Note fondée sur 51 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
5,0 Propreté de la chambre
5,0 Service et personnel
4,8 Confort de la chambre
4,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 30 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Jenny, Gestion de l’hôtel
Hi Ian, thank you for your high review score, we are pleased you enjoyed your stay. Kind regards Jenny
par un voyageur
The place to stay in Poole!
Publié le 3 août 2024 sur HotelsBeautiful house in an ideal location with all the comforts of home plus some. Minutes walk from the centre of the old town/quayside where you’re literally spoiled for tremendous places to eat and drink or get on a boat. The RNLI college is also only minutes away and well worth a visit. Extremely well-stocked honesty mini-bar in the room and a really helpful selection of the toiletries you forgot to bring in the bathroom. And an amazingly detailed folder of all the local information you didn’t know you needed. If/when I return to Poole this is where you’ll find me!
Commentaires de Gestion de l’hôtel
20 août 2024 par Jenny, Gestion de l’hôtel
Hi LindaThank you for your lovely review, we are so pleased you enjoyed your stay and we look forward to your return.Kind regardsJenny
par un voyageur
Faultless
Publié le 18 juill. 2024 sur HotelsCommentaires de Gestion de l’hôtel
19 juill. 2024 par Jenny, Gestion de l’hôtel
Hi Dennis, we are so pleased you enjoyed your stay. Kind regards Jenny
par un voyageur
Fabulous - highly recommended
Publié le 8 juin 2024 sur HotelsAll good
Commentaires de Gestion de l’hôtel
30 juin 2024 par Jenny, Gestion de l’hôtel
Hi Angles, thank you for your kind words, we are so pleased you enjoyed your stay. Kind regards Jenny and Paul
par un voyageur
Fantastic!
Publié le 2 juin 2024 sur HotelsFantastic location right on the quay. Really nice property and parking space included. Jenny the owner really friendly and helpful. We had a wonderful stay and would go again and highly recommend to anyone.
John and Michelle
Commentaires de Gestion de l’hôtel
30 juin 2024 par Jenny, Gestion de l’hôtel
Hi John and Michelle, thank you, you have made my day. We look forward to your return. Kind regards Jenny and Paul
par un voyageur
Publié le 12 mai 2024 sur Hotels
Our stay at quayside quarters was lovely. Jenny was extremely helpful, great location with a short walk to the quay. Room was well equipped with everything we needed. Will definitely recommend and stay again :)
Commentaires de Gestion de l’hôtel
30 juin 2024 par Jenny, Gestion de l’hôtel
Hi Melissa, thank you for your kind review, we are really pleased you enjoyed your stay. Kind regards Jenny and Paul
par un voyageur
Publié le 10 avr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 avr. 2024 par Jenny, Gestion de l’hôtel
Hi John, thank you for your review score, we are pleased you enjoyed your stay. Kind regards Jenny
par un voyageur
Publié le 17 oct. 2023 sur Expedia
This is a difficult review to write, I really did not want to be negative.
The property is in a fabulous spot, close to all amenities, the quay, ferries, buses, trains. No real need to use your car at all.
On the Expedia website, this property is described as a 3star bed and breakfast. Reviews also mention a simple but lovely breakfast, one of the main reasons for booking.
Unfortunately, they no longer do breakfast.
The shower, despite following instructions failed to reach any kind of warm temperature.
The mattress was in need of replacement, sagging at sides and in the middle, resulting in very poor sleep and us ending our stay a day early.
There were also plumbing issues, however I believe these will be resolved very shortly and Jenny was extremely apologetic.
There is a fridge with wine etc in and an honesty box, which is a nice touch but not something we used.
Overall, this is a great property and great location but needs a bit of TLC.
Commentaires de Gestion de l’hôtel
23 oct. 2023 par Jenny, Gestion de l’hôtel
Hi Wendy, we are pleased you thought we had a great property in a great location. We used to be called The Quay Old Town Poole B&B (continental breakfast only), over a year ago we changed our name to Quayside Quarters and offered our accommodation on a ‘Room Only’ basis which was clearly stated on your booking. We have 14 breakfast spots within a 5 minute walk and a further 12 within a 10 minute walk, 6 if which overlook the harbour with morning sun. I have spoken with Expedia regarding being described as 3 Star B&B as I have no control over this description and have been advised that they will contact their technical team to remove it. I was surprised when you said the mattress was uncomfortable as we had not received any previous complaints. So we slept in it for the next two nights as that is the only way to test the comfort. I’m afraid I have to disagree with you at this present time, I told the next two guests that we had had a complaint so I just wanted to ensure that they were happy with their sleep and both said it was fine. I shall however continue to monitor it, as if guests do not sleep well we will not last very long. I’m a bit complexed about the shower as you stayed for 3 nights before departing and did not mention the shower to me at all, are you saying that you put up with cold showers for 3 days? The plumbing issue was unfortunate but rectified straight away, the cause was a toilet roll had been dropped in the loo. Instead of contacting us they tried to flush it away, we do not know which of the two rooms caused this problem. When you left a day early, I contacted you to find out if everything was ok and you said that you did not sleep well so I offered to refund you the last night which you duly accepted. I’m sorry that we did not meet your expectations on this occasion. Kind regards Jenny
par un voyageur
Publié le 16 oct. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
17 oct. 2023 par Jenny, Gestion de l’hôtel
Hi Karen, you haven't left any comments so we do hope you enjoyed your stay. Kind regards Jenny
par un voyageur
Publié le 9 oct. 2023 sur Expedia
A very clean and well decorated room, everything was as described on website, safe parking and very convenient for Poole Quay and ferry terminal.
Commentaires de Gestion de l’hôtel
12 oct. 2023 par Jenny, Gestion de l’hôtel
Hi Simon, we are so pleased you enjoyed your room and the location. We hope you will stay again when using the ferry. Kind regards Jenny and Paul
