Note fondée sur 372 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,4 Service et personnel
4,2 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 23 juill. 2023 sur Expedia
All good
Commentaires de Gestion de l’hôtel
17 août 2023 par HP, Gestion de l’hôtel
Thanks Dany! See you soon and stay safe!
par un voyageur
Nice place
Publié le 27 sept. 2024 sur HotelsIt was excellent
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Guest Experience Team, Gestion de l’hôtel
Hi michael, Thank you so much for your feedback! We're thrilled to hear that your experience was excellent, and it’s always a pleasure to know when we've made a positive impression. We look forward to welcoming you back and continuing to provide the same high level of service for your future stays!Warm regards,Guest Experience Team
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Guest Experience Team, Gestion de l’hôtel
Hi MARLA,Receiving a perfect rating from valued guests like you is such a compliment. We are excited to serve you again!Warm regards,Guest Experience Team
par un voyageur
Publié le 19 sept. 2024 sur Expedia
the property is clean and the rooms are well appointed the pool also was clean.this is more important when book a hotel.Tx
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Guest Experience Team, Gestion de l’hôtel
Hi marinela,Thank you for your feedback! We're delighted to hear that you found the property clean and the rooms well-appointed, as well as the pool's cleanliness. We understand how important these aspects are when choosing a hotel, and we're glad we met your expectations. We hope to welcome you back for another enjoyable stay soon!Warm regards,Guest Experience Team
par un voyageur
Publié le 11 sept. 2024
Commentaires de Gestion de l’hôtel
11 sept. 2024 par HP, Gestion de l’hôtel
Hello Charlie. Thank you for providing us a review of your stay. I understand that sometimes our overworked staff cannot always exceed guest expectations and for that, I am truly sorry. We are always looking for ways to accommodate all guests so we do have weekly discussions within the organization for training purposes and to continue to improve guest experience. It appears we have failed you and are sorry. I hope you can understand that what you may have experience is not our typical guest experience and give us a chance to make it better in the future.
par un voyageur
Publié le 9 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Barbara,Receiving a perfect rating from valued guests like you is such a compliment. We are excited to serve you again!Warm regards,Guest Experience Team
par un voyageur
Publié le 9 sept. 2024 sur Expedia
The staff was courteous and helpful. The room was clean, and as requested, no fragrances in linens or carpets.
Our upstairs neighbor had a heavy footfall morning & night, awakening us before our alarms, and at night we couldn’t sleep until they stopped their walking back and forth. We were glad to stay one more night than they did.
Our stay wasn’t a pleasure trip, as our home had unliveable conditions related to construction going on. We might have complained sooner if we didn’t have the luxury of an afternoon nap.
Otherwise the stay was comfortable. The bed was more comfortable than any other I’ve ever experienced! Thumbs up to the staff.
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Customer Care Team, Gestion de l’hôtel
Hi Robert,We’re pleased to hear that you found our staff courteous and helpful, and that the room met your request for no fragrances in the linens or carpets. We’re also glad you found the bed exceptionally comfortable. However, we’re sorry to learn about the noise disturbance from the upstairs neighbor and the impact it had on your sleep. We appreciate your patience and understanding given the circumstances of your stay. Thank you for your feedback and for recognizing our staff's efforts.Warm regards,Guest Experience Team
par un voyageur de Van Alstyne
Publié le 2 sept. 2024 sur Expedia
After reading the reviews I thought I had booked a cool little inn. The first floor was closed which meant lugging or luggage up stars. There was no assistance offered. The breakfast was the worst hotel food I have ever had. The hotel was not worth the price. It did not match my expectations at all. I will probably not adventure off the major brand hotels again.
Commentaires de Gestion de l’hôtel
2 sept. 2024 par HP, Gestion de l’hôtel
Hello Gerry. Thank you for choosing to stay with us. I am sorry to hear that the first floor was occupied by other guests during your stay. We do look at all reservation guest notes for any requests ahead of time to accommodate everyone. We have trained all front desk staff to help guests when needed so I will work on more training with the team. I will also see what else we can offer in addition to the approved breakfast items that we currently offer. Again, I am sorry for your experience but I can assure you that this is not our typical guest experience.
par un voyageur
Publié le 1 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Customer Care Team, Gestion de l’hôtel
Hi Shannon,Thank you for sharing your fantastic rating with us. We hope that your next trip is just around the corner!Warm regards,Guest Experience Team
par un voyageur
Small but good
Publié le 26 août 2024 sur HotelsStayed overnight prior to heading off to run the Rubicon Trail. The accommodations were good but small. Since it was just me the size was good, but it would be small for a family. The bed was decent (a little firm). I would stay again if in the area.
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Customer Care Team, Gestion de l’hôtel
Hi Michelle,Hi Michelle,Thank you for choosing to stay with us before your adventure on the Rubicon Trail! We're glad to hear that you found the accommodations suitable for your needs, even though the room size might be a bit compact for a family. We're also pleased that the bed provided you with a decent night's rest, though we understand that mattress firmness is a personal preference. We appreciate your feedback and look forward to welcoming you back if you’re in the area again.Warm regards,Guest Experience Team
