Note fondée sur 418 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
3,7 Service et personnel
3,7 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par sandra
Très bon rapport qualité/prix
Publié le 17 avr. 2017 sur HotelsHotel d'un bon rapport qualité/ prix
Idéal pour les familles avec 2 grands lits et un canapé lit bien que pas très confortable mais convient pour des enfants
Chambre propre un peu défraîchie
Piscine intérieure chauffée et jacuzzi
Bon petit déjeuner varié (froid et chaud)
par un voyageur
Publié le 1 sept. 2024 sur Expedia
I recommend this place,
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Manager, Gestion de l’hôtel
Hello Patrice,Thank you for recommending our hotel! We appreciate your positive feedback and hope to welcome you back in the future for another enjoyable stay.
par un voyageur
Publié le 18 août 2024 sur Expedia
There was a roach in our room and there was a sign on the mirror stating that they only wash the sheets and towels every three days.
Commentaires de Gestion de l’hôtel
19 août 2024 par Manager, Gestion de l’hôtel
Hello Stacey, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
par un voyageur
Publié le 3 août 2024 sur Hotels
It’s seems they are remodeling because there was painters tape on walls and half painted hallways. The room was too large for the AC to completely cool down. Quiet and clean room. 3 star hotel
Commentaires de Gestion de l’hôtel
3 août 2024 par Manager, Gestion de l’hôtel
Hello Kelli,We appreciate your feedback on our quiet and clean room. We apologize for any inconvenience caused by ongoing improvements and the cooling limitations in your room. Our team is dedicated to enhancing our guests' experience and we will address these issues accordingly.
par un voyageur
Publié le 29 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Manager, Gestion de l’hôtel
Hello Denise, We are glad you chose our hotel for your stay! Please feel free to reach out to us directly with any feedback you may have so we can ensure a better experience next time.
par un voyageur
Publié le 20 juill. 2024 sur Expedia
Front desk took too long when there was only two people, and it was already in the evening, room had a weird smell and had a humidifier in it, which I’ve never seen in a room, the swimming pool looked like it needed to be scrubbed
Commentaires de Gestion de l’hôtel
22 juill. 2024 par Manager, Gestion de l’hôtel
Hello Vanessa, We apologize for any inconvenience you experienced during your recent stay. Guest feedback is valuable for us to improve our services and facilities. Please know that we will address these matters internally to ensure a better experience for all our guests in the future. Thank you for sharing your concerns with us.
par un voyageur
Publié le 13 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
13 juill. 2024 par Manager, Gestion de l’hôtel
Hello Anggie,We're delighted to hear that you had a wonderful experience during your stay with us! Please do not hesitate to reach out to us directly if you have any further comments or suggestions. We hope to welcome you back soon for another fantastic stay!
par un voyageur
Thanks Hurricane Beryl!
Publié le 13 juill. 2024 sur HotelsI decided to book a room at the Super 8 / Port Arthur after losing power in Houston. Check in wasn't an issue and I was in my room in no time. Plenty of restaurants within driving/walking distance. The only complaint with the property was that the walls were thin and other guest got a little loud after sundown.
Commentaires de Gestion de l’hôtel
13 juill. 2024 par Manager, Gestion de l’hôtel
Hello David,Thank you for choosing to stay with us during your time in Port Arthur. We're glad to hear you found our check-in process efficient and enjoyed the convenient location near restaurants. We appreciate your feedback regarding noise levels and will make sure to address this with our team for future improvements.
par un voyageur
Publié le 11 juill. 2024 sur Expedia
Excelente atención, la habitacion muy limpia y en excelente estado, el baño y las camas en excelente estado y limpios, el personal muy amable y servicial.
Commentaires de Gestion de l’hôtel
12 juill. 2024 par Manager, Gestion de l’hôtel
Hello Anggie,Thank you for taking the time to share your kind words about our hotel! We are delighted to hear that you found our room clean and in excellent condition and that our staff provided you with excellent service. Your feedback is truly appreciated, and we hope to welcome you back again soon.
par un voyageur
Publié le 9 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
12 juill. 2024 par Manager, Gestion de l’hôtel
Hello James,We are ecstatic to hear that you had a wonderful experience during your stay with us! We appreciate your kind words and look forward to welcoming you back in the future.
