Note fondée sur 293 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,2 Service et personnel
3,8 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 29 août 2024 sur Wotif
Our room was on level 3 although the lift stopped at level 2. The website did not advise of this, which is unfortunate for people with mobility limitations.
More explicit disability access information required. We did enquire about another room but this was at our added expense….
Room needs re painting and shower needs a proper clean.
Otherwise, excellent access to Macrossan St. and cafes, restaurants etc.
par un voyageur
Publié le 25 juill. 2024 sur Wotif
Excellent location. Many cafes, bars and restaurants on your door step. Staff were very friendly and most helpful. We would definitely stay here when we come back to Port Douglas.
par un voyageur
Publié le 4 juill. 2024 sur Wotif
Great lication
par un voyageur
Publié le 30 juin 2024 sur Wotif
Great location. Surface clean only with accumulation of grime in corners and under benches, toilet didn’t appear to have been cleaned thoroughly for some time. No problem with the cleanliness of the linen. Overall the property looks like it needs a renovation.
par un voyageur
Publié le 14 juin 2024 sur Expedia
par un voyageur
Publié le 12 avr. 2024 sur Wotif
Nothing major wrong, everything thing is just a little jaded and needs some love and care.
Commentaires de Gestion de l’hôtel
14 avr. 2024 par Club Tropical, Gestion de l’hôtel
Hi Angus, thank you for the feedback. We will discuss the required repairs & replacements with the Unit Owner & hope to have these rectified as soon as possible for the unit. We look forward to welcoming you back at Club Tropical Resort Port Douglas. We do encourage & welcome our guests to speak with us at Reception during their stay if there are any issues, to give us the opportunity to understand the concerns & address any feedback that we can resolve quickly whilst in house. However we do understand that sometimes this is not possible & will accommodate a room move during your stay if possible/necessary.
par un voyageur
Publié le 7 avr. 2024 sur Wotif
In general I’m happy with my stay but…. And it’s probably due to the crazy wet season we’ve had. mould was visible in the ac vents and walls roof and outside areas. Now please don’t take my negativity as a bad resort because it’s quite a nice place. Just need the sun to come out and hopefully the management will be onto cleaning it up. Oh and there was no fish in the ponds but it looks like there should be.
Commentaires de Gestion de l’hôtel
14 avr. 2024 par Club Tropical, Gestion de l’hôtel
Hi Troy, Thank you for your feedback. We really apologize for the ac vent and we are currently working with our Housekeeping & Maintenance team to address the below issues. We do encourage & welcome our guests to speak with us at Reception during their stay if there are any issues, to give us the opportunity to understand the concerns & address any feedback that we can resolve quickly whilst in house. However we do understand that sometimes this is not possible & will accommodate a room move during your stay if possible/necessary. We are treating our ponds at this moment and when its done, we should have the fish back there. We are looking forward to welcoming you back at Club Tropical Resort Port Douglas in the future.
par un voyageur
Publié le 12 févr. 2024 sur Expedia
Close to all amenities.
Commentaires de Gestion de l’hôtel
12 févr. 2024 par Club Tropical, Gestion de l’hôtel
Thank you for your wonderful feed back and staying with us. We look forward to welcoming you back in the nearest future at Club Tropical Resort Port Douglas.
par un voyageur
Publié le 1 févr. 2024 sur Wotif
Commentaires de Gestion de l’hôtel
13 avr. 2024 par Club Tropical, Gestion de l’hôtel
Hi Nicole, Thank you for staying with us and we look forward to welcoming you back at Club Tropical Resort Port Douglas!
par un voyageur
Publié le 11 déc. 2023 sur Wotif
Rooms facing Macrossan St get loud noise from Courthouse Hotel live music. Starts at 9.30am on weekends and runs till very late at night, around 10pm. Makes room very unpleasant.
Commentaires de Gestion de l’hôtel
11 déc. 2023 par Club Tropical, Gestion de l’hôtel
Hi John, Thank you for your feedback.We are sorry you have been unpleasant in your room due to the noise. We are very popular due to our obvious city centre location and we also note in our FAQs on our website that noise is to be expected in this central spot. Live music is an integral part of Port Douglas’ ambience. We have put note in your profile if you stay again in the future, will avoid to put you in the room facing the Macrossan Street. We wish you a wonderful day and hope we can welcoming you back in the future at Club Tropical Resort Port Douglas.
