Note fondée sur 234 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,3 Service et personnel
4,1 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 21 oct. 2024 sur Expedia
Clean and reasonably priced.
Commentaires de Gestion de l’hôtel
21 oct. 2024 par Guest Services, Gestion de l’hôtel
Hello Roy!Thank you for your review. We look forward to and appreciate your thoughts.We look forward to welcoming you again in the near future.
par un voyageur
Publié le 21 oct. 2024 sur Expedia
Clean and reasonably priced.
Commentaires de Gestion de l’hôtel
21 oct. 2024 par Guest Services, Gestion de l’hôtel
Hello again Roy! Seems you may have reviewed us twice. We thank you and look forward to welcoming you again.
par un voyageur
Publié le 19 oct. 2024 sur Expedia
Everywhere was nice and well lit…no dark corners.
Commentaires de Gestion de l’hôtel
19 oct. 2024 par Guest Services, Gestion de l’hôtel
Good evening Irene!Thank you for taking a moment to review our location. It is appreciated. You are correct!! We like things bright and well lit. :)We hope to welcome you again in the near future.
par un voyageur
Publié le 14 oct. 2024 sur Hotels
No ice machine and needed more towels
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Guest Services, Gestion de l’hôtel
Hi Gail!!Thank you for your review. The ice machine was taken out during Covid, apologies for not having this amenity for you. Extra towels can be requested through the front desk for next time you stay with us. :)Otherwise, I do hope your stay was comfortable.
par un voyageur
Publié le 13 oct. 2024 sur Expedia
The room was huge and nice. No coffee makers, hard to get extra towels, one lady at front desk was quite rude.
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Guest Services, Gestion de l’hôtel
Good morning!We are happy to read that you liked our large rooms. Fresh coffee is always available in the lobby, along with specialty creamers, teas and hot chocolate. I'm sorry if anyone was short with you. We will address this immediately.Hope to see you again in the near future.
par un voyageur de CALGARY
Publié le 11 oct. 2024 sur Expedia
Good stay as solo for work.
Room is old look but big size and very clean so no complain on it. Small kItchen is a huge asset for me. Only thing I don't like is the card Key is not working well for in and out from out side to hotel so need some improvement. I have stayed other hotel in Ponoka but this one is better with reasonable price.
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Guest Services, Gestion de l’hôtel
Hello Jine!Thank you so much for your feedback. Your input is helpful for us to keep up with what guests enjoy. We hope to be welcoming again in the near future.
par un voyageur
Publié le 11 oct. 2024 sur Expedia
Mattress were not comfirrable
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Guest Services, Gestion de l’hôtel
Hi Linda!We are sorry to read that you did not find our mattresses comfortable. Most guests love their firmness. We are glad you stayed with us and hope to see you again soon.
par un voyageur
Publié le 28 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Guest Services, Gestion de l’hôtel
Thank you for taking a moment to give us a review. They are greatly appreciated.See you next time!
par un voyageur
Publié le 27 sept. 2024 sur Expedia
It’s an average hotel. The breakfast says it’s open 6:00am to 9:30am but always closed either at 9am or sooner, and it was nothing to rave about. Avoid the eggs they made my whole family sick, and the bacon was so dry to the point you needed a drink after every bite, if they even had food out. The rooms were spacious, kitchenette was nice but the TV’s are so small, and the beds were so stiff it felt like I was sleeping on the ground camping, at least the beds and sheets were clean. Pool is advertised but permanently closed, asked reception for extra towels but never showed. Curtains never fully closed, the A/C machine was so loud, and there was a hole where the machine fit into the wall, you could see outside. They also make you pay all fees included when you check in. Deposit and stay, which I found was odd, as other hotels let you pay at the end of the stay. Maybe it’s their hotel policy, I don’t know. Overall just super average.
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Heidi Simmons, Gestion de l’hôtel
Hi Haylee,We appreciate all reviews as they help us to continually improve our guest's experience.I'm sorry to read your stay was not what you expected.I'd like to note that I, specifically, was the person on shift in the mornings during your stay. We never close breakfast prior to 9:30am. If it hadn't been me that was on shift I would have checked our video cameras for proof as this is not allowed. I'm sorry if your family was sick. No one mentioned anything to me or my staff during this time. We have had no other complaints and many guests.The TV in your room specifically is, corner to corner, 33". The pool sign on the outside of our building does need to come down, agreed. It does take a moment to arrange this. It is not on our location's website.We do not 'charge' full fees at check-in. We capture a 'pre-authorization' to secure the funds. Basically this means we have not 'taken' the funds, we have 'frozen' them until we 'complete' the pre-authorization at the end of your stay, at which time we do then 'take' the funds owed to us for your stay and the remainder is 'released' for your use. This is a common business practice.You stayed for 3 nights, I'm curious why I, as manager, would not have received any of this information during your stay so we could have had the opportunity to rectify what was possible.We hope your find a more fitting accommodation for your next vacation.
par un voyageur
Publié le 22 sept. 2024 sur Expedia
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Commentaires de Gestion de l’hôtel
22 sept. 2024 par Guest Services, Gestion de l’hôtel
Hi Heather!Thank you so much for your review. :) It was a pleasure hosting you. Perhaps we will be welcoming you in the near future.Guest Services
