Note fondée sur 75 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Good property
Publié le 1 déc. 2024 sur HomeAwayWell presented and clean.
Commentaires de Gestion de l’hôtel
9 déc. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for your feedback, Julia! We're glad to hear you found the property well-presented and clean. We hope to welcome you back soon! Weekenda
par un voyageur
Pokolbin villa
Publié le 5 nov. 2024 sur HomeAwayThe property was okay but there were a number of little things that made it not as good as it could have been. There was not enough cutlery, many of the dishes were chipped, the furniture was "tired" and the wood floor was scratched. One of the air conditioners had the swing flap missing. The upstairs carpets were frayed. The choice of television stations was limited to free to air and Prime without popular apps like Foxtel, Netflix, Stan or Paramount. The "view" was just of trees. The beds were confortable and the barthrooms clean.
Commentaires de Gestion de l’hôtel
15 nov. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for taking the time to review your stay at Cypress Lakes Villa. We appreciate your feedback on the areas for improvement, including the cutlery, dishware, furniture condition, and the television options. We’re glad to hear you found the beds comfortable and the bathrooms clean. Your comments are valuable to us as we continuously work to enhance our guests' experience, and we’ll be sure to review these details with our team. We hope to welcome you back in the future with an improved experience.
par un voyageur
Message not getting received on arrival
Publié le 21 oct. 2024 sur HomeAwayI sent a message on the 28th September and took a picture to advise "The place is lovely, but there were no coffee pods for the coffee machine, minimal oil to cook in - empty. Looked up and saw a very very dirty sock covering a smoke alarm in the downstairs lounge room it did not look like it should be there.
Would have loved a response.
Warm Regards
Louise Skinner
Commentaires de Gestion de l’hôtel
22 oct. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for your message and for bringing these issues to our attention. We sincerely apologise for not responding sooner. We're sorry to hear about the missing coffee pods, oil, and especially the concerning discovery of the sock on the smoke alarm—this is definitely not acceptable.
We will ensure these matters are addressed immediately to prevent this from happening again. We appreciate your understanding and hope we can make it up to you in the future.
par un voyageur
Peaceful retreat
Publié le 24 sept. 2024 sur HomeAwayComfortable clean apartment overlooking the golf course. Very quiet and peaceful. Only problem was that the curtain rail had fallen off the wall in the main bedroom leaving double sliding doors to let in the full moon and early morning sun reducing sleep quality. Hopefully this will be repaired for next visitor.
Commentaires de Gestion de l’hôtel
26 sept. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for your review. We're pleased to hear you enjoyed the peaceful setting and views over the golf course. We apologise for the issue with the curtain rail in the main bedroom—this is something we’ll ensure gets repaired promptly to improve sleep quality for future guests. Your feedback is important to us, and we look forward to welcoming you back for an even better experience next time.
par un voyageur
Great place to stay. Central to everything you need.
Publié le 8 sept. 2024 sur HomeAway.
Commentaires de Gestion de l’hôtel
11 sept. 2024 par VrboOwner, Gestion de l’hôtel
Hi Ricardo,
Thank you for your review! We're thrilled to hear you enjoyed your stay and found the villa's location convenient for everything you needed.
We hope to welcome you back soon! Weekenda
par un voyageur
We'll be back
Publié le 24 mai 2024 sur HomeAwayThe property Manager was responsive and the check in and check out process the best I've experienced. Awesome location and great value for money compared to overpriced places around the area. Will definitely be back and will recommend to others.
Commentaires de Gestion de l’hôtel
24 mai 2024 par VrboOwner, Gestion de l’hôtel
Hi Gail, Thank you for your fantastic review! We're delighted to hear that you found the check-in and check-out process to be the best you've experienced and that our property manager was responsive. We're also glad you appreciated our awesome location and great value for money. We look forward to welcoming you back and appreciate your recommendations to others! Weekenda
par un voyageur
Mrs
Publié le 21 mai 2024 sur HomeAwayThere’s was dirt on the bathroom floor, a dirty sock on the floor under the curtain in the bedroom, also no soap to bath with no shampoo otherwise okay
Commentaires de Gestion de l’hôtel
24 mai 2024 par VrboOwner, Gestion de l’hôtel
Hi Deborah,
Thank you for your review. I'm sorry to hear about the issues you encountered. I noticed you didn't contact our team during your stay. If you had, we would have promptly addressed the dirt on the bathroom floor and the sock in the bedroom. Additionally, we provide a 3-in-1 body wash for bathing and shampooing needs. Weekenda
par un voyageur
Not impressed
Publié le 10 janv. 2024 sur HomeAwayI felt it was false advertizing. Showed pool that wasn't there. Gym showed wasn't there. ...
Commentaires de Gestion de l’hôtel
16 janv. 2024 par VrboOwner, Gestion de l’hôtel
We appreciate your feedback and apologise for any confusion. The resort facilities info is attached in all property instructions. I'll address the discrepancy in the advertised amenities. - Weekenda
par un voyageur
Mrs Suwaree Jelinek
Publié le 6 janv. 2024 sur HomeAwayA very nice villa in a great location 👍👍👍👍 The location of the house is clean and comfortable.
Commentaires de Gestion de l’hôtel
26 janv. 2024 par VrboOwner, Gestion de l’hôtel
Hi Suwaree, we are so glad to hear you enjoyed your stay at our Executive Villa within Cypress Lakes. We look forward to hosting you again in the future - Weekenda
par un voyageur de Mittagong
Wonderful property
Publié le 25 oct. 2023 sur HomeAwayWe had a very short stay here, but it had absolutely everything you would need, no matter how long your visit. We are planning a return soon! Management were wonderful and heloful and check in is seamless. Lovely lazy outlook over the golf course, surrounded by birds. Rooms are pristine and very comfortable. It felt like home.
Commentaires de Gestion de l’hôtel
26 oct. 2023 par VrboOwner, Gestion de l’hôtel
Thank you so much for your wonderful review! We're delighted to hear that even during your short stay, you found everything you needed and that you're planning a return visit. We take great pride in providing a seamless check-in experience and maintaining pristine, comfortable rooms. The serene view of the golf course and the presence of local birds certainly add to the charm of our location. We can't wait to welcome you back, and it's our pleasure to make you feel at home during your stay. Safe travels until we see you again. The team at Weekenda.
