The house was clean, neat, nice. The yard was not clean. Trash, leaves, sticks in yard-however it is winter.
Our check in information said 1:00, the key code did not work. Could not reach owner, the person with VRBO I talked to initially could not reach owner and told me I'd have to find somewhere else to stay at 1 pm on Dec 23 with my elderly, handicapped father being driven from 2 1/2 hours away. The 2nd person I talked to was able to help and reached owner. I was apparently sent wrong information and was not supposed to check in until 3 pm. Poor communications after reservation, this was one example. It did improve once we were at the rented house and noticed some issues.
This was to be record cold weekend and the heat did not work, the internal temp was 46 deg when we arrived. The owner was able to check temperature remotely, so unsure why this was not noticed. Owner did offer to pay for space heaters and had someone come check heat the next day. Heat pump was in need of repair. It was good to see family.