it to make necessary improvements. We hope you might consider giving us another chance in the future to provide you with a better experience.Kind regards,Andrijana BakalićFront Office Manager
par un voyageur de Chudleigh
Publié le 18 août 2024 sur Expedia
Was very relaxing and what we need food was amazing , could not fault rooms there were spotless and plenty of room
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Andrijana, Gestion de l’hôtel
Dear Tracy,Thank you for your wonderful feedback! We’re thrilled to hear that you had a relaxing stay and enjoyed the amazing food. We strive to provide a comfortable and enjoyable experience for all our guests, and it’s great to know we met your expectations. We look forward to welcoming you back in the future!Kind regards,Andrijana BakalićFront Office Manager
