Note fondée sur 38 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,0 Service et personnel
3,7 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 19 avr. 2024 sur Hotels
The besheet is not clean and shower is not good and comfortable,
Commentaires de Gestion de l’hôtel
23 avr. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Mr. Ricardo,Warmest Greetings From Hotel Neo Gajahmada Pontianak,Thank you for bringing this to our attention. We apologize for the inconvenience you experienced with the cleanliness of the bedsheets and the discomfort with the shower. Providing a clean and comfortable environment for our guests is of utmost importance to us, and we regret that we fell short of your expectations in this regard.We will address these issues with our housekeeping team to ensure that proper cleaning standards are met, and we will also inspect and improve the shower facilities to ensure they meet our guests' expectations for comfort and functionality.If there's anything else we can do to make your stay more enjoyable, please don't hesitate to let us know. We appreciate your feedback and hope to have the opportunity to welcome you back for a better experience in the future.RegardsHotel Manager
par un voyageur
Publié le 19 févr. 2024 sur Expedia
The level of cleanliness needs to be improved, especially the floor still has dirt and the toilet part of the wall and floor is not scrubbed cleanly
par un voyageur
Publié le 13 juin 2023 sur Expedia
Everything about this hotel is wrong. And better to check everything before paying what you didn’t get. If I’m back to the city I won’t stay here again
Commentaires de Gestion de l’hôtel
15 juin 2023 par Amiruddin Thamrin, Gestion de l’hôtel
Dear Mrs. Esther,Warmest greetings from Hotel Neo Gajah Mada Pontianak!Thank you for taking the time to review us. We apologize for the negative experience that you had experienced during your stay in our hotel. I would like to hear more about your experience so that we can use your valuable feedback to deliver better experience next time. Please do not hesitate to reach me directly if you have any further concerns. I hope that we will see you again soon. Thank you.Best regards, Amiruddin ThamrinHotel Manager
par un voyageur
Publié le 12 mars 2020 sur Expedia
Hotel Bersih, makanan ok, nyaman hotelnya, staff ramah
Commentaires de Gestion de l’hôtel
13 mars 2020 par Amir / HM, Gestion de l’hôtel
Hi,
Terima kasih atas kepercayaannya kepada Hotel Neo Gajahmada Pontianak untuk melayani anda. Kami sangat senang anda menikmati waktu tinggal anda bersama kami dan telah membagikan pengalaman anda dengan kami. Kami tunggu kedatangan anda selanjutnya!
Amir / HM
par un voyageur
Cap Goh Meh
Publié le 10 févr. 2020 sur HotelsVery nice hotel, i stay 3 days for cap goh meh event. located on center of the city. ( gajah mada ). Easy to go everywhere, a lot of food stall and nice restaurant. Staff all are super friendly. I have no complaint about. Will be back when im in pontianak again.
Commentaires de Gestion de l’hôtel
12 févr. 2020 par Amir / HM, Gestion de l’hôtel
Hi,
Thank you for leaving us such a wonderful review! We are thrilled that you loved your experience; our staffs will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words and we look forward to seeing you again!
par un voyageur
Publié le 6 janv. 2020 sur Expedia
Commentaires de Gestion de l’hôtel
7 janv. 2020 par Amir / HM, Gestion de l’hôtel
Hi,
Thank you for taking the time to leave us your feedback. We sincerely apologize for the negative experience you had with us.. We would love to hear more about your experience, so that we can use your valuable feedback to deliver an even better experience next time. We do hope that the next time you will find your stay here better. Please never hesitate to reach out to me directly if you have any questions or further concerns.
Best Regards,
Amir / HM
par un voyageur
Publié le 26 nov. 2019 sur Hotels
Commentaires de Gestion de l’hôtel
29 nov. 2019 par Amir / HM, Gestion de l’hôtel
Hi Hindarto,
Thank you for the excellent review! We are so happy you enjoyed your visit! We endeavor to go beyond and above to ensure our guests to have memorable experience. Thank you for taking the time to write this kind review. We look forward to hosting you again for another great experience. Have a nice day!
par un voyageur
Publié le 19 sept. 2019 sur Hotels
par un voyageur
Publié le 12 sept. 2019 sur Expedia
modern and affordable
Commentaires de Gestion de l’hôtel
23 sept. 2019 par Amir / HM, Gestion de l’hôtel
Hi,
Thank you so much for your 5 star rating and for giving us the opportunity to serve you. We are delighted to hear that you enjoyed your stay with us. We look forward to welcoming you again in the future.
par un voyageur
Publié le 5 août 2019 sur Expedia
For the price of this hotel I felt I got a fantastic deal! The outside of the hotel looks plain but once you step through the doors into the gleaming lobby it was a really wonderful hotel! The staff was friendly, helpful, and efficient and the room was great! The room was very modern with a strong air conditioner, a fridge, a clean and modern bathroom, and a very comfortable bed. The room included breakfast which was on the 11th floor with a fantastic view! Breakfast was a big buffet with something for everyone😀
I only had one night here but i would definitely stay here again if I were to return to Pontianak.This had to be the best deal in town!
Commentaires de Gestion de l’hôtel
5 sept. 2019 par Amir, Gestion de l’hôtel
Hi,
We would like to thank you for staying with us at Neo Hotel Gajahmada Pontianak, and for sending us your valuable reviews. We are very delighted to hear that you enjoyed your stay with us. Customer's satisfaction is our foremost priority. We do hope that we could have the opportunity to serve you again in the future. Thank you for sharing your experience with us.
Amir / HM
