Note fondée sur 72 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,7 Service et personnel
4,6 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par matthieu
Nice hotel
Publié le 13 oct. 2015 sur HotelsClean hotel, nice rooms, good wifi. You need to take your car to go at the restaurant because there is nothing around and the restaurant of the hotel is closed during the week end.
par un voyageur
Publié le 18 avr. 2024 sur Expedia
This is a lovely and well run guesthouse. Carol made me feel very welcome and taken care of. Thanks
Commentaires de Gestion de l’hôtel
15 mai 2024 par Carol, Gestion de l’hôtel
Thank you Mary for your fabulous review, it was a pleasure to welcome you.
par un voyageur
Publié le 20 mars 2024 sur Expedia
Welcoming and helpful
On arrival 👍
Commentaires de Gestion de l’hôtel
20 mars 2024 par Carol, Gestion de l’hôtel
Thank you for your review Linda it was a pleasure to meet you. I look forward to hopefully welcoming you back in the future. Take careMany thanks Carol.
par un voyageur
Definitely Executive Level
Publié le 24 août 2023 sur HotelsFabulous place, room very well equipped, linen, towels etc all top quality. Well stocked tea tray, good chair so i could do some work in comfort at the desk/dressing table. Secure parking too. 10 minute walk into town centre. Not a place for the general contractors. Have stayed before and will stay again when working in the area.
Commentaires de Gestion de l’hôtel
30 août 2023 par Carol, Gestion de l’hôtel
Thank you Stephen for your fabulous review it makes all the hard work worth while. We look forward to welcoming you back in the future. Take careKindest regards Carol
par un voyageur
Publié le 12 juill. 2023 sur Wotif
Ground floor clean & comfortable with off street parking.
Commentaires de Gestion de l’hôtel
12 juill. 2023 par Carol , Gestion de l’hôtel
Thank you for your review, have a safe journey home
par un voyageur
Very nice place to stay
Publié le 1 juill. 2023 sur HotelsNice clean room in a very good condition. Only minor gripe is that I couldn’t get any hot water for a shower in the morning. A pub offering food, including a carvery, is just a few hundred metres walk away.
Commentaires de Gestion de l’hôtel
3 juill. 2023 par Carol, Gestion de l’hôtel
Hi David, thank you for your review, unfortunately by the time the problem of the water was brought to my attention you had already left so my sincere apologies for that. Our hive control panel caused the issue and this was repaired by our plumber within two hours of finding out about the problem. I do hope that if you do return to Pontefract in the future that we can welcome you back to Tower House Guest House. Kindest regards Carol. (Proprietor)
par un voyageur
Publié le 18 mai 2023 sur Hotels
Commentaires de Gestion de l’hôtel
5 juin 2023 par Carol, Gestion de l’hôtel
Thank you Peter for your excellent review, it was a pleasure to welcome you.
par un voyageur
Alles gut
Publié le 11 nov. 2022 sur HotelsCommentaires de Gestion de l’hôtel
11 nov. 2022 par Carol, Gestion de l’hôtel
Thank you for staying with us we look forward to welcoming you back.
par un voyageur
Publié le 19 oct. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
11 nov. 2022 par Carol, Gestion de l’hôtel
It was a pleasure to welcome you to Tower House Guest House
par un voyageur
Publié le 24 sept. 2022 sur Hotels
Comfy bed but WiFi poor TV poor no heating until morning hazardous beams in bedroom
Commentaires de Gestion de l’hôtel
27 sept. 2022 par Carol, Gestion de l’hôtel
I am sorry you felt that our establishment only deserved a 4 rating, especially as I asked if everything had been ok at check out and you didn't mention any of the above. When you book a room online you can see a clear picture of the room showing the features and facilities the room has to offer including the beams....our property is a Victorian property that has been sympathetically renovated to enhance the original features of this beautiful building hence the beams. I am unsure as to why you found the TV poor (it is brand new) and WIFI poor? as we had other guests staying at the property who did not have a problem whilst staying on the same night. Perhaps if you had mentioned this whilst you were in your room I could have checked what the issue was??.The heating is set to come on throughout the day and night at various intervals and most definitely not just in the morning.I am aware we can't please everyone however even the little gestures of allowing you to park in our car park for free for the full day whilst you went to the races one would think that would deserve perhaps some gratitude.
