Note fondée sur 11 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,6 Propreté de la chambre
2,7 Service et personnel
2,8 Confort de la chambre
2,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 6 févr. 2020 sur Expedia
Absolutely fabulous, great facilities, great views, great food and friendly service
par un voyageur
Awkward Experience Not the best choice
Publié le 13 nov. 2019 sur HotelsFirst of all....the property is in the middle of no where. 30 minutes from the port. There is no phone or data signal. There is no wifi. There is NO food or water, except if you buy it there. There is no transportation if you want to explore the island. There is not a beach at this property. Only rocky overview of the ocean. The room was just ok. However, the people there are very friendly and very polite. The owner is very nice
par un voyageur
Publié le 18 févr. 2019 sur Hotels
par un voyageur
더블부킹
Publié le 30 déc. 2018 sur Hotels그들은 더블부킹 매니저는 출근하지않았으며 우리에게 더 나쁜 객실을 내주었다.구럼에도 그들은 계속 그 방을 팔고 있었다
par un voyageur
Publié le 14 juin 2018 sur Hotels
Commentaires de Gestion de l’hôtel
30 juill. 2018 par Jo, Gestion de l’hôtel
We are doing the best as we can to improve our sincere apology
par un voyageur de San Francisco
Ruined our vacation; horrible service
Publié le 29 mai 2017 sur Expedia
Pour : The views.
Contre : Get a manager who cares. Don't cheat customers out of the room they paid for. Put a sign outside the resort wall. Remove WiFi from your listing.
Emplacement : The location is terribly remote and there is nothing else to do nearby. You're stuck once you're there. Transportation around is hard.
We booked a Seaview Cottage room for a weekend trip, arrived after a long journey, and they put us in a tiny moldy room (with insects) in the back of the property - without saying anything about how we had paid for a better room. I then asked (had to ask repeatedly) about the "Seaview" cottage, and they finally told us they sold it to someone else. It looks like a large group came in and they "bumped" us. No loss for them; too bad for us.
We then had to wait for the manager to wake up, and he couldn't care less that we traveled the long journey or that we made a prepaid reservation. No apology. He gave us a refund, but used the bad hotel exchange rate (we paid online in USD), so we lost money on the reservation itself. And of course, we had to pay for transportation to their remote location twice (there's no sign outside their resort) and wasted hours overall dealing with this mess.
The worst part was the manager's attitude: he didn't offer any help in finding another hotel. His attitude was of absolute indifference and didn't apologize for screwing us. We wasted the rest of the day to find another hotel. Thanks for ruining our weekend vacation to Camotes. They don't care about customers or honesty. Seriously, trying to pass off a basic moldy dirty room hoping that we wouldn't notice that we paid for a better room? Oh, and false advertising in their listing online: they don't have WiFi. What kind of people run a business this way?
par un voyageur
ダブルブッキング
Publié le 18 avr. 2017 sur Expediaまずキャンセルのメールを送って来たかと嘘をつかれ、結局ダブルブッキングされていて、もうすでに予約した部屋に他の客が入っていた。Expediaからの連絡が遅れたせいで部屋が埋まったと説明され、無理やりシェアルームに通された。トイレは水が溜まらない状態で、シャワーもトイレに掛かっているだけのものでとても不清潔だった。ホテルにホワイトビーチはありません。
par un voyageur
Clean Hotel
Publié le 8 janv. 2017 sur HotelsIt took me ~45 mins to arrive the resort from Poro Port by moto bike. Though it's a long ride, I like the environment there. It's so quiet and relax. No cell phone reception, so no body can bother you.
par Simon
Great place to relax without your mobile.
Publié le 5 janv. 2017 sur HotelsBeautiful room. Clean. Nice hot water, readily available. Makes a change. Lovely big comfortable bed. Spacious room. Great view to the sea and nice veranda to relax on in good size chairs . Very quiet room.
Although there is NO wifi, the setting and the ability in this location to relax was never a problem.
The food and the service in the restaurant were all superb. And could not be faulted
Recommandé
pour Tout le mondepar un voyageur
Publié le 26 déc. 2016 sur Expedia
Location is little far from the port. Staff is very kind.No-Wi-Fi is Bad point.Room is enough for me.Restaurant is not bad. But many foods are out of stock. Total not bad.
Commentaires de Gestion de l’hôtel
29 déc. 2016 par Elsa, Gestion de l’hôtel
There was a typhoon when you arrive to the resort but we will try to improve our service. Our apology from management and the staff.
