Avis Gorgeous recently updated home. Large pool & private beach just 3 blocks away!!

Hello Brenda, I’m glad to hear you had a great stay with us. Thank you for choosing us, we are looking forward to hosting you again in the near future. Cheers!

Hello Sarah, Thank you for your stay and feedback. I would like to let you know that we were not ware of the missing forks since we had more that twenty of them to accommodate large parties. Since learning about this issue through your review we just got a new set of twenty four forks, I wish you would have made us aware of this while you were staying at the house so we could had addressed this issue right away. Also, the towels we provide are 100% cotton (natural fabric) used for the first time in season. We were not aware of any issue with the bikes since the previous guests didn’t report any issues to us. Again, I wish you would have let us known about this to resolve it during your stay. Unfortunately things happens due to wear and tear and we can only address them once we learn about them through the guests feedback or inspection by our cleaning crew. Thank you and I hope you enjoyed your stay with us.

Hello Jane, We are very glad you enjoyed your stay with us, and we hope to host you again in the future. Our dinning table has six chairs and there are plenty of eating and seating areas in and around the house. We’re hoping you were able to use those, including the second living room in the lower level. Thank you and have a great rest of your summer.

We are very sorry you and your family had such an unpleasant experience at our house. We wish things could have been resolved right away and allowed for you to enjoy the pool. However, we believe your review depicts us as irresponsible, uncaring, and unprofessional hosts and this is just not the case. As you are aware, we worked diligently to resolve the unfortunate pool issue with the pool company. Our previous pool people retired, and we had just started the season with a new pool company. Unfortunately, this new company caused the pool problem and did not inform us; therefore, when your group checked in and informed us of the pool situation, we were as surprised as you were. As soon as you informed us about the pool algae, we assured you we were working to resolve the issue and that we were going to take financial responsibility for your troubles through a refund of some sort. As you know, we were in constant communication with the pool company throughout each day and had them go to the house multiple times a day to continue to address the problem. We also kept in constant communication with you. On Monday morning I went personally to the house and apologized to you and your family for the pool issue and asked if you wanted to check out early and we would refund you 100%. You did not take me on the offer but said you would stay and reach a partial refund agreement. We informed you that we would refund 50% of the daily rate for every day you were not able to use the pool and at the time you accepted. In the meantime, we were searching for a new pool company and having the current company fix the issues. Unfortunately, it would take several days to get the pool back to usable conditions, and it was out of our control as we could not speed up that timeline. All of this we tried to clearly explain to you, which is why we initially offered the full refund if you checked out on Monday. Even though we had been in constant communication, and you were aware of how diligently we were working to resolve the problem, you continued to call/text us and VRBO, nonstop, to have us refund you more money than we had agreed to. After countless hours of being on the phone multiple times a day and having to deal with an incredible amount of rudeness, disrespect, and threats from you and your group, we agreed to refund you 75%. Not having a pool to enjoy is very much a situation that no one planned for, and we understand how it can put a damper on a vacation, which is why we worked so hard to get it resolved. However, for the 5 nights that you were there, you were able to enjoy other amenities such as access to a private beach and the amenities the house itself provides. The additional allegations about the house being dirty, is also unfortunate. You checked in immediately after our cleaning crew left. When we reached out to them, they informed us they had mopped the floors twice and that it was impossible for the floors to be dirty. However, moving forward we have requested pictures of the house after they clean it so that we can avoid a situation like this again. Also, our house does not have a mold problem. The house is sanitized properly and always well maintained. The kitchen sink did leak, which we fixed immediately after being informed. Fortunately, we have a new pool company that is excellent. They were able to remediate the pool issue and has been servicing it since then. The very next guests that stayed at the house were very satisfied with everything, including the pool and their review reflects it. Again, we want to apologize for your inability to use the pool, we wish this never would have happened. Now, we have taken measures to avoid these problems in the future. Than you!