Avis Wave Resort – Ultra All Inclusive

Dear Jean Francois, Thank you very much for the lovely comments and high score! We hope to see you again! Regards, Deyan Kolev Guest Relations Manager

Dear Alaina, Thank you for choosing Wave Resort and for taking the time to share your experience with everybody! We are so glad that you liked our hotel and everything we have offered to you. The kids clubs are working but it all depends on the weather forecast. The time you have been here the weather wasn't great. We have 2 heated outdoor pools and 1 heated indoor pool(for the colder months). The other pools are made for swimming and cooling down from the summer heat. Our animation program is all day every day for all kinds people and ages. Thank you for visiting our hotel, we are warmly welcoming you again to have a better and more joyful stay with us. Best Regards, Wave Resort Team

Dear viktoriya, We are sorry to hear that your vacation has been less satisfactory than expected! Although the general feeback from you is positive, we would prefer more considerate rating, given the overall quality of the services, as 6/10 because of a massage seems a bit too harsh and somewhat unfair! Your comments will be passed to the SPA manager for information and follow up. Regards, Deyan Kolev, Guest Relations Manager

Dear "Falco", Thank you for the time to share your experience after your 11 days stay with us in October! Thank you for the few kind words about our Hotel and the Staff! Your commendations will be passed on to the Employees and the Management. Naturally, we will put the focus to the areas where we can improve and if there is such need, we are determined to take immediate action. The location "in the middle of nowhere" is considered one of our strongest advantages, as the so called "No Man's Land" are the world renowned "Pomorie Saltpans", home of the "Via Pontica" Natural Reserve providing nesting area for over 150 species of birds! Would you prefer neighboring Bars, Discos, Restaurants, Shops, local Markets, or other achievements of our Civilization? The location is clearly explained in all reservation channels and websites and this should not come to you as a surprise. Unless the hotel is on an Island, a Cape or a Peninsula, there can be only one side with a view to a Sea and we are not an exception. The room allocation on the 1st floor is also very clearly noted in the 2nd sentence of the Room description, right under the picture: "44 Quadratmeter großes Zimmer, im Erdgeschoss, mit Blick aufs Meer." The Sea is perfectly visible from the Terrace of your room which is facing the fountains, however we agree, that there is a slightly bigger chunk of Sea visible from any of the rooms and suites on the top floor, which you have had the opportunity to book. All the room information has always been at your disposal and we assume that the choice has been made based on the published information. Nevertheless, even if you were not satisfied with the view, you should have shared with any of the German-speaking Staff, either at the Concierge or the Reception your concerns and we would be more than happy to solve the issue and accommodate you to your desire. The complimentary Shuttle Bus is running back and Forth to Pomorie every single day, providing bus links to any destination in the entire country. Together with that, the hotel is providing safe Taxi services and Car Rentals if you should need such service at your own time, completely independent from the schedule of the Shuttle bus, so you did not have to worry about walking along the roads to the nearby town of Aheloy, which is some 2500 meters away. All these features and transportation possibilities are not exactly a “Luxury Prison” characteristics by any stretch of the imagination. Regarding the information, that “From September 15th, all outdoor dining facilities and the outdoor pool will be closed”: You were there in October and the facilities were still open, so what is the purpose of this information? None of the 7 outdoor pools closed. The information sheet only mentions this as a possibility in case of bad weather in Autumn, not that the facilities will be closed, regardless of the conditions. Who would need a Beach Bar in the rain or blown by the wind for example? The food: We provide fo

Dear Penko, Thank you so much for the positive feedback! We will be happy to see you again soon!

Thank you very much for the generous rating!

Dear Yasen, thank you somuch for the top score and the kind words!

Thank you for your kind feedback!

Dear Guest, Thank you so much for your fabulous review! It is a pleasure to find that you are happy with your holidays and your recommendations are taken into account to make us even better!

Dear Joshua, sorry for the delayed response to your great review! Due to some technical issue today is our first opportunity in a very long time to thank you from the bottom of our collective heart for your kindness and positive mindset, which has made our jib so much rewarding and satisfying! Please do visit us again!