Note fondée sur 135 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,6 Service et personnel
4,3 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 22 août 2024 sur Expedia
Stunning property, comfortable beds, and friendly staff.
The car park needs to be fixed though, there are pot holes everywhere!
Commentaires de Gestion de l’hôtel
24 août 2024 par Sam, Gestion de l’hôtel
Thanks for the fantastic review, Manal! We're thrilled you enjoyed your stay and our team. We appreciate your feedback about the parking—it's on our radar, and we're working to improve it. Hope to see you again soon!
par un voyageur
Quiet retreat
Publié le 12 août 2024 sur HotelsLovely hotel. We were upgraded to an upstairs, corner, Premier room, which was very special. Large, very comfortable room, with options to access two balconies. Very comfortable King Bed and large bathroom. Shower over the bath. Did not utilise breakfast there, which would have been $39/person per day. Made pod coffee provided in the room. Very quiet stay. There is no lift, so if you dont manage stairs, request a downstairs room. Staff were very pleasant.
Commentaires de Gestion de l’hôtel
15 août 2024 par Sam, Gestion de l’hôtel
Hi Margaret, thank you for taking the time to share your experience with us. We're thrilled to hear that you enjoyed your stay. We appreciate your feedback and hope to welcome you back again soon!
par un voyageur
Publié le 8 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 août 2024 par Maria, Gestion de l’hôtel
Hi Laurence, thanks so much for rating us. If there are any details you’d like to share about what we are doing well, we’d love to learn more!
par un voyageur
Publié le 1 août 2024 sur Wotif
par un voyageur
Publié le 29 juill. 2024 sur Expedia
par un voyageur
Publié le 28 juill. 2024 sur Wotif
The accommodation was perfect for a midwinter getaway. The grounds were perfect. Staff were lovely and rooms were spacious.
Commentaires de Gestion de l’hôtel
28 juill. 2024 par Convent Guest Services Team, Gestion de l’hôtel
Hi Simon, we thank you for the lovely feedback and we're glad that you had a wonderful stay with us. We look forward to welcoming you back.
par un voyageur
Publié le 3 juill. 2024 sur Expedia
Friendly, stunning fit out and felt like a treat
Commentaires de Gestion de l’hôtel
4 juill. 2024 par Sam, Gestion de l’hôtel
Hi Robbie! Thank you for your kind words. We're thrilled to hear that you enjoyed our friendly atmosphere and stunning interior design. We aim to make every visit feel like a special treat for our customers. We appreciate your positive feedback and hope to see you again soon!
par un voyageur
Publié le 24 juin 2024 sur Wotif
Old and tired, in drastic need of some TLC and maintenance. It may be old but chipped paint, missing tile grout, loose taps, general grubbiness is no excuse. This property is grossly overpriced.
Commentaires de Gestion de l’hôtel
4 juill. 2024 par Convent Guest Services, Gestion de l’hôtel
Hi Chris, thank you for sharing your feedback with us. We sincerely apologize that your experience did not meet your expectations. Your comments have been noted and we will work diligently to address the maintenance issues you mentioned. We appreciate your input.
par un voyageur
Publié le 23 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 juill. 2024 par Maria, Gestion de l’hôtel
Thank you for your rating! We hope to see you back soon and look forward to welcoming you then! If you would like to let us know why you loved your stay - we would love to hear from you!
par un voyageur
Bye Gone Beauty
Publié le 10 juin 2024 sur HotelsThis gorgeous building is let down by a single staff member doing his best to serve everyone at reception and the dining room (and explain that the coffee machine was broken). Our garden suite had black mould growing on the bathroom ceiling, a very poor shower and no power points bedside. I fear this beauty may be passed her use by date.
Commentaires de Gestion de l’hôtel
12 juin 2024 par The Convent Guest Services, Gestion de l’hôtel
We apologize for the disappointing experience you had during your stay. Your feedback is valuable to us and we will address the issues you mentioned with our team. We strive to provide the best service and accommodations for our guests, and we hope to have the opportunity to exceed your expectations in the future.
