Note fondée sur 602 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,9 Service et personnel
3,6 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 27 oct. 2024
Commentaires de Gestion de l’hôtel
28 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Emily,Thank you for the perfect rating! We're delighted to hear you had a great experience with us. We look forward to welcoming you back soon!Sincerely, Hotel Manager
par un voyageur
Publié le 7 oct. 2024
Was apprehensive. Seen mixed reviews after booing the hotel. I booked this trip as a last minute option after our Anna Maria Island vacation had to be postponed due to hurricaine Helene. My mother had not been a vaca in 35 years and I was not going to let her weekend be ruined.
She loved that the pool deck being right on the lake. We were able to sit in rocking chairs and watch the water and boats our first evening there. Very relaxing. Great location.
However.....1st room we were given had strong (pet) urine smell. I hate saying this as I have 3 babies of my own and almost brought one but opted against it last minute. It was nice however to have the option to have brought her. I just dont understand how some allow their pets to urinate on the floor and ruin the opportunity for others. Anyhoo.. I went back to registration and Tony was completely appologetic and gave us another room. 2nd room was clean and smelled like a typical hotel room near a body of water. No complaints.
My "home health RN ways" prompted me to check mattresses, behind pictures, and under chair cushions for bed bugs and the shower and sink for hair and mold. Even the mini-fridge and microwave were clean and smell fresh. I will say that my new house slippers that purchased to avoid walking on unknown carpet were worth the $5 from wal mart as the bottoms were black when we left after our 2 days of walking around the room and down to the breakfast kitchen for our fresh waffles, sausages, and scrambled eggs
Commentaires de Gestion de l’hôtel
9 oct. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Emily,Thank you for sharing your detailed experience! We're delighted that you and your mother had a relaxing stay, enjoying the lake view from the pool deck and the great location. We apologize for the initial issue with the pet odor, but we're glad Tony quickly resolved it with a new room. Your thorough feedback about cleanliness is appreciated, and we’ll work to ensure that carpets are in better condition moving forward. We’re glad you enjoyed breakfast, and we hope to welcome you back for another enjoyable stay!Sincerely, Hotel Manager
par un voyageur
Publié le 22 sept. 2024 sur Hotels
The room doesn’t look like the picture. The hot tub is in the bathroom and it had mold around it. There was barely any tissue on the roll with no extra rolls. Carpet was ripped up. No way to lock the room door from the inside
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Guest,Thank you for bringing these concerns to our attention. We apologize for the discrepancies between the room and the pictures, as well as the issues with cleanliness and maintenance you experienced. Your feedback is essential, and we will address these issues promptly to ensure a better experience for our guests. Please accept our apologies for the inconvenience caused, and we appreciate your understanding as we work to improve our accommodations.Sincerely, Hotel Manager
par un voyageur
Publié le 16 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Robby,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Sincerely, Hotel Manager
par un voyageur
Publié le 16 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Lori,Thank you for the review and rating of 3 out of 5. Kindly give us some opinion, which can be useful for us to improve our hotel service from 3 to 5. We appreciate your feedback!. I hope you will visit us again soon.Sincerely, Hotel Manager
par un voyageur
Publié le 6 sept. 2024 sur Expedia
Pros- The man at the front desk was super nice! I didn't see anyone else( staff) around. Location is great and Lakeview. Really nice pool/ deck area with super comfy rocking chairs poolside.
Cons- This hotel really needs a remodel!! Pool deck railings are warped and the lounge chairs are uncomfortable. My rooms carpet had snags and felt dirty. Jacuzzi tub needs to go or replaced along with the knobs on the wall that control it. Sink faucet leaks around bottom when in use. TV needs mounted on wall as when you're laying in bed to watch it it sits too low on the dresser so I actually had to take both little garbage cans and turn them upside down to hold the TV higher up! Window siles full of dead bugs/dirt. Floor lamp and wall outlet to plug it in are broken! The blue awnings above access doors need power washed badly!! PLEASE do a remodel for your guests!!!
Commentaires de Gestion de l’hôtel
7 sept. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Susan,Thank you for your feedback. We’re pleased to hear you enjoyed the location, pool area, and the service from our front desk staff. We also appreciate your detailed comments on the areas needing improvement. We will address the maintenance issues and may consider your suggestions for a remodel to enhance the overall guest experience. Your input is invaluable as we work to make necessary improvements.Sincerely, Hotel Manager
par un voyageur
Publié le 1 sept. 2024 sur Expedia
Excelente
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Hotel Manager , Gestion de l’hôtel
Dear carmen,Thank you for your excellent rating! We're delighted you had a great stay.Sincerely, Hotel Manager
par un voyageur
Publié le 29 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear Robert,Thanks for staying with us and giving us an 8-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It would be highly appreciated. I hope you will visit us again soon.Sincerely, Hotel Manager
par un voyageur
Publié le 29 août 2024 sur Hotels
Location is nice being next to the lake. Lots and lots of deferred maintenance. Price was fair if the property had been taken care of properly. The staff was very nice but I will not stay here again.
Commentaires de Gestion de l’hôtel
30 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear Guest,Thank you for your feedback. We’re glad you liked the location and found the staff nice. We apologize for the delayed maintenance and understand your concerns. Your comments are valuable, and we will address these issues to improve the property. We appreciate your input and hope to offer a better experience in the future.Sincerely, Hotel Manager
par un voyageur
Jelly Roll
Publié le 25 août 2024 sur HotelsThe carpets needed to be cleaned and was notv service on Thursday evening and wi fi was spoty other than that excellent Service, and a place to stay I'll definitely go back
Commentaires de Gestion de l’hôtel
26 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear Robert,Thank you for the 10/10 rating! We're thrilled you had an excellent experience overall. We apologize for the issues with the carpets, service, and Wi-Fi and appreciate your feedback. We look forward to welcoming you back and providing an even better stay next time!Sincerely, Hotel Manager