Note fondée sur 7 évaluations de clients

Écoutez ce qu’en pensent nos voyageurs
2,4 sur 5
100 % des clients le recommandent
2,7 Propreté de la chambre
2,8 Service et personnel
3,0 Confort de la chambre
2,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
5 sur 5
par un voyageur

Ce voyageur a laissé seulement une note Publié le 2 janv. 2020 sur Hotels
1 sur 5
par un voyageur

Publié le 21 avr. 2019 sur Hotels
Commentaires de Gestion de l’hôtel
15 mai 2019 par Hilda, Gestion de l’hôtel
Dear Our Valuable Guest Warmest Greeting from Kapuas Palace Hotel Pontianak On Behalf of Kapuas Palace Hotel Pontianak would like to thank you for staying with us. Thank you very much for your wonderful comments about our facilities and service offered by our Ladies and Gentlemen. We look forward to welcome you back to Kapuas Palace Hotel Pontianak in the very near future.
1 sur 5
par un voyageur de Kuala Lumpur

Publié le 20 mars 2019 sur Expedia
Poor housekeeping and maintenance makes these property looks bad. Cockroaches, water stained, water leaks are things you can see in most of the places. Please find other options!
Commentaires de Gestion de l’hôtel
22 mars 2019 par Really, Gestion de l’hôtel
Dear Our Valuable Guest Warmest Greeting from Hotel Kapuas Palace Pontianak .. On Behalf of Kapuas Palace Hotel Pontianak would like to thank you for taking time to give your feedback as it helps us identify the areas and things we could improve to meet the next guest experience. Following your feedback for our facilities and service, we would like to inform department related to ensure that case would not happen in future. We are looking for your next staying in near future. Thank You Best Regards, Reallyazika Jacobus
1 sur 5
par un voyageur

Publié le 19 mars 2019 sur Expedia
Poor maintenance and house keeping makes
Commentaires de Gestion de l’hôtel
31 mars 2019 par Really, Gestion de l’hôtel
Dear our valuable guest Warmest Greeting from Hotel Kapuas Palace Hotel On behalf of Kapuas Palace Hotel Pontianak would like to thank you for taking the time to give your valuable feedback as it helps us identify the areas and things we could improve to meet the next guest experience. Following your feedback for our service. We would like to inform department related to ensure that case would not happen in future. We are looking for your next staying in near future. Thank You Best Regards Reallyazika Jacobus
4 sur 5
par un voyageur

Ce voyageur a laissé seulement une note Publié le 23 nov. 2018 sur Expedia
1 sur 5
par un voyageur

Roach Motel

Publié le 29 sept. 2018 sur Hotels
Roaches in the hotel room. Hole in floor. Tub dinged in several places through the ceramic. Pool water like milk. Wifi never worked. Front desk people no help even though we spoke Malay.Had to battle for an extra thin towel. Very basic breakfast.
Commentaires de Gestion de l’hôtel
1 oct. 2018 par Really, Gestion de l’hôtel
Dear Roach Motel, we were sorry for your uncomfortable .. thank you to let us know, we will learn to be better .. Thank you for choice our hotel have a nice day ..
4 sur 5
Recommandé
pour Escapade avec des amis
par un voyageur

Safe place

Publié le 7 avr. 2018 sur Hotels
Convince
Commentaires de Gestion de l’hôtel
11 avr. 2018 par Hilda, Gestion de l’hôtel
Dear Mr Dino, Warmest greeting from Kapuas Palace Hotel Pontianak. First of all, we are pleased to inform you that it is our pleasure to serve you while you`ve staying with us. Thank you for your feedback, It will valuable for us to increase our service in the future. Should you have more inquiry, please do not hesitate to contact us. Thank you and best regards, Hilda Oktarida Asst Front Office Manager
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