Note fondée sur 35 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,2 Service et personnel
4,1 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 2 déc. 2019 sur Expedia
Commentaires de Gestion de l’hôtel
28 janv. 2020 par Sovit , Gestion de l’hôtel
Dear Guest,
We would like to convey our humblest thanks for your honest feedback. We are desperately trying to recover it every single day. Thank you for believing and giving us the best opportunity to serve you !!
par un voyageur
Publié le 28 nov. 2019 sur Expedia
par un voyageur
Publié le 4 nov. 2019 sur Expedia
Good location, but poor room condition. Bathroom had a ton of mold and TV did not work. Lock on sliding glass door was broken.
Commentaires de Gestion de l’hôtel
10 janv. 2020 par Team Raniban, Gestion de l’hôtel
Dear valued guest
We are extremely sorry for the problem you faced during your staying and we will promise to solve all the problems and provide you the best service in your next visit
par un voyageur
Publié le 23 avr. 2019
Got a great 5th floor room with an overview of the lake. The room also had a terrace. Room was clean and staff was friendly. Few updates could be done. I touched one of the curtains and it fell down. No biggie, but... I was there with 2 children and they loved it. The food from the room service and the adjacent restaurant was mediocre at best. We only had one buffet breakfast there and it was bad, we didn't eat there again. But the hotel, good. I'd do it again. For the price, this was well worth it.
Commentaires de Gestion de l’hôtel
30 avr. 2019 par Sovit Pahari , Gestion de l’hôtel
"Greetings of the day from Hotel Raniban Arcade "
We thank you so much that you gave us opportunity to serve you also we apologize for the breakfast but we promise you that we will surely gonna improve .We wish to serve you back and make your stay more beautiful and comfortable by eradicating those problems and improving in a much better way .
Thanking you Team Raniban
par un voyageur
Publié le 4 avr. 2019 sur Expedia
Commentaires de Gestion de l’hôtel
5 avr. 2019 par Sovit Pahari , Gestion de l’hôtel
we heartly thank you for your beautiful remarks that you gave us its your reviews that shows us our result and result of our work..
Thanking you
par un voyageur
Publié le 3 avr. 2019 sur Expedia
Commentaires de Gestion de l’hôtel
4 avr. 2019 par Sovit Pahari, Gestion de l’hôtel
Respected Guest,
Greetings of the day from Hotel Raniban Arcade !!
We hope you had a great stay at Hotel Raniban and we are able to deliver the best of our service. Thank you for your valuable feedback and let us know anything we can serve you in future...
par un voyageur
Good place, can do better with service.
Publié le 27 déc. 2018 sur HotelsThe property has a convenient location as it's on the main lakeside road.
The first room that we were given was not clean but they promptly gave us another room. Overall it was a good easy stay. The negative was that we had to all for a bottle of water a number of times before we got it and that too the next day as the 'staff was busy' with Christmas dinner.
It was great for us to relax and get a perfectly fine hot shower after our trek. The restaurant downstairs is also good. Overall a great place for families with children as well.
Commentaires de Gestion de l’hôtel
3 janv. 2019 par Longtail E-media , Gestion de l’hôtel
Greetings from Hotel Raniban Arcade, We thank you for your comment which will help us to know our faults and eradicate it in coming future, we are sorry for the problems you faced over here as we will try our best for better improvement to solve the problem, We are glad that you enjoyed your stay in our hotel and share your experiences with us.
par un voyageur
Recomendo
Publié le 19 nov. 2018 sur HotelsTudo conforme o anúncio. Localização próxima ao lago, na via principal. Embaixo do hotel há um restaurante.
Commentaires de Gestion de l’hôtel
21 nov. 2018 par Hotel Raniban Arcade Management, Gestion de l’hôtel
Thank you for your valuable feedback. We are dedicated to offer best experience to our guests.
We wish to welcome you again at our hotel.
par un voyageur
Good location, very nice staff, but needs maintena
Publié le 18 nov. 2018 sur HotelsThe hotel is located in a very nice part of Pokhara, and the staff is very kind and attentive, but the rooms need maintenace. The first room I stayed in had a drain that overflowed and the second had a problem with the shower switch. Both were not very well cleaned and there was dust and hairs on the floor. I asked the cleaning lady to clean it again and, then, it was much better, but still the carpets were very dusty (both underneath and on top) and I avoided stepping on them barefoot. The furniture was very old, too, and the closet didn't smell very well. However, the nice staff, the comfortable bed and the delicious restaurant compensated the negative aspects. ;)
Commentaires de Gestion de l’hôtel
5 mars 2019 par Sovit Pahari , Gestion de l’hôtel
Greetings from Hotel Raniban Arcade,
We thank you for your comment which will help us to know our faults and eradicate it in coming future, we are sorry for the dust and problems you faced over here as we will try our best for better improvement to solve the problem, we really thank you so much for liking our place and looking forward to having you here incoming future .
par un voyageur
Publié le 26 oct. 2018 sur Expedia
Commentaires de Gestion de l’hôtel
30 avr. 2019 par kush Bhujel, Gestion de l’hôtel
Respected Guest,
Greetings from Hotel Raniban Arcade !!
We do apologize if there was any inconvenience in our service and product promising a drastically positive and dynamic approach already being applied keeping the 100% satisfaction of our valued guests in our mind.
More than welcome anytime if we can get the grand opportunity to recover the service and product.
